Questions & Answers
Questions & Answers
6 available 6 • View allBreach of contract and undue influence
1
Q: I am undergoing a refund issue with one of the travel agencies in Dubai.
I signed a non-cancellable and non-refundable contract with the travel agency, but they failed to give the service to me which themselves made a breach of contract.
When I proved it, they agreed to the refund and gave me a post-dated crossed cheque. After providing the cheque, they demanded the contract back, I gave them but I kept a copy of it.
After we left the office, the manager phoned me and said I am not allowed to keep any copies. If so, they will stop the payment of the cheque.
I just want to know is it possible?? I want to keep the copy of the contract..!! Should I return it to them to get my cheque cleared?
Please advise.

Jan 29, 2018
887
Refund of a cancelled holiday tour due to visa delay
1
Q: A holiday tour operator is not refunding me the amount paid because the tour got cancelled due to delayed visa receipt.

Oct 2, 2017
779
Seeking refund for a misleading hotel booking
1
Q: Sir,
I booked a room in Hotel Armani through Agoda.com.
They offered 2 adults and two children 0-11, but the hotel did not allow my children who are 7 & 11 years old.
I want refund, please advise.

Oct 5, 2018
3088
Claiming the money back from a travel agent upon cancellation of the trip
2
Q: Dear sir/madam,
I have booked a tour package to Europe for myself and my family. Two days before, the trip visa of my wife got rejected, because she was switching jobs at that time and her UAE visa was in transition.
So I had to cancel my trip. My travel agent claims that he will not be able to return my tour fees paid to them.
Can I register a legal case against them and claim my money back?

Nov 30, 2022
310
What can I do if the travel agency fails to rebook my ticket due to an emergency?
0
Q: I would like to seek advice.
I bought a ticket from an agency but due to emergency surgery (bypass surgery) of my husband, I am unable to fly back home.
Two days before the flight, I called the agent and advised her of my situation and was advised that the ticket can be rebooked.
I promptly said to rebook the flight and a medical certificate has been provided. The flight was on 22 June 2023 and to this date, the issue has not been resolved between the agency and the airline.
And now they are requesting a marriage contract copy which I provided.
Appreciate it if you can please advise me on the best way forward.

Jul 31, 2023
184
Getting a refund for a flight ticket that was not available from a travel agency


1
Q: Dear Sir/Madam,
I booked a flight ticket online from a travel agency in Dubai. After the booking, the amount was deducted from my card, but I have not yet received the ticket.
When I contacted the travel agency's customer service, they told me that the ticket will be provided in the morning.
Later, they sent me an email saying that the ticket is not available with the airline and I can either reschedule the ticket or get a refund.
I requested a refund and they replied that the amount will be credited to my account within 25 days. It has been almost 2 months and I have not yet received the refund.
Please suggest how I can proceed further!



Aug 31, 2023
330
Legal blog
1 available 1 • View allOnline POA and Other Notary Public Services in the UAE 28
With the introduction of the new procedures for obtaining a power of attorney (POA) remotely in the UAE, after it was mandatory to appear in person in front of the notary public as a global rule to ensure the identity and intention of the person requesting a POA, we put between your hands this brief guide for how you get it done.
Jun 8, 2021
19283
Laws & Regulations
4 available 4 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9972
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148590
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
631
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
235

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Tenant received renewal notice, rejected proposed rent on renewal day. What next? 2
Hi,
We sent a renewal notice to our Dubai-based tenant 84 days before his contract renewal, with a 10% increase in rent.
The tenant neither agreed nor disagreed with the proposed rent and replied on the day of renewal that he wouldn't be paying the proposed rent.
Due to the argument, the landlord decided to reduce the rent, but the tenant has not yet renewed his contract. It has been 12 days since his contract expired.
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