Q: If in any case that our system was hacked, and by mistake, a payment transfer was done and sent to a wrong bank account which is the bank account of the hacker, will the one who sent the payment be liable to pay the amount transferred to the hackers? Does the company have the right to file a case against the employee who made the mistake?

Q: Hi, I recently sold a property that was under a mortgage. I requested a mortgage liability letter which was issued on 24 May. This was settled by the buyer's mortgage lender and my mortgage clearance letter was issued on 06 June. The property sale was completed on 16 June. My old lender has now (29 June) requested another payment to cover 'errors' that have surfaced in their account booking procedure. Can they do this? Thanks M. M.

Q: Hello, I have a question related to business. I have set up a business in the UAE (Flexi desk in Free Zone). The business activity is E-Commerce. I have registered the business and obtained a UAE Investor Visa, but when it came to opening a bank account, I faced a lot of difficulties. While I was waiting for the opening of a bank account (which took me 4 months and the banker has failed to open a bank account), I have opened a merchant account with Telr. I started accepting payments online from my customers and right now there's money in the merchant account which can be withdrawn to a UAE business bank account (as I have mentioned earlier, I don't have a UAE business bank account). So I have contacted them and asked if they can transfer the money to my personal bank account which is outside the UAE (US bank account or my Russian bank account). They have stated that they can't settle funds to the bank account outside the UAE due to UAE CB rules. Can you suggest me please what I can do in this situation?

Q: Hi, I have a payment issue with the bank. They claim that I received double payments multiple times due to a technical error on their side. As a result, I believe there might be a travel ban on me, though I’m not sure. Can you help? I’ve used some of the money, but I can’t repay them fully. Please help me resolve this issue, as it was their technical error.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.