Q: I completed all the payments. I approached both the bank and the collection department for the clearance paper. I was told I still owe them money… A: You need to raise a complaint with all proof about the hidden charges and if they still don't take action, you should raise it to Central Bank. …

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A bank refuses to provide clearance certificate due to unpaid hidden charges

Hi,

I had a debt with a bank. The last year 2022, I completed all the payments, and my bank account statement shows zero.

Finally, I approached both the bank and the collection department for the clearance paper, but I was told I still owe them money (for late payment, SMS fees, maintenance fees, etc.) which seems to be hidden charges of about 10,000 AED which is not reflected in my bank statement.

This is not fair. Kindly provide me a solution on how to get the clearance paper without paying this amount.

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Mohamed Bakheet

Mohamed Bakheet Advocates & Legal Consultants

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11 Sep 2022, 13:07

Dear questioner,

It is possible to resort to the Central Bank as a higher authority to file a complaint against the bank’s management and to take the necessary legal action.

For more assistance, please contact us via WhatsApp.