Q: I bought a car on Tuesday at 10 pm, I paid 11000 AED in cash and 17500 AED via bank transfer. At 6.40 am the next day, the car's engine failed within 10 mins of driving it. ADNOC car testing service in Mushrif said the car was misfiring. The garage had to replace 4 spark plugs & ignition coils. It costs 1500 AED. The car key doesn't work either. The seller assured me he would fix it, but he didn't. Electrical key shops said that the battery couldn't be replaced because it is soldered shut and it would damage the whole key and only a dealership can sort this. The dealership told me that it is not possible to change the battery on this key and I would need a replacement instead. This costs 1500 AED. I put the 17500 bank transfer on hold pending the outcome of these situations. I contacted the seller to renegotiate the deal and he threatened me over the phone instead. What are my legal rights here? Should I file a civil case immediately or attempt to resolve the case with the seller directly?

Q: Hi, I financed a car from a second-hand dealership in Sharjah. The car is a 2018 Mustang GT! They said the car was fine and had no accidents, it looked fine too. I took the deal and even had a new car screen put in through the dealer for AED 2000. The car has given me problems from the first month. Hazard lights would come on and kill the battery. The dealer told me to give the car to the garage, so they took the car and said a new screen is needed and they made me pay AED 1000 even though it was not my fault. I even paid to have the car delivered there but I paid out of the goodness of my heart. Next month it started dying randomly and would need jump-starts. Now it dies every day after a jump start. Now they are saying to me I need to pay for another fix! Please can someone tell me what to do? Is there any legal way they can take the car back and pay the bank back the money they took?

Q: I purchased a new vehicle from an authorized dealer in Abu Dhabi. When the car was delivered to me I noticed 6 defects. The salesman agreed, we sent the car back and it arrived again 4 days later they did they had fixed everything. It still has one significant problem, vibrations when driving. The salesman agreed that this was a problem, he sent it back and this time they said it was a problem with tyres and they would fix it. After 10 more days they replaced the tyres. When we received the car the third time, there was still the same problem, we spoke to the sales manager, he test drove and agreed. However the next day he said the service manager had now tested it and the car was fine and we must take as it is. We asked for a refund or replacement and they said we must pay AED 10000 in depreciation. What are our options?

An interview-format article covering the topic of bounced cheque scams in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this law On Evidence in Civil and Commercial Transactions (Law of Evidence) govern evidence in civil and commercial disputes in the UAE.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.