Questions & Answers
Asking for full refund upon failing to fulfil obligations by a manufacturer
Hello,
I am looking for legal advice regarding the following case:
I ordered from a clothing manufacturer several custom-made items (T-shirts, sweaters, etc.). While customizing the items before production, I was offered different fabrics and ended up choosing one which was presented to me as 100% cotton.
The items were made and the manufacturer put labels on each and every piece indicating they are 100% cotton.
Recently, someone brought to my attention that these fabrics were not 100% cotton. I asked the manufacturer to provide a certificate saying that they are and he refused, coming up with some excuses.
So I paid for a test myself and the results showed that indeed these fabrics are not 100% cotton. This puts me in a very bad position as I plan to sell these items, which I can't do now as I will be lying to my clients.
What can/should I do now? Can I ask for a full refund?
Thank you very much for your support!
Hello,
As per your query, please note that you can claim the refund only by civil case as compensation for damages.
The case will be filed with the expert report, if possible.
