Q: I was staying in Abu Dhabi and got a job in Dubai, and I had to hire a car lift service from an online company website. I gave one month cash as per their suggestion and it was a bank transfer. I have their company invoice, and I have all the chat. After giving 10 days service, they stopped. I contacted the company and they said they will refund within 15 days. Now, they aren't giving.

Q: A sales agent recently came into our house (around 7 pm) to do a demonstration on an expensive vacuum cleaner. After several hours, my friend and I decided to take 1 unit each because they have offered an instalment payment scheme for 18-24 months. The following morning at around 10 am, I tried to call the agent and sent him a message that I don't want to proceed with the purchase as my husband did not agree to it. He is telling me that I can return the machine but I have to pay AED 4,000 contract cancellation fee, claiming that the machine has already been registered internationally under my name and the fee they are asking is for the cancellation. I did not even open the machine and notified him in less than 24 hours and now I have to pay AED 4,000. Is it right for them to write in the contract such terms on the cancellation? Also, they refused to take back the machine until I have given them full cheques for the AED 4,000 penalty. Thank you

Q: Hello madam, A sales agent recently came into our house (around 8 pm) to do a demonstration of an expensive vacuum cleaner. After the demo, my wife and I decided to take 1 unit because they have offered an installment payment scheme for 12 months. The following day, we talked to the agent that we will not proceed with the purchase and he just said that we will go to jail because of the law and there is no way to return the item because the sales contract includes that a customer will not be able to return the item once it is received. As of now, we haven't paid anything to them as they first require us to pay by cheque. but then he requires us to pay cash in the first month.

Q: We had our brand new motorcycle for a carwash. It did not start afterward. We brought it to the showroom shop and they said the water and soap got into the engine and mixed with the oil. In short, the bike is fully destroyed. It is brand new, bought only on September 17. We went to the carwash. They won't take liability because, to them, they just washed it. Before I file a complaint, I need a lawyer's advice on what to do in this case.

Q: Dear sir/madam, Any advice on this situation? We have imported materials from an international supplier (China). The materials got rejected after installation due to manufacturing defects (which is proven from a third-party report) and the supplier is not accepting their defects nor involving in resolving the issue. What legal options do we have as buyers to bring them to the table to resolve or compensate? Note: the supplier doesn’t have a representative/office here in the UAE.

Q: Dear Sir/Madam, Is the GSO Standardization mandatory in UAE/Dubai?

Q: Hello, What are the laws regarding chilled water supply in residential buildings and its effect on air conditioning output? I recently bought an apartment, and despite servicing all the AC units, we cannot get temperatures lower than 25°C in the living area and 23°C in the bedrooms. An independent AC company evaluated this and reported that the chilled water supply to my unit is 20°C, while it should be 7-8°C. What rights do I have in this situation before approaching building management? I am paying for chiller services but not receiving the expected performance. Thank you!

Q: My labor implementation case is currently in progress. Despite taking several steps, such as inquiring about the bank account and blocking the traffic file, my employer has not responded and disregarded the court's decision. As a result, I requested a travel ban, and the court accepted my request. Now, the employer is actively working to lift the travel ban. He has submitted six requests to the court for its cancellation, arguing that he is a local, the company is an LLC, and he comes from a reputed family. He also stated that the highest court had declared the travel ban to be a violation of human rights and that the non-payment was due to the company’s financial losses, not the manager’s fault. However, the court rejected his request. The employer has now filed a grievance with the Execution Circuit for the Court Head. Could you advise me if there is anything I need to do? Should I just patiently wait to see how the court proceeds with the case against the company manager?

Before shipping their online purchases, UAE Tourists can now apply easily for VAT refunds through e-commerce platforms that are registered with the Federal Tax Authority (FTA). To confirm their eligibility at the time of purchase, they can simply provide the specifics of their travel documents and pertinent personal information.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.