Complaint against telecom company for failing to provide the service after payment

Question

Q: Based on an inquiry on telecom service in KSA, the representative called me and initiated the request for the service and gave the corresponding payment. There were no responses… A: There might be a delay in their SMS system. Report to the communication to the information technology commission…

Shehab Alsaleh · Accepted Answer

1st - You will have to make sure this was not a fraud call and it came directly from the service provider.

2nd- If it was the service provider, there are two possibilities:-

A- There might be a delay in their SMS system.

B- The service is yet to be connected and in this case, we advise you to report to the communication to the information technology commission through their website:

https://www.citc.gov.sa/ar/Pages/default.aspx

Best regards,

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