Q: We are food bloggers and were invited by a restaurant to review their food. Once we arrived, the owner said she did not know of this. When we showed her the written confirmation from her husband she refused to accept it. They wasted our time and money, making us come all the way to her restaurant just to be told to get out. She was becoming hostile so my sister took out her phone to take a video of her screaming at us. But when the lady noticed the phone she attacked my sister. She pulled and scratched her very badly. She left a big mark on my sister’s arm. When the police came we were told to delete the video which we did in front of them itself. Once the police left, she threatened us that if we ever mention this to someone, post about it on Instagram, or leave a bad review on Zomato, that they will take us to court. Can she do this? I only want to write an honest review on Zomato where I explain our situation and post the pictures of my sisters arm. Or can she make a case on us?

Q: Hi! If I got an awful service in a beauty salon in Dubai. Do I have right to write my feedback about this salon on their Facebook page, Google page or anywhere on social media? If not, then what is the legal way against such bad services and how to warn my friends to avoid this place?

Q: Dear Sir/Madam, I asked a veterinary clinic to tell me what the names of the last medications I paid for were. The vet had handed them to me in a rush and never billed me, and I had come in on my own to pay. The receipt for which I thought the payment was turned out to be for something completely different. The vet has no notes on the matter. Same with the manager who took the payment. I have asked them to check the CCTV as I remember the date and time, but no answer. I don’t know if this is illegal! If I mention this incident in a review, could there be legal repercussions for me?

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.