Q: I entered an agreement to purchase a machine and made a 50% down payment 90 days earlier with a company in Sharjah. The agreement was to have the machine delivered within 45 days. The company has been stalling and being vague with no clear official communication on when it will actually deliver the machine, in spite of me constantly following up. When they do reply and give an expected date, that lapses with no communication from them and I have to once again keep following up. This is now affecting my business operations. What are my options to cancel this order and get a refund on my advance who should I raise a complaint with?

Q: We were selling our food items regularly to one big supermarket having 3 to 4 branches in Dubai for the last 10 years and were paying our bills within 90 days. Suddenly, for the last 1.5 year, they started delaying payment and rather not paying since 1 year for goods worth more than AED 100,000/-. We stopped selling goods to them for 4 months as not paid for previous bills. We follow up every week but they're not paying. How can we take legal action against them or complain to the government authorities like the Economic Department or others? Please guide us.

Q: Dear Sirs, I have a Reseller Contract which was signed between us and another party for the sale of 10000 units of Terminal Stations. The final supply was to be done to the India Telecom over a 5-year period at 2,200 units per year, based on a purchase contract signed between us and another company. Based on this agreement, we placed an order for 2200 units at a value of AED12,273,400 (Twelve million two hundred seventy-three thousand four hundred). Based on the purchase order, the other party made a payment of 15% as a deposit and we finalized and handed over, but they didn’t pay since one year. Kindly let us know if you can guide us how we can recover our funds legally. Looking forward to hearing from you at your earliest.

This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.