Q: I paid AED 15000 to avail services of a holiday service provider. Looks like the company is shut down now. I am not getting any responses. Is there any way to get the money back?

Q: Compensation for poor performance & false accusations. We hired a consultancy agency to provide us with their services. During our working relationship, the deliveries were consistently late, and the service was unreliable. We gave them numerous chances to improve performance and meet timelines. The details of these problems have been communicated to them repeatedly but they did not address the problems in a timely manner, causing us extra expenses in addition to mental and emotional agony. During the project, my father passed away & they have used this matter as an excuse to pause work on the project without notifying us causing us further delays. Recently, we serviced them a notice for contract termination for their failure to adhere to mentioned services. In response, they have wrongfully accused me of talking badly about their staff & making insulting & inappropriate comments about their work which have made the working relationship difficult. Do we have legal rights to pursue?

Q: Hello, Sir/Madam Can you advise some lawyer who can help us? We need lawyer support, we have a problem with a Dubai-UAE company. We paid this company on 05 December 2016 for 1 container of cigarettes and they promised us to deliver to the UAE within 25 days. Until now, they are delaying this delivery and saying that the container has already arrived, but it is with Dubai custom and we heard those stories until now. They refunded most of the amount, but still missing near 18000$ and their last payment was in May 2018. Now they play games and always lie and answer with stories like he answered all those 2 years. Please advise what we need to do and how much it will be for us. Let me know please. Regards, Viktor Lunkevics General Manager GLOBAL STOCKS OU +371 22365305 / +372 54944080

Q: Hello, We hosted a digital online event with a supplier and paid 50% advance and provided them with an invoice-based PO for their services. During the event, their hardware crashed and their CEO requested us to cancel the event and postpone it after 2 weeks. With no options during the event and disappointing used experience throughout the event, we had no choice but to take their recommendation. We canceled the original event and rescheduled for the new date they proposed. During the NEW date event, only 300 people participated instead of the 1800 registrations. Can we request a refund and cancel our PO based on the fact that less than 20% of the users showed up after their first experience?

Q: Hi, I would like to inquire what are the claims and remedies can I have for the following situation: 1. Delivery date as per the agreement was 110 days, however, it's about 9 months now and the delivery is not done. 2. Website and mobile app developer states that they cannot deliver all the scope that is agreed in the contract (they informed me after 8 months). 3. They threaten to stop the website development if I don't pay the second payment (we pay what they demand although they have not delivered anything yet). 4. The website and app developer promised to deliver the project as per the scope and timeline and advised that I cancel the contract with my previous developer (I cancelled the contract with my previous developer because of this promise). 6. The developer did not allocate dedicated staff for the project although our contract states that they will allocate resources and skilled staff to finish.

Q: Hello, I came to Dubai from India to file a complaint against one of my relatives here. He has been verbally abusing and harassing me through Whatsapp messages and calls. How do I proceed with the complaint? When I went to the station they asked me to translate it into Arabic, but I'm not able to find a Tamil-to-Arabic translator.

Q: What action can I take against a contractor who has been paid but did not deliver a project and is no longer responding?

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The law promulgates UAE Civil Procedures Code (Civil Procedure Law) which governs civil procedures in the United Arab Emirates, including the prosecution before the courts, litigation and execution.