Q: Hi, I just want to know if I have the right to demand car replacement. I have bought a brand new car and found out that I have been cheated and scammed as they have sold me a defective car. There is a service done before I took the car. Scratches, recall and engine error twice and was driven only for 141 km, yet there are errors.

Q: Hi, I financed a car from a second-hand dealership in Sharjah. The car is a 2018 Mustang GT! They said the car was fine and had no accidents, it looked fine too. I took the deal and even had a new car screen put in through the dealer for AED 2000. The car has given me problems from the first month. Hazard lights would come on and kill the battery. The dealer told me to give the car to the garage, so they took the car and said a new screen is needed and they made me pay AED 1000 even though it was not my fault. I even paid to have the car delivered there but I paid out of the goodness of my heart. Next month it started dying randomly and would need jump-starts. Now it dies every day after a jump start. Now they are saying to me I need to pay for another fix! Please can someone tell me what to do? Is there any legal way they can take the car back and pay the bank back the money they took?

Q: Good morning, I had an issue with my car Audi A3 when it gave a signal of gearbox malfunction. This happened during the warranty and it read you can continue driving. I informed the service advisor of the same which they said it should be some system error and nothing to worry about. It was not even mentioned in the service history. The next time I got the same error signal was 1 day before the warranty ended and I took the car to repair after the warranty as I thought again it is a system error. This time they said the mechatronics of the car is spoilt and to replace it will cost 17000. I informed them that this happened during the warranty and should be repaired under warranty. They said it was given after the warranty so they cannot consider. I repaired the car as I was scared it would breakdown any time. Can I fight a case against this as they did not provide proper details which could've alerted me to submit the car under warranty?

Q: Hi, Hope you are doing well. I was just wondering if it is legal for a company to provide a positive google review about themselves. I have been dealing with a car garage and I think they are taking advantage of me and letting me pay for their mistakes, brought the car in 4 times already and spent more than AED 4000 and now it's still not fixed. Am thinking to file a complaint with consumer rights. My last bill didn't specify anything, just "labor 1000dhs" but not on what was done (change of rubber and oil top-up). And now I see the guy who is in charge of my car/working on it, left a good review about the garage as if he was a customer while he works there. Is this even legal? Thank you.

Q: Hello I have a question about a problem I am facing. I had given my car for service to a person, but the car had a major issue and needed parts to be replaced. I had paid him the agreed money too. It's been 4 months since he took the car and he has not returned the car. the car is in his garage. his excuse is that the spare parts are not available. He is not returning my money or the car. What actions can I initiate against this person and the garage? Kindly advise. A. C.

Q: Dear Sir/Madam, I had a car wrap done by a company that completely damaged the original paint of the car. The job was poorly done, resulting in a loss of 100k in the car's valuation.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.