Q: I was diagnosed with a liver disease and the doctor took a liver biopsy and when I came to see the result of the lab I was informed that they did not send the sample to the lab on time as the lab was closed for one day and then they forgot to send it again and after a week they present it to the lab and they informed them it was too late as the sample is damaged since it is supposed to be sent within 48 hours. Now I have to make another biopsy - which is for your information is not an easy procedure - for a mistake made by the hospital. Can I claim for compensation?

Q: Hi, I just wanted clarification on something. I recently wrote to a clinic where I had a bad experience - in a private email - to complain about the service. The clinic has now threatened me with breach of Federal Law. I haven't published anything on social media but did say in my email that I wouldn't recommend the clinic on platforms where families chat about which clinic they should choose for IVF. How much in trouble am I with the Clinic? What can they do? I was just expressing my personal experience! Thank you.

Q: What is the statute of limitation for medical negligence/malpractice under UAE civil and criminal laws?

Q: Does an opposite gender physiotherapist have the right to refuse treatment for the patient in the presence of the spouse? Is there any hospital policy that states that the patient has to be alone with the physiotherapist for the treatment to be carried on?

Q: Good morning, I had two surgeries two years ago. After the first one, I needed to have another one based on lab results. After the second one, I developed severe complications (the doc briefly mentioned it on the consent and I signed it). I was misdiagnosed twice at ER at two different hospitals and was only diagnosed overseas while on holiday. I required surgery, however, it didn’t help and two months later I had another surgery in Dubai. Again it was unsuccessful and I had another surgery two months later. This year I had another surgery. The complication from the original surgery is severe and lifelong and I’m facing so many difficulties. Every doctor I saw after that said they did a very bad job and it’s extremely hard to fix it. Lab results from the original surgery say that all the tissue they removed was healthy and nothing was found. However, the doctor removed a big part and now I’m facing problems. I need an advice if I should file a formal complaint with the authorities. Thank you

Q: The hospital I visit provided my information to someone calling pretending to be my husband. I don't have a husband. Now, the hospital says they only provided my appointments, but even then it's still a violation of my privacy. And they won't let me listen to the phone record. What can I do?

Q: Hello, I went to my doctor in June 2019 with a lump in my breast. I had an ultrasound and mammogram and was told it is nothing (I now have the report which advises a biopsy. This wasn't done). In March 2020 I went back and said it had grown. She still said it was fine and I demanded investigation. An ultrasound was done. Again she said it was fine. I demanded a biopsy but she then said lockdown is about to happen. I stupidly accepted this as she said it was fine. In May I was in the ER with unbelievable pain. I have stage 4 breast cancer which has now traveled to multiple bones. It is incurable. I am in Dubai alone and the insurance will run out soon even though I haven't really started the treatment properly. Do I have a case and will someone take me on pro bono? Thanking you in advance

Medical treatment provided to patients does not always achieve the desired results, and sometimes it may lead to catastrophic consequences that cannot be remedied. This is due to several factors, some of these factors are related to the therapist or to the patient himself, or even related to God's will. It was, therefore, necessary for the legislator to intervene and develop the laws governing medical malpractice cases and set the limitations of liability for the therapist in such cases.

Exploring the various factors related to medical errors, including their definition, causes, severity, and legal implications, and highlighting the importance of understanding liability and compensation for patients and healthcare providers alike.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.