Q: I ordered a parrot from Petersburg, America, and I'm from the United Arab Emirates. She sent me a shipment number and a contract but she wants me to pay to start the shipment, so should I?

Q: I have sent a parcel through a sea cargo service company from the UAE to India. My parcel has not been delivered yet. The booking date is 10-12-2020 and until now, 14-04-2021, the parcel is not delivered, almost 5 months. The cargo agency is not giving the date of delivery and saying that the parcel is in the Indian port (Mumbai). The same will be cleared from the Customs of India then delivered. Kindly advise how to solve the issue. Is it possible to make a complaint in the UAE?

Q: Greetings, I sent a shipment of around 40k of value to France from Dubai on the 25th of August. During the communication with the shipping company, I was informed that it will take 6-7 days. It is the 7th of September today and until now they are unable to give me an update on where my shipment is. Moreover, this delay has cost me extra money on having to postpone the ticket of the receiver in France and his extra stay expenses. Is there any official complaint, or any actions that I can take against such an unprofessional company? Appreciate your reply!

Q: A company for logistics based in the UAE has misplaced my consignment, It's been 7 months now. Their employees are not replying and I have been mentally tortured by them. Please suggest to me. What should I do? I have every proof of transaction and WhatsApp chats with more than 10 employees.

Q: Greetings, My husband has been a victim of fraud in Dubai by a shipping company. He shipped his personal belongings from Dubai to San Diego and paid for the shipment in advance. He was told that it would take 4-8 weeks, but the shipping company has not responded to his attempts to communicate with them. He has pictures of the belongings and the receipt. Is there anything that can be done legally? Thank you!

Q: Dear Sir/Madam, Seeking legal help for a dispute with a shipping company. They are holding onto our goods because, during the Dubai floods, they were closed and refused delivery. We urgently need legal help to resolve this, as the storage charges are increasing each day. Can you please advise on how to proceed?

Q: Dear lawyers, I run a small business in Dubai and use a courier company for delivering goods to customers (with cash on delivery payment). The courier accumulates COD payments and transfers them to us weekly, deducting their delivery charges. We have a renewing one-year contract with fixed shipping rates per kg. Recently, the courier company started making additional deductions for past shipments, which were already shipped and paid for, including: - In November 2023, they deducted approximately 1500 dhs for shipments completed in August and September 2023. - In May 2024, they deducted 3596 dhs for shipments completed from January 2023 to December 2023 (that contract has already expired). Previously, they explained that they "recalculated the parcel weights," but I cannot verify this because the items were shipped a long time ago (last year!). Questions: 1. Where can I complain or raise a legal dispute? 2. What are the chances of winning a refund for the deductions? 3. Which law clause can I refer to?

Waves of Transformation: Unlocking Opportunities with the UAE's Maritime Legal Overhaul Attention all maritime stakeholders! The horizon is brimming with anticipation as the UAE Federal Decree Law Number 43 of 2023 on the Maritime Law (the New Maritime Code) prepares to embark on a transformative journey come March 29, 2024! As the maritime landscape undergoes a sea change

This article focuses on the new safe manning guidelines for marine vessels. Dubai has long been recognized as a global hub for trade and commerce, with its maritime sector playing a crucial role in facilitating the city’s economic growth. To maintain high standards of maritime safety and ensure efficient navigation, the Dubai Maritime Authority (DMA) regularly updates its regulations.

This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.