Q: Hi Hari Please advise if you can assist me. I would like to have a police check done. I was based in Dubai between 2008-2012. I left with a small car rental debt (approx AED 9000), which I have subsequently paid back. The company assures me that they have cleared the police case. I have a letter from them confirming that. How can I be sure of this? Can you assist? What are your fees for this? We are due to travel to India in Dec, transit through Dubai, hence my request. Regards

Q: I left the UAE in 5/16. I had a car that was supposedly sold by my company, also as part of my leaving package all my debt (credit cards) where to be met by my company. Only recently I’ve found this not to be, they have moved the liability around. I am working in the US and need to travel to Dubai in a change-over stop. I lived there for 8 years. Will I be held at the customs on the flight transition, or I will be able to travel through? My company are not helping. Can you please help me?

Q: I have a rent a car company. A client returned a car but has not paid rental amount yet and has around 25000 traffic fines also due on him. I got the papers signed from him (of all fines and rental invoice) but he is not paying, what can I do to recover my payment? The client is simply refusing to pay anything he says he has no cash yet. I am concerned about the traffic fines payment.

Q: I have not received my security deposit from a car rental company in Dubai. I returned the car on 3rd, April 2021 and have received confirmation of the return amount (834.35 AED) on 17th May 2021. From that date, I have written to them to deposit the amount several times with no answer. How can I apply a legal action to get the money I am owed. Thank you!

Q: Dear team, Hope you are well! I was given a company car to use by my employer. The contract of the rent-a-car is in the company name, but they used my license as a person who will be using the car. I was not the only one who used the car, but it was more for different company purposes (delivering the goods, going to clients, etc.). Now the company is closing and I was told to go and leave the car to the rent-a-car as my name is on the lease. However, the rent-a-car refused to accept the car as the bill for it was never settled by the company, from the time when the car was originally rented (over a year ago). The company has had some management changes and now they refuse to accept the car as well. I do not know what to do as this car is not my responsibility and I have to return it somehow to the company. I cannot face the potential charges as the car was rented by the company, not by myself. Any advice would be more than welcome. Many thanks and best regards!

Q: My son hired a sports car and the firm immediately withdrew the security deposit from his account. The car has been returned in perfect condition but online reviews indicate that the firm is unlikely to refund the deposit. How do we get the deposit back? We are leaving Dubai today.

Q: Hi, I checked on the Dubai Police App to inquire about criminal financial cases. It shows I have a case filed for non-payment of rented transportation service. I have reached out to the company and they have said I can settle the account and the case will be withdrawn and off the police database within a week. Is this accurate? Will I then be able to travel to the UAE without any issues?

Q: I rented a car from a person and in our conversation on WhatsApp, I asked if he works for the shop and he confirmed he is the owner. I rented that car. One person came and handed the car over to me. I signed only on the checklist for car inspection then I had an accident in the car. I called the police and made a police report then I discovered that he is not working for that company and he is not the owner of the car I took. He wants me to pay 25% + stoppage days for the car rental. I tried to reach the company that owns the car and they told me over the phone that the car was out without agreement. What should I do now and to whom I should pay the claim? I don't know the owner car company and what is their policy.

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