Questions & Answers
Governing law of hotel apartments in Dubai
Hi Madam,
An agency has taken my money for providing me with 6 months of accommodation in a hotel apartment.
They did not provide me with the accommodation and after a lot of efforts, I am able to get my partial money back.
But the agency is not refunding my remaining amount and they are not opening their office nor responding to my call (they have blocked my number and don't respond to any new number).
Can I file a case in the rental dispute centre and also claim compensation for all the trouble me and my family went through and the expenses incurred?
They took AED 2000 cash, a cheque of AED 12500 dated 2nd may (which they used) and another cheque of AED 12500.
After police called them, they returned my 2nd unused cheque and AED 7000 in cash. I have AED 7500 refund pending.
Kindly suggest.
Thanks,
S.
Dear Mr S.,
Thanks for writing to me.
Please note that hotel apartments are governed by the following laws and regulations in the emirate of Dubai:-
1. Regulation No. (1) of 1998 Concerning Licensing and Classification of Hotels, Guest Houses, and Hotel Apartments and its amendments.
2. By-law No. 1 of 1998 ‘Concerning Licensing and Classification of Hotels, Guest Houses and Furnished Apartments’.
As per the above, a hotel apartment is governed by DED as the main licensing authority and regulated by DTCM, Department of Tourism and Commerce Marketing.
Any complaints against the hotel apartment shall be submitted before the DTCM.
To comment anything further, I would like to see the contract signed between you and the agent or the hotel apartments and also the receipts and vouchers regarding this transaction.
Please send the same to my email.
Regards,
Rajasree Ravivarma
+971585836631
