أسئلة وأجوبة
أسئلة وأجوبة
3 متاح 3 • عرض الجميعBank rejects my dispute for unauthorized transactions. What next?




6
Q: Good day,
I'm using a credit card with one of the banks in the UAE. I received an SMS stating that my card was added to Apple Pay, followed by a debit transaction of AED 15,000, then two OTPs, and finally seven debit transactions.
By the time I blocked the card, a total of eight transactions had occurred, amounting to more than AED 90,000.
I immediately called the bank after blocking the card and reported all the fraudulent transactions. I also sent Dispute Forms the same day.
The next week, the bank sent me an email rejecting all dispute transactions, stating that they were done in a secure environment with Apple Wallet, etc., and were tokenized transactions.
Now they are asking me to pay all outstanding amounts. I did not authorize these transactions, never entered any OTP anywhere, and informed the bank within less than one hour of these fraudulent transactions.
How can I resolve this situation? Do I have a chance of winning if I file a civil case?
+1
2024/04/24
761
How to fight a bank's decision not to cover fraudulent credit card charges?

2
Q: Dear Sir/Madam,
Our credit card was defrauded, and after months of investigation, the bank has said they will not cover the fraudulent transactions.
What can we do?
2023/06/25
182
ما الذي يجب القيام به عند سرقة بطاقات الائتمان الخاصة بي؟
3
س: سيدي العزيز / سيدتي العزيزة،
لقد تعرضت للسرقة مؤخرًا في دبي. لقد اعتدى اللصوص علي. قيدوا يداي ورجلاي وضربوني. لقد أوقفوا أنفاسي وطلبوا الرموز السرية لبطاقات الخصم / الائتمان الخاصة بي وأخذوا تفاصيل البطاقة بالقوة وسحبوا النقود من بطاقات الخصم والائتمان الخاصة بي.
وبعد سحب المبلغ النقدي/المعاملة، تركوني على قيد الحياة وأطلقوا سراحي وهربوا. اتصلت على الفور بمركز الاتصال الخاص بالبطاقات وقمت بحظر جميع بطاقات الائتمان/الخصم وقمت بزيارة مركز الشرطة وسجلت شكوى ضد المجرمين.
ألقت شرطة دبي القبض على أحد المجرمين (من أصل 6). والقضية الآن أمام محكمة الجنايات. نظرًا لأنني كنت أحمل بطاقات ائتمان من بنوك مختلفة، استخدم اللصوص الحدود النقدية لجميع بطاقات الائتمان. الآن البنوك تلاحقني لسداد المبالغ المسحوبة.
من فضلك أعطني فكرة عامة، ماذا علي أن أفعل؟
هل أحتاج إلى رفع قضية مدنية؟
علاوة على ذلك، ليس لدي أموال لأدفعها للبنك ولا أستطيع أبدًا أن أدفع للبنوك نظرًا لأنني لم آخذ تلك الأموال.
يرجى تقديم النصيحة.
2022/04/11
712
قوانين وتشريعات
1 متاح 1 • عرض الجميعFederal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
1985/12/15
148650

متميز
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لا توجد إجابات
عرض الجميعRequest for legal guidance regarding employer harassment and premature asset retrieval demand (3) 0
(COnt-2) Given the above, I kindly request your professional guidance on how to proceed legally to protect my friend's rights and ensure a safe and documented handover of company property.
(The laptop the lady sponsor is referring to is authorized by her to my friend when she joined the company on 15 December 2023)
Thank you for your support.
(Already our friend [----] has posted the same concern, but her complete message hasn't been delivered to this platform ) Therefore, I am resubmitting our concern; we just need the correct direction, please.
Thank you so much for your help!
2025/05/30
10
Request for legal guidance regarding employer harassment and premature asset retrieval demand (2) 0
Cont-1) as outlined in the termination notice.
Following a recent threatening message from her sponsor, in which she mentioned filing a police complaint, she proactively contacted Dubai Police for guidance.
They advised her to visit Jebel Ali Police Station to report the matter and seek assistance regarding the harassment.
Our concern is that if she returns the laptop prematurely, her work may be deleted or altered, and this could negatively impact my End of Service Benefits (EOSB) and her professional record, as her sponsor has a pattern of making unfounded accusations.
Here is the most recent message my friend received from her: “Good morning. Hi, I urgently need my laptop and keys from the cabinet. Send me the location, I will send CAREEM. I need my laptop and keys from the cabinets immediately. If you do not send the location to pick up my stuff, I’m gonna go to the police. Sorry, but you must return my stuff. My business cannot operate properly without my computer.” (COnt-2)
2025/05/30
10
Request for legal guidance regarding employer harassment and premature asset retrieval demand (1) 0
Respected Law Team Members, I am writing to seek genuine legal advice and guidance for our friend regarding an ongoing issue with her employer.
On 23rd May 2025, she received a termination notice via WhatsApp from her sponsor, which clearly states that she is required to complete her handover by 20th June 2025.
Since receiving the notice, however, her sponsor has been repeatedly contacting her via WhatsApp and phone calls, pressuring her to immediately return the company laptop and office cabinet keys, despite the agreed-upon handover date.
In addition, she has been verbally accusing my friend and making threatening remarks, creating a hostile environment, and causing her emotional distress.
To clarify her legal position, she contacted MOHRE, who advised her to reshare the termination notice to the lady employer about the handover date (20th June 2025) as she outlined in the (Cont-1)
2025/05/30
11
My friend was caught by CID inside a massage centre. What will be the next step they will take? 0
Hi
My friend was caught by CID inside a massage centre in the waiting area while he was waiting for a massage. Now his Emirates ID is with the Ajman police.
What will be the next step they will take?
2025/05/29
20
How can I remove a travel ban or avoid arrest if I left the UAE with an unpaid rent case? 0
In 2018, I was involved in a dispute concerning unpaid rent related to a property managed by [-----] under the jurisdiction of the Land Department. [----] proceeded with legal action, resulting in a civil case and the imposition of a travel ban.
A civil case had been reported in an Arabic-language newspaper. Not being fluent in Arabic, I missed the Land Department hearing, and the obvious outcome included an order for payment and a travel ban, but I had already left the country by that time.
questions:
Statute of Limitations: After how many years does such a civil case expire under UAE law, thereby allowing me to legally return to Dubai without facing arrest or enforcement actions?
International Travel: Am I currently at risk of arrest or extradition if I travel to non-GCC countries like India or Pakistan?
Forgive my brevity and rudeness due to 1000-character limits
2025/05/29
31

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعRequest for legal guidance regarding employer harassment and premature asset retrieval demand (3) 0
(COnt-2) Given the above, I kindly request your professional guidance on how to proceed legally to protect my friend's rights and ensure a safe and documented handover of company property.
(The laptop the lady sponsor is referring to is authorized by her to my friend when she joined the company on 15 December 2023)
Thank you for your support.
(Already our friend [----] has posted the same concern, but her complete message hasn't been delivered to this platform ) Therefore, I am resubmitting our concern; we just need the correct direction, please.
Thank you so much for your help!
2025/05/30
10
Request for legal guidance regarding employer harassment and premature asset retrieval demand (2) 0
Cont-1) as outlined in the termination notice.
Following a recent threatening message from her sponsor, in which she mentioned filing a police complaint, she proactively contacted Dubai Police for guidance.
They advised her to visit Jebel Ali Police Station to report the matter and seek assistance regarding the harassment.
Our concern is that if she returns the laptop prematurely, her work may be deleted or altered, and this could negatively impact my End of Service Benefits (EOSB) and her professional record, as her sponsor has a pattern of making unfounded accusations.
Here is the most recent message my friend received from her: “Good morning. Hi, I urgently need my laptop and keys from the cabinet. Send me the location, I will send CAREEM. I need my laptop and keys from the cabinets immediately. If you do not send the location to pick up my stuff, I’m gonna go to the police. Sorry, but you must return my stuff. My business cannot operate properly without my computer.” (COnt-2)
2025/05/30
10
Request for legal guidance regarding employer harassment and premature asset retrieval demand (1) 0
Respected Law Team Members, I am writing to seek genuine legal advice and guidance for our friend regarding an ongoing issue with her employer.
On 23rd May 2025, she received a termination notice via WhatsApp from her sponsor, which clearly states that she is required to complete her handover by 20th June 2025.
Since receiving the notice, however, her sponsor has been repeatedly contacting her via WhatsApp and phone calls, pressuring her to immediately return the company laptop and office cabinet keys, despite the agreed-upon handover date.
In addition, she has been verbally accusing my friend and making threatening remarks, creating a hostile environment, and causing her emotional distress.
To clarify her legal position, she contacted MOHRE, who advised her to reshare the termination notice to the lady employer about the handover date (20th June 2025) as she outlined in the (Cont-1)
2025/05/30
11
Can I get a new job and employment visa while under a false embezzlement case and travel ban? 0
Hello,
My previous employer filed a case against me for embezzlement and imposed a travel ban. I know for myself it was all a lie, but since the case is already filed and the police investigation is still ongoing, I need to find a job.
However, first, I am worried that my new employer will come to know I have an active case. Second, I am worried that I cannot get an employment visa.
Can someone help me?
2025/05/29
14
Is it obligatory to issue an invoice for my customer to process his down payment? 0
Hello sir,
Is it obligatory to issue an invoice for my customer to process his down payment?
Our system doesn't allow us to issue an invoice unless the goods exist in our inventory. We also require this advance or down payment as confirmation of his order.
My customer is insisting on issuing him an invoice and says that this is required by UAE laws.
2025/05/29
13

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعHow can I remove a travel ban or avoid arrest if I left the UAE with an unpaid rent case? 0
In 2018, I was involved in a dispute concerning unpaid rent related to a property managed by [-----] under the jurisdiction of the Land Department. [----] proceeded with legal action, resulting in a civil case and the imposition of a travel ban.
A civil case had been reported in an Arabic-language newspaper. Not being fluent in Arabic, I missed the Land Department hearing, and the obvious outcome included an order for payment and a travel ban, but I had already left the country by that time.
questions:
Statute of Limitations: After how many years does such a civil case expire under UAE law, thereby allowing me to legally return to Dubai without facing arrest or enforcement actions?
International Travel: Am I currently at risk of arrest or extradition if I travel to non-GCC countries like India or Pakistan?
Forgive my brevity and rudeness due to 1000-character limits
2025/05/29
31
What is the responsibility of the employee in case of leaving before the end of the notice period? 0
What is the responsibility of the employee?
The employment contract is set to conclude on 31st May 2025. The employee initiated discussions regarding a salary increment approximately 30 days prior, during which the management engaged in meetings with the employee but ultimately decided to maintain the current salary.
The employee subsequently chose not to renew or continue the employment, this decision having been finalized in a meeting held on 20th May 2025.
How does the notice period apply in this context?
Specifically:
1) Would the grace period (30 days after the contract/visa ends) be considered as fulfilling the notice period requirement?
2) Is the employee entitled to request a different salary during this grace or notice period?
2025/05/21
38
How can my kids learn about their father's condition without contacting his family? 0
Good morning,
I have two kids. Their father is in critical care and is not able to communicate, and we have been divorced for more than seven years.
The other side of the family is not communicating with the kids about the father's whereabouts for them to visit him, and they have not been in touch with the kids for the past two weeks due to family issues that took place in court regarding guardianship of the kids.
How can I find a way for our kids to know what is going on with their father and his condition without reaching out to them, to avoid any further escalation?
My daughter has tried to call them, but there was no response.
Please advise!
2025/05/29
11
Can my husband take our 2-year-old daughter abroad without my consent? 0
Hello,
My husband has been threatening that he will take my 2-year-old daughter to Pakistan and leave her there with his family.
He has said this several times and has confirmed to my dad that he will be taking my daughter in the coming few weeks. We are both on his sponsorship.
What are my rights in the UAE? Can my husband travel with a minor without the mother's consent? How can I stop him from taking my daughter to Pakistan? Do I have any legal standing if I am under his sponsorship?
2025/05/29
13
Tenant demanding more than RDC verdict. Must I pay before the execution file is issued? 0
Good day,
I am a landlord, and my tenant filed a case with the RDC. The verdict was in his favor, and I am to pay the financial claim, which is the fees and expenses of the case.
The tenant asked for a specific amount, which is higher than the official receipt that the RDC provided. So, I have paid that exact amount directly to the tenant.
Naturally, the tenant asked for more. May I ask for guidance regarding the procedure?
It has not been 15 days since the verdict, so I have been told by the RDC that the case is not final, and I must wait for the execution file to determine the exact amount.
While I am happy to wait for that, my tenant has been threatening to open an execution file if I do not pay before the 15th day. She mentioned a travel ban as well. I feel lost and uncomfortable with the situation.
Please help me understand the procedure.
2025/05/29
14

متميز
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لا توجد إجابات
عرض الجميعHow many days does it take to be deported from the UAE? 0
Hello,
Sir, how many days will it take for an Indian to be deported from the UAE?
2025/05/21
57
My sister passed away, leaving her son. How can I transfer his visa to my name? 0
Hello,
My sister passed away and left her son. Her husband has given me power of attorney and a legal heir certificate.
How can I transfer the son's visa to my name in the UAE?
2025/05/19
33
If my boss reports me for absconding, how can I remove it without being deported? 0
Hello,
If my boss reports me for absconding, what is the best way to remove it without being deported?
2025/05/15
37
After evicting a tenant for renovation, can the landlord rent the property to another tenant? 0
Hello,
If the tenant is evicted due to renovation, once the renovation is done, can the landlord rent the property to a new tenant, or does the landlord have to wait for 2 years?
2025/05/22
33
Is it possible to get out of jail on the same day the case is withdrawn? 0
Hello,
My husband is in jail and the case is still under investigation, but the complainant wants to settle and withdraw the case.
Is it possible for my husband to get out of jail on the same day the case is withdrawn?
2025/05/22
42

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعRequest for legal guidance regarding employer harassment and premature asset retrieval demand (1) 0
Respected Law Team Members, I am writing to seek genuine legal advice and guidance for our friend regarding an ongoing issue with her employer.
On 23rd May 2025, she received a termination notice via WhatsApp from her sponsor, which clearly states that she is required to complete her handover by 20th June 2025.
Since receiving the notice, however, her sponsor has been repeatedly contacting her via WhatsApp and phone calls, pressuring her to immediately return the company laptop and office cabinet keys, despite the agreed-upon handover date.
In addition, she has been verbally accusing my friend and making threatening remarks, creating a hostile environment, and causing her emotional distress.
To clarify her legal position, she contacted MOHRE, who advised her to reshare the termination notice to the lady employer about the handover date (20th June 2025) as she outlined in the (Cont-1)
2025/05/30
11
As a UK citizen returning to Dubai after over a year, do I need to apply for an entry permit? 0
Hello,
I am a UK citizen. I arrive in Dubai on the 2nd of June. I think I need to apply for an entry permit, as I have been out of the country for more than 1 year.
Please, can you help?
Everyone I speak to doesn't know and gives different information.
2025/05/29
11
Can I get a new job and employment visa while under a false embezzlement case and travel ban? 0
Hello,
My previous employer filed a case against me for embezzlement and imposed a travel ban. I know for myself it was all a lie, but since the case is already filed and the police investigation is still ongoing, I need to find a job.
However, first, I am worried that my new employer will come to know I have an active case. Second, I am worried that I cannot get an employment visa.
Can someone help me?
2025/05/29
14
Is it obligatory to issue an invoice for my customer to process his down payment? 0
Hello sir,
Is it obligatory to issue an invoice for my customer to process his down payment?
Our system doesn't allow us to issue an invoice unless the goods exist in our inventory. We also require this advance or down payment as confirmation of his order.
My customer is insisting on issuing him an invoice and says that this is required by UAE laws.
2025/05/29
13
How can my kids learn about their father's condition without contacting his family? 0
Good morning,
I have two kids. Their father is in critical care and is not able to communicate, and we have been divorced for more than seven years.
The other side of the family is not communicating with the kids about the father's whereabouts for them to visit him, and they have not been in touch with the kids for the past two weeks due to family issues that took place in court regarding guardianship of the kids.
How can I find a way for our kids to know what is going on with their father and his condition without reaching out to them, to avoid any further escalation?
My daughter has tried to call them, but there was no response.
Please advise!
2025/05/29
11

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعIs it obligatory to issue an invoice for my customer to process his down payment? 0
Hello sir,
Is it obligatory to issue an invoice for my customer to process his down payment?
Our system doesn't allow us to issue an invoice unless the goods exist in our inventory. We also require this advance or down payment as confirmation of his order.
My customer is insisting on issuing him an invoice and says that this is required by UAE laws.
2025/05/29
13
Can I challenge my child's custody again after losing the first trial and appeal? 0
Hello,
Is it possible to try again to challenge my child's custody even if I lost in the first trial and appeal?
2025/05/29
12
Can my husband take our 2-year-old daughter abroad without my consent? 0
Hello,
My husband has been threatening that he will take my 2-year-old daughter to Pakistan and leave her there with his family.
He has said this several times and has confirmed to my dad that he will be taking my daughter in the coming few weeks. We are both on his sponsorship.
What are my rights in the UAE? Can my husband travel with a minor without the mother's consent? How can I stop him from taking my daughter to Pakistan? Do I have any legal standing if I am under his sponsorship?
2025/05/29
13
Tenant demanding more than RDC verdict. Must I pay before the execution file is issued? 0
Good day,
I am a landlord, and my tenant filed a case with the RDC. The verdict was in his favor, and I am to pay the financial claim, which is the fees and expenses of the case.
The tenant asked for a specific amount, which is higher than the official receipt that the RDC provided. So, I have paid that exact amount directly to the tenant.
Naturally, the tenant asked for more. May I ask for guidance regarding the procedure?
It has not been 15 days since the verdict, so I have been told by the RDC that the case is not final, and I must wait for the execution file to determine the exact amount.
While I am happy to wait for that, my tenant has been threatening to open an execution file if I do not pay before the 15th day. She mentioned a travel ban as well. I feel lost and uncomfortable with the situation.
Please help me understand the procedure.
2025/05/29
14
If the company loses my passport, what can I do? 0
Hello,
If the company loses my passport, what can I do?
2025/05/28
18
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