س: لقد كنت أريد معرفة الآثار القانونية المترتبة على شراء مجموعة من الألعاب تسمى "فانكو بوب" من الصين عبر الموقع الإلكتروني [--------.com] وبيعها لحسابي. الألعاب إما مزيفة أو نسخ طبق الأصل. هل سأواجه أي مشاكل قانونية إذا كنت سأستمر في هذه العملية؟

Q: Dear Sir/Madam, In December, I purchased an item from a website based in Dubai that claimed to sell authentic products. However, upon receiving the item, I noticed that the packaging was strange and the material felt stiff. Upon investigation, I discovered that the item was actually fake. I contacted the website, but they refused to provide a refund and that I can report them to the authorities if I wished to do so. Later on, I decided to purchase two more items from the same brand, but this time through the official website. I sent them pictures and additional comparisons to the first website, seeking clarification and a refund. However, they ignored my queries and insisted that their products were authentic. They even warned me against reporting them to the consumer department, claiming that I could potentially lose a lot of money due to damaging their e-commerce website's reputation. I am wondering if I could face legal action or intimidation if I report that the item is fraudulent. It's worth noting that I possess an email from the official brand confirming that the item in question is not authentic.

س: اسمي N من شركة [--------- المحدودة] ومقرها نيوزيلندا، مستورد لمنتجات تخزين الطاقة. نحن بصدد المطالبة باسترداد مبالغ من موردنا (شركة ذات مسؤولية محدودة في دبي) لاستعادة أموال دفعناها مقدمًا مقابل منتجات لم نحصل عليها. يبلغ إجمالي المبلغ المدفوع لتلك الشركة ذات المسؤولية المحدودة 68030.62 دولارًا أمريكيًا مقسم على طلبين؛ طلب الشراء الأول بتاريخ 4 مارس 2021، وتم الدفع في 9 مارس 2021، بإجمالي 29217.50 دولارًا أمريكيًا. ثم أصدرنا طلب شراء ثانيًا بتاريخ 26 مايو 2021، وتم الدفع في 3 يونيو 2021، بإجمالي 38473.12 دولارًا أمريكيًا. وصل إجمالي المدفوعات والائتمان في 3 يونيو 2021 إلى 68450.62 دولارًا أمريكيًا. بلغ إجمالي قيمة البضائع المستلمة في 3 يونيو 2021 420.00 دولارًا أمريكيًا. وكان إجمالي المبلغ المستحق لشركة [------المحدودة] في 3 يونيو 2021 68030.62 دولارًا أمريكيًا. تم التأجيل حتى نوفمبر 2022 ولم ينُجَز الأمر حتى الآن، وقد أصدرنا أمرًا رسميًا بالإلغاء في 14 ديسمبر 2022.

Q: Dear Sir/Madam, I rented out a machine two weeks ago. Today, I received news that it burst into flames at the worksite. Can I claim compensation for the machine and the lost business opportunity until it gets replaced?

Q: Dear Lawyers, I purchased an item online, the money was taken, and I was then informed they did not have the product. I requested a refund, but it has been 2 months now, and I have called them every day. They have not returned the money and are ignoring my calls. The amount was 2,500 AED. What should my next step be?

The provisions of this Law apply to the commercial companies established in the UAE and the foreign companies that have established in the UAE a base to conduct any activity therein or established a branch or representative office. The Law abrogates Federal Law No. (8) of 1984 Concerning Commercial Companies.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.

The law promulgates UAE Civil Procedures Code (Civil Procedure Law) which governs civil procedures in the United Arab Emirates, including the prosecution before the courts, litigation and execution.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.