أسئلة وأجوبة
أسئلة وأجوبة
3 متاح 3 • عرض الجميعNon-refundable token amount: what to do when customer asks for refund?


1
Q: Hi,
I am a real estate agent. A customer paid me a token amount of 6300 AED to book a property in Dubai. I gave him a non-refundable receipt in return.
The case was transparent and clear. Two days later, his current landlord gave him a discount on renewal, and he asked me to cancel the booking.
His mother was also looking for the same property, so he asked me to convert the money and rent the same unit to his mother.
However, the landlord rejected his mother's documents, and he is now asking me for a refund.
I have a copy of his signed non-refundable receipt. What should I do?



2023/08/28
431
Refund of rental amount paid in advance to a real estate agent
2
Q: I have paid an advance payment of AED 11,000 in Cash and AED 32,000 in Cheque to Real Estate Agent (Broker) in Sharjah for booking of my rental flat in Sharjah.
Now it's already passed 11 days but no reply from the agent and the agent told me that there is no owner available and the owner's signature is required in the agreement. The agent also doesn't know when the owner will come & will sign.
So, I asked the agent to give my money back but he refused to give money. What should I do now?

2017/11/14
1054
استرداد رسوم الوساطة في حالة عدم الاتفاق مع المالك
8
س: في 20 أبريل، دفعنا 5٪ رسوم وساطة و 5٪ وديعة للمالك لإبرام عقد إيجار، وكنا على استعداد للانتقال في 1 مايو.
بعد مرور أسبوع من التاريخ الموافق 20 أبريل، اتصلنا بالوسيط ومالك العقار لطلب الانسحاب العاجل من الاتفاقية بسبب فقدان الزوج لوظيفته. لقد خسرنا قيمة الوديعة البالغة 5٪ التي تم دفعها لمالك العقار لأنه أصر على صرف الشيك الخاص بنا.
ومع ذلك، هل يحق لنا طلب استرداد رسوم الوساطة البالغة 5% لأننا لم ننتقل إلى العقار الجديد؟
لقد حاولنا التواصل مع الوسيط لكنه يرفض ذلك.

2020/05/06
1670
المدونة القانونية
2 متاح 2 • عرض الجميعإجراءات مركز فض المنازعات الإيجارية في دبي 21
تخضع العلاقة بين المستأجرين ومالكي العقارات في دبي للقانون رقم 33 لعام 2008 بشأن العلاقة بين مالكي ومستأجري العقارات في إمارة دبي. تتم إحالة منازعات الإيجار الناتجة إلى مركز فض المنازعات الإيجارية ("RDSC") الذي تم إنشاؤه بموجب المرسوم رقم 26 لعام 2013 للتوفيق بين الأطراف والوصول إلى حل ودي أو طلب إصدار حكم نهائي وإنفاذه من خلال مركز فض المنازعات الإيجارية.
2018/10/20
21372
ما يلزمك معرفته عند استئجار عقار في الإمارات العربية المتحدة 5
مقال في صورة مقابلة يتناول موضوع العقارات السكنية المُباعة بالتجزئة فيما يتعلق بالمسؤولية عن صيانة الممتلكات العقارية وتداعيات التخلُّف عن سداد الإيجار في الإمارات العربية المتحدة. مقتبس من المدونة الصوتية القانونية للمحامية لودميلا يامالوفا، مؤسسة مشروع لوجيكال مع لايلو.
2020/02/24
3942
قوانين وتشريعات
3 متاح 3 • عرض الجميعLaw No. (26) of 2007 Regulating the Relationship between Landlords and Tenants in the Emirate of Dubai 12
The provisions of this Law apply to real property leased out in the Emirate of Dubai, including vacant and agricultural lands, but excluding hotel establishments and real property provided by natural or legal persons as accommodation to their employees at no charge.
2007/11/26
24303
Law No. (33) of 2008 Amending Law No. (26) of 2007 Regulating the Relationship between Landlords and Tenants in the Emirate of Dubai 8
Provisions of this Law supersede articles (2), (3), (4), (9), (13), (14), (15), (25), (26), (29), and (36) of Law No. (26) of 2007 Regulating the Relationship between Landlords and Tenants in the Emirate of Dubai.
2008/12/01
24985
Decree No. (26) of 2013 Concerning the Rent Disputes Settlement Centre in the Emirate of Dubai 0
This Decree establishes a specialised judicial system to hear rent disputes and develops the procedure for determination of such disputes through an expeditious and simple process for the purpose of realising social and economic stability for all persons involved with the real property rental and other related sectors.
2013/09/18
7299

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