أسئلة وأجوبة
Non-refundable token amount: what to do when customer asks for refund?
Hi,
I am a real estate agent. A customer paid me a token amount of 6300 AED to book a property in Dubai. I gave him a non-refundable receipt in return.
The case was transparent and clear. Two days later, his current landlord gave him a discount on renewal, and he asked me to cancel the booking.
His mother was also looking for the same property, so he asked me to convert the money and rent the same unit to his mother.
However, the landlord rejected his mother's documents, and he is now asking me for a refund.
I have a copy of his signed non-refundable receipt. What should I do?
Dear Questioner,
Since it is a non-refundable token amount, you do not have any obligation to return the money.
Dear Client,
Thanks for your question! I hope you are doing well. I will definitely assist you in this matter.
It seems you have provided the customer with a non-refundable receipt for the token money, which typically means the money is not refundable regardless of circumstances.
However, the specific terms and conditions mentioned in the receipt will dictate the legality of the situation. If the receipt clearly states that the payment is non-refundable, you may have legal grounds to retain the money.
For any further legal assistance, you can WhatsApp us. We have an extensive team of knowledgeable and experienced lawyers to provide the legal assistance you need.
We will definitely be happy to help you.
Thanks & Regards,
ABDUL WAHIED
Dear Questioner,
Token money is categorically non-refundable.
The function of token money in this transaction is to serve as a demonstration of earnest commitment to the fulfillment of contractual obligations.
As stipulated, once paid, this sum is not subject to refund under any circumstances.
