أسئلة وأجوبة
أسئلة وأجوبة
3 متاح 3 • عرض الجميعتقديم شكوى ضد شركة شحن بسبب تأخر التسليم
س: تحياتي،
لقد أرسلت شحنة تبلغ قيمتها حوالي 40 ألفًا إلى فرنسا من دبي في 25 أغسطس. وأثناء التواصل مع شركة الشحن علمت أن الأمر سيستغرق من 6 إلى 7 أيام.
إنه يوم 7 سبتمبر اليوم، وحتى الآن لا يمكنهم إعطائي تحديثًا حول مكان شحنتي. علاوة على ذلك، فقد كلفني هذا التأخير أموالاً إضافية بسبب اضطراري إلى تأجيل تذكرة المستلم في فرنسا ونفقات إقامته الإضافية.
هل هناك أي شكوى رسمية، أو أي إجراءات يمكنني اتخاذها ضد مثل هذه الشركة غير المهنية؟
نقدر ردكم.
2022/09/07
2315
Movers company does not deliver package or answer phone
Q: We used a movers company from Dubai in May 2017 for our household goods, and now we are ready to receive the goods.
However, we are unable to contact them by phone or by email.
Any suggestions?
2017/10/12
487
Shipping contract dispute: Importance of 'entire agreement clause'
Q: Hi,
I have a contract with a moving company to ship my possessions from Abu Dhabi to Melbourne. The moving service is paid in full. There are storage charges of approx AED1200 pending and this is no issue for me to pay.
I raised a query about reassembly of furniture at the destination, the contract contradicted verbal advice so before signing the contract I crossed out the parts saying that I do not receive reassembly of my furniture at the destination and highlighted this to the moving company - they did not dispute this.
The company have now refused reassembly service so I suggested we remediate the issue by reducing the amount owed for storage fees, as I will need to hire a contractor at the destination to assemble the furniture. Now the moving company is holding my shipment until I pay the storage fees, AND are refusing to approve reassembly service.
What are my options?
Thank you
2017/11/16
474
قوانين وتشريعات
4 متاح 4 • عرض الجميعFederal Law No. (18) of 1993 Issuing the Commercial Transactions Law
This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.
1993/09/07
33082
Federal Law No. (24) of 2006 On Consumer Protection
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9967
Federal Law No. (15) of 2020 on Consumer Protection
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
2020/11/10
625
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
2007/03/29
225
متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعI have a labor absconding case from my company. How can I cancel my visa from India?
Assalamualaikum,
I have an absconding case in labor from my company.
How can I cancel my visa? I am in India now.
2025/05/08
11
Can I go on vacation after resigning if my visa is not yet canceled?
Hello,
Can I go on vacation even though I have already resigned from my employer and my visa is not yet canceled?
2025/05/09
15
Is it illegal to refuse to share my new job and visa details with my previous employer?
Hi sirs,
I recently changed my job and work visa.
My previous employer is asking for my new company's visa and status change, but I don't want to share my personal information.
Is it illegal here?
2025/05/08
17
Can I be convicted of driving under the influence even if the alcohol test came back negative?
Hello,
I was driving my car when the police stopped me at one point on the road and told me that I was driving under the influence of alcohol.
I tried hard to deny that because I had not actually consumed any alcoholic beverages that day or in the previous three days.
However, a report was filed and a case was opened, but the alcohol test report came back negative. Will I be convicted despite that?
Please answer me. It is urgent.
2025/05/07
25
Can we legally claim unpaid dues for food supplies based on emails and invoices?
Hello,
We have an agreement with a company to supply food for their buffet on a daily basis, with invoices to be issued monthly and payment to be made every three months.
The relationship actually lasted for nine months, and payment was made for two periods. In the third period, due to disagreements between our company and the company to which the supply was made, they refused to pay, noting that the outstanding amount so far is fifty-four thousand dirhams.
Can we claim the amount, noting that the agreement is not written, but there are emails exchanged between us and invoices?
2025/05/07
22
متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعCan I renew my trade license and visa if I have multiple cheque execution cases filed against me?
Hello,
I have multiple cheque execution cases filed against me due to financial strains last year.
My trade license and visa will expire next month, along with my Emirates ID.
Is it possible for me to renew my license and visa along with EID prior to settling the execution cases?
The trade license and visa were issued by the free zone authority.
I look forward to your response.
Thanks.
2025/05/01
57
Can I be convicted of driving under the influence even if the alcohol test came back negative?
Hello,
I was driving my car when the police stopped me at one point on the road and told me that I was driving under the influence of alcohol.
I tried hard to deny that because I had not actually consumed any alcoholic beverages that day or in the previous three days.
However, a report was filed and a case was opened, but the alcohol test report came back negative. Will I be convicted despite that?
Please answer me. It is urgent.
2025/05/07
25
Employer agreed to settle before MOHRE. What if they don’t pay the promised amount?
Hello,
I already have a dispute order with MOHRE. Then my employer became willing to settle the case.
What should I do in case they do not follow through with the promised amount to pay?
2025/04/29
50
Can the authorities allow me to leave the UAE on my own after completing my imprisonment?
Hello,
Is there a way out or a possibility that the authorities don't deport me and instead give me a time period to leave the UAE on my own after I have completed my imprisonment and paid the fine?
2025/05/07
26
Do I need to inform my current employer 2 months in advance if I plan to leave?
Hello,
I am planning to change to another company and I am waiting for the offer. The visa from the current company is going to end in 2 months.
Should I inform them about my leaving? I haven’t received any offer yet, so I didn’t inform them, and they’re asking about the renewal every day.
Is it mandatory to inform them 2 months in advance?
2025/04/24
44
متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعCan I cancel my house sale contract without extra fees after personal plans changed?
Dear Lawyers,
I signed a Form F with a buyer for the sale of my house as we were planning to leave the country. The contract was signed about a month ago, but the handover is not until August.
Due to personal circumstances changing, we are no longer leaving Dubai and would like to cancel Form F.
The Form F contract stipulates that we have to pay the buyer 10% of the purchase value. The real estate agent is now claiming that we also have to pay the buyer's real estate commission and the conveyancing fee.
Our understanding is that the 10% penalty is the only penalty. Which is correct, and what are the next steps to dispute this?
Also, is there any way to dispute the 10% itself under the law due to personal circumstances changing?
2024/07/12
618
How to know if an offer letter I received from a company in the UAE is legit?
I got an offer letter from Al-Haldin Gulf Construction & Petroleum LLC. Can you please advise about the company?
2024/03/18
271
Tenant always late with payments, hasn't renewed contract. What to do?
Hello,
I have a tenant who is always late with their payment. Their renewal was supposed to be last December 2023.
Currently, they have not signed any new contract, provided any new cheques, and have stayed for three months from December until now without paying rent.
Additionally, I just discovered that they have sublet the apartment with partitions, which is clearly stated as not allowed in the old contract.
Please let me know what should I do legally!
2024/03/14
498
How soon will I receive the cancellation paper from my previous employer?
Dear Concern,
How long will it take to receive the cancellation paper from my previous employer?
My last working day at my current company will be on April 7, 2024.
2024/03/16
316
Tenant received renewal notice, rejected proposed rent on renewal day. What next?
Hi,
We sent a renewal notice to our Dubai-based tenant 84 days before his contract renewal, with a 10% increase in rent.
The tenant neither agreed nor disagreed with the proposed rent and replied on the day of renewal that he wouldn't be paying the proposed rent.
Due to the argument, the landlord decided to reduce the rent, but the tenant has not yet renewed his contract. It has been 12 days since his contract expired.
Kindly suggest what could be done in this matter.
2024/03/12
312
متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعCan the employer force the housmaid to work for unlimited hours without rest?
Hi
I'm a nanny, and at the same time, I work as a housemaid (khadama) here in the house. I work, but as I know, the nannies and housemaids have different rights, and my employer doesn't give me rest.
My work starts at 7:30 am and then finishes at 10 pm or less. It depends on whether the baby is asleep or what time they will take on me if not yet asleep. Is this right?
Also, at the time of eating, I'm still working because the baby is with me, so I just let her sit in her chair. That's how I eat.
Please answer me. I want to know my rights.
Because if I can leave during the 6-month probation, I want to take it if the employer is this kind. I don't know.
They are also expats, but they don't follow the rules of the UAE regarding a housemaid.
2025/05/01
33
Can I renew my trade license and visa if I have multiple cheque execution cases filed against me?
Hello,
I have multiple cheque execution cases filed against me due to financial strains last year.
My trade license and visa will expire next month, along with my Emirates ID.
Is it possible for me to renew my license and visa along with EID prior to settling the execution cases?
The trade license and visa were issued by the free zone authority.
I look forward to your response.
Thanks.
2025/05/01
57
Can I return to Dubai after 12 years away on a new employment visa?
Hello,
I came from Dubai to India on emergency leave, but unfortunately, I did not return. It has now been 12 years. Can I go to Dubai on a new visa?
I have already received a new employment visa from another employer.
Can I return to Dubai, or will there be any problems with UAE immigration?
Please advise!
2025/04/30
24
Can a company terminate an employee for refusing to do work not in the contract?
Hello,
Is it allowed for a company to terminate an employee because the employee refused to do work not stated in the contract?
2025/05/07
24
How can I go back to the Philippines if my visa expired and I’ve overstayed in the UAE?
Hello,
I'm from the Philippines. I work here as a maid. My employer didn't process my visa.
I overstayed here, and my visa expired on January 23, 2025. Today is May 6, 2025. I want to go home to the Philippines.
What should I do?
2025/05/07
22
متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعCan I go on vacation after resigning if my visa is not yet canceled?
Hello,
Can I go on vacation even though I have already resigned from my employer and my visa is not yet canceled?
2025/05/09
15
Can a company terminate an employee for refusing to do work not in the contract?
Hello,
Is it allowed for a company to terminate an employee because the employee refused to do work not stated in the contract?
2025/05/07
24
Can I be convicted of driving under the influence even if the alcohol test came back negative?
Hello,
I was driving my car when the police stopped me at one point on the road and told me that I was driving under the influence of alcohol.
I tried hard to deny that because I had not actually consumed any alcoholic beverages that day or in the previous three days.
However, a report was filed and a case was opened, but the alcohol test report came back negative. Will I be convicted despite that?
Please answer me. It is urgent.
2025/05/07
25
Can we legally claim unpaid dues for food supplies based on emails and invoices?
Hello,
We have an agreement with a company to supply food for their buffet on a daily basis, with invoices to be issued monthly and payment to be made every three months.
The relationship actually lasted for nine months, and payment was made for two periods. In the third period, due to disagreements between our company and the company to which the supply was made, they refused to pay, noting that the outstanding amount so far is fifty-four thousand dirhams.
Can we claim the amount, noting that the agreement is not written, but there are emails exchanged between us and invoices?
2025/05/07
22
Can the authorities allow me to leave the UAE on my own after completing my imprisonment?
Hello,
Is there a way out or a possibility that the authorities don't deport me and instead give me a time period to leave the UAE on my own after I have completed my imprisonment and paid the fine?
2025/05/07
26
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