أسئلة وأجوبة
أسئلة وأجوبة
3 متاح 3 • عرض الجميعتقديم شكوى ضد شركة شحن بسبب تأخر التسليم

5
س: تحياتي،
لقد أرسلت شحنة تبلغ قيمتها حوالي 40 ألفًا إلى فرنسا من دبي في 25 أغسطس. وأثناء التواصل مع شركة الشحن علمت أن الأمر سيستغرق من 6 إلى 7 أيام.
إنه يوم 7 سبتمبر اليوم، وحتى الآن لا يمكنهم إعطائي تحديثًا حول مكان شحنتي. علاوة على ذلك، فقد كلفني هذا التأخير أموالاً إضافية بسبب اضطراري إلى تأجيل تذكرة المستلم في فرنسا ونفقات إقامته الإضافية.
هل هناك أي شكوى رسمية، أو أي إجراءات يمكنني اتخاذها ضد مثل هذه الشركة غير المهنية؟
نقدر ردكم.


2022/09/07
2266
Movers company does not deliver package or answer phone
1
Q: We used a movers company from Dubai in May 2017 for our household goods, and now we are ready to receive the goods.
However, we are unable to contact them by phone or by email.
Any suggestions?

2017/10/12
464
Shipping contract dispute: Importance of 'entire agreement clause'
2
Q: Hi,
I have a contract with a moving company to ship my possessions from Abu Dhabi to Melbourne. The moving service is paid in full. There are storage charges of approx AED1200 pending and this is no issue for me to pay.
I raised a query about reassembly of furniture at the destination, the contract contradicted verbal advice so before signing the contract I crossed out the parts saying that I do not receive reassembly of my furniture at the destination and highlighted this to the moving company - they did not dispute this.
The company have now refused reassembly service so I suggested we remediate the issue by reducing the amount owed for storage fees, as I will need to hire a contractor at the destination to assemble the furniture. Now the moving company is holding my shipment until I pay the storage fees, AND are refusing to approve reassembly service.
What are my options?
Thank you

2017/11/16
460
قوانين وتشريعات
4 متاح 4 • عرض الجميعFederal Law No. (18) of 1993 Issuing the Commercial Transactions Law 19
This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.
1993/09/07
33033
Federal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9938
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
2020/11/10
600
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
2007/03/29
217

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What are my options after my rental renewal offer and deposit was rejected by the owner? 0
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Does a cheque bounce effect my AECB score ? Is there a policy for this? 0
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Does unpaid leave include weekends if they fall within the leave period? 0
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I purchased a rented apartment in Abu Dhabi. Can I evict the tenant immediately if there is no Tawtheeq contact? 0
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Can the new owner use the old eviction notice to re-rent at a higher rate? 0
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Charged in a fight case marked as a "temporary matter." What does it mean? 0
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How to know the reason for rejecting the police clearance certificate? 0
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Can I cancel my house sale contract without extra fees after personal plans changed? 0
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Our understanding is that the 10% penalty is the only penalty. Which is correct, and what are the next steps to dispute this?
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هل يحق للمالك طردي من الشقة للاستخدام الشخصي إذا كان يسكن في عقار خاص به؟ 0
أرسل لي المالك إشعارًا عبر البريد الإلكتروني يفيد بأنه لا يريد تجديد العقد لغرض الاستخدام الشخصي.
ولم يذكر ما يعنيه هذا الاستخدام الشخصي. لديه بالفعل عدة منازل للإيجار ولديه منزل خاص به يعيش فيه حاليًا.
هل من القانوني إخلائي؟
2023/08/31
346
How to know if an offer letter I received from a company in the UAE is legit? 0
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Can I file for mutual divorce from Dubai as an Indian resident and my husband works in Saudi? 0
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Can I file for divorce from Dubai?
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How can I cancel my visa and POA for financial matters if I have a travel ban for company bounced cheque? 0
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During my tenure, I held Power of Attorney (POA) for all financial matters. However, after a cheque issued by the company bounced, the owner revoked my POA without my knowledge.
The company officially closed last year, and the owner (a lady) has been missing since the case emerged.
No one from the company is responding, and I am currently stuck in Dubai due to a travel ban imposed on me related to this case.
I need clarification on the following points:
How can I cancel my existing visa under this closed company?
Will I be able to obtain a new visa under another company despite the travel ban?
Are there any legal blocks or restrictions affecting my visa or employment options?
What legal steps can I take to resolve this situation?
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76
What are my options after my rental renewal offer and deposit was rejected by the owner? 0
Hello,
I submitted an offer and deposit through the trustee office, but the owner rejected it. What is the next step?
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How can I lift my ex-wife’s travel ban on my son and secure full custody? 0
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My ex-wife has already obtained a travel ban for my 7-year-old son, who has been living with me for more than two years without any support from her.
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عرض الجميعCan I file for mutual divorce from Dubai as an Indian resident and my husband works in Saudi? 0
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Can I file for divorce from Dubai?
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2025/03/21
91
My cousin has multiple penal judgments of fine and jail. How will this be calculated? 0
My cousin is in the central jail of Al Awir since October 2024 till date 20/03/25. She has 6 different penal cases all judgements are done, last one was done yesterday.
In total, she has a fine of about 135000, 1 month in jail, and deportation in 1 case.
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Does a cheque bounce effect my AECB score ? Is there a policy for this? 0
Does a cheque bounce affect my AECB score?
Is there a policy for this?
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89
What are my options after my rental renewal offer and deposit was rejected by the owner? 0
Hello,
I submitted an offer and deposit through the trustee office, but the owner rejected it. What is the next step?
They sent an email notification stating that if not renewed within the contract's end time, 500 AED will be deducted for each additional day of stay.
2025/03/20
63
How can I cancel my visa and POA for financial matters if I have a travel ban for company bounced cheque? 0
I am seeking urgent guidance regarding my current visa status in the UAE. I was previously employed by a company that has now shut down, but my visa is still under that company.
During my tenure, I held Power of Attorney (POA) for all financial matters. However, after a cheque issued by the company bounced, the owner revoked my POA without my knowledge.
The company officially closed last year, and the owner (a lady) has been missing since the case emerged.
No one from the company is responding, and I am currently stuck in Dubai due to a travel ban imposed on me related to this case.
I need clarification on the following points:
How can I cancel my existing visa under this closed company?
Will I be able to obtain a new visa under another company despite the travel ban?
Are there any legal blocks or restrictions affecting my visa or employment options?
What legal steps can I take to resolve this situation?
I would appreciate your guidance on the next steps and any possible solutions.
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