أسئلة وأجوبة
أسئلة وأجوبة
3 متاح 3 • عرض الجميعطلب استرداد الأموال المدفوعة لحجز فندق تم بصورة مضللة
1
س: السيد المحترم،
لقد حجزت غرفة في فندق أرماني عبر أجودا.كوم.
عرضوا غرفة تتسع لعدد 2 بالغين وطفلين 0-11، لكن الفندق لم يسمح باستضافة أطفالي الذين هم 7 & 11 سنة.
أريد استرداد أموالي، يرجى تقديم المشورة.

2018/10/05
3049
Refund of a cancelled holiday tour due to visa delay
1
Q: A holiday tour operator is not refunding me the amount paid because the tour got cancelled due to delayed visa receipt.

2017/10/02
752
كيف يمكنني استرداد المبلغ الذي دفعته لشقة فندقية بسبب الخدمة السيئة؟



1
س: تحياتي،
استأجرت شقة فندقية في أبوظبي بعقد إيجار طويل الأجل (6 أشهر) مع دفع مبلغ إيجار 6 أشهر (23000 درهم إماراتي) مقدمًا.
بعد الاستقرار في الشقة بتاريخ 2022/04/11 وجدت الكثير من الحشرات وبق الفراش في الغرفة. أخطرت الإدارة. ومع ذلك، في كل مرة قيل لي أنه تم إصلاحه.
في وقت لاحق من إحدى الليالي، كانت لدغة بق الفراش لا تطاق واضطررت إلى إخلاء الشقة في منتصف الليل (في 28/04/2022).
أثناء الإخلاء، تم إخباري عبر البريد الإلكتروني أنه سيتم استرداد المبلغ المقدم الذي يخصم منه فترة الإقامة خلال 7 أيام عمل.
الآن اليوم (30/06/2022)، لم يتم استرداد أموالي. لا أحد يرد على مكالماتي وزياراتي، ويقال لي إنهم غير موجودين. المبلغ المتفق عليه لاسترداده بعد الخصم هو 20,070 درهماً إماراتياً.
يرجى اقتراح ما يجب علي فعله لاسترداد المبلغ المدفوع لعدم تقديم الخدمة. لدي إيصال الدفع والبريد الإلكتروني من الإدارة بخصوص استرداد الأموال.
تتوفر أيضًا صور لدغات بق الفراش.
شكرًا لك.
ب.




2022/07/01
690
قوانين وتشريعات
3 متاح 3 • عرض الجميعFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9929
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
2020/11/10
594
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
2007/03/29
212

إجابة أخرى من
58 58 إجابات •
عرض الجميعIs it possible to quit a job before completing six months? 0
Dear Sir/Madam,
I work as a stockbroker at a company, but I want to quit because it is not a good job. I have been working there for over four months.
If I ask to leave, the company demands 5000 AED and insists that I complete six months before they agree to my resignation, otherwise, they will ask for the money.
What should I do?
2023/03/29
132
The landlord wants to increase rent above RERA Index. How to renew my contract? 0
My landlord was asking for an unjustified rent increase of 9K, while the RERA calculator showed 3K. He was threatening to go through the Rent Valuation process, however, he only gave me a notice period of 83 days.
According to Dubai Decree No 43 of 2013 and Law No 33 of 2008, landlords are required to provide a 90-day notice period before making any changes to the rental contract, including increasing the rent amount.
Failure to comply with this notice period entitles the tenant to refuse the rent increase.
As the current contract is coming to an end by the end of next week, I have made several attempts to reach out to my landlord and his real estate agent to reiterate my interest in extending the contract and collecting the rental cheques at the old prices.
Also, I kindly requested that they provide me with the contract as soon as possible. Unfortunately, I have not received any response thus far, and considering that this week is a holiday week, I do not know what to do.
Sincerely,
2023/06/26
482
Terminating an employee during probation: 14 or 30 days' notice? 0
Dear Sir/Madam,
If an employee is still on probation period, can the employer terminate the contract with 14 days' notice even if the employment contract states 30 days' notice?
The company is under MOHRE.
2023/11/24
741
Is the RERA Index Calculator the sole source for determining rent increases? 0
Dear Sir/Madam,
I reside in a Dubai community, and my tenancy renewal is approximately 95 days away.
The landlord is proposing a 15% rent increase, primarily based on rents listed on propertyfinder.ae, claiming that my current rent is 25% below market rates.
However, the RERA Rental Index indicates "no increase in the rental value" as my rent is at the top of the quoted range, prompting me to reject the proposed increase.
The real estate broker he hired at the time of my move-in recently contacted me, serving as an intermediary, mentioning that he would conduct a DLD valuation, likely resulting in a higher value.
However, he is attempting to negotiate first, considering the cost of around 2500 AED.
If we were to dispute, is the RERA Index Calculator the sole authoritative source for determining rent increases?
Additionally, if the DLD valuation is accepted, what is the potential maximum increase?
2023/11/13
283
How to collect judgment from LLC with closed office and expired license? 0
Hello,
I have a commercial execution case for the recovery of payments.
I sent a notification to the local owner (100% ownership of the LLC), but I see that the company has closed its office and its license has expired.
How can the courts get the money ordered in the judgment?
Thank you!
2023/10/12
216

إجابة أخرى من
162 162 إجابات •
عرض الجميعإمكانية المطالبة بالمستحقات العمالية بناءً على الراتب الفعلي وليس المكتوب في العقد 0
السلام عليكم،
أعمل في شركة في العين مند ثلاث سنوات ونصف "منها سنة وعشرة أشهر إقامة تابعة للشركة" وما تبقى كنت أعمل بالإعارة من شركة أخرى. راتبي في عقد العمل 500 درهم ولكن راتبي الفعلي 2500 درهم.
هل يحق لي المطالبة قانونًا على حسب الراتب الفعلي؟
وهل فترة العمل بالإعارة تدخل ضمن أيام المستحقات؟
علمًا بأنني أستلم راتبي بشكل مباشر بإيصال قبض من الشركة، وراتب العقد (500) أستلمه بنكيًا أو عبر فروع الأنصاري.
2023/07/17
226
Mold in apartment due to construction fault: Can I get compensation? 0
Hi everyone,
I rent an apartment. After two days in the apartment, water started leaking from the ceiling.
It turned out to be a fault in the building's construction, which caused condensation in the false ceilings. When the panels were demolished, it was found that they were all full of mold.
The building manager has started work, but the apartment is no longer habitable.
Should the landlord compensate me for the lack of peaceful enjoyment of the property?
2023/07/17
424
New owner in Dubai with no Ejari and previous tenant: What are his rights? 0
Dear Sir/Madam,
I recently purchased a studio flat in Dubai that was previously tenanted under a Tenancy Contract from November 2022 to November 2023.
However, there is no registered Ejari to establish a tenant-landlord relationship in the Dubai Government record.
The previous landlord had given the tenant a year's notice to vacate the flat, which was given six months ago. Now that I have purchased the flat, I have asked the tenant to replace the cheques, but she has refused to cooperate.
Can you please advise me on whether I am obligated to continue the Tenancy Agreement signed by the previous owner, given the absence of an Ejari?
Alternatively, when can I tell her to vacate the flat, or do I have to wait until November 2023?
Secondly, I would like to know if I need to serve the tenant with an eviction notice again to vacate the flat. If so, for how long is the remaining period valid, or do I need to issue a new eviction notice of one year?
I would appreciate your prompt response.
Many thanks!
Kind Regards,
2023/04/11
1720
My company is asking us to work 9 hours this Ramadan. What can we do? 0
My company is asking us to do 9 hrs. duty this Ramadan starting last 8th of April 2023 without overtime pay.
And no one from my colleagues wants to complain as they are scared of what might happen.
Just today, my showroom manager is asking me to extend until 12 pm when I started my duty from 10 am and I am fasting.
What can I do?
2023/04/13
547
Issuing a legal notice for non-payment and false accusations by a client 0
Hello,
We would like to issue and send a notice/legal notice to one of our clients for none payment of dues and false accusations.
How can this be done?
2023/04/15
471

متميز
إجابة أخرى من
3191 3191 إجابات •
عرض الجميعWhat countersuit can be filed against an employer for a false absconding case? 0
Hello,
What countersuit can I file against an employer who filed a false absconding case against an employee?
2025/04/15
41
Is a bounced rent cheque case considered a criminal record for U.S. visa applications? 0
Hello,
My rent cheque was bounced, and my landlord filed a case against me in Sharjah Court. I received a fine of 2,000 AED, which was later reduced to 1,000 AED upon appeal.
Does this case count as a criminal conviction under UAE law, or was it handled as a civil matter?
If I apply for a U.S. visa, will I need to submit court records under the requirement for applicants with past convictions?
2025/04/15
30
What are the penalties for not returning from vacation after several months or a year? 0
Hello,
Good afternoon!
Can somebody tell me what happens if someone went on vacation and didn’t come back in one month?
What penalties will they face if they want to come back after 1 year or after some months and not to the same company?
2025/04/15
29
What to do if the bank filed case on me using security cheques and executed travel ban? 0
The bank filed a case against me using security cheques and executed a travel ban from Dubai Courts.
2025/04/15
19
Will changing the ownership of the company affect my end-of-service benefits accrued for 6 years? 0
My company changed the boss, but the company name is still the same.
Is there any way I can't get all my benefits for 6 years?
2025/04/08
64
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