أسئلة وأجوبة
أسئلة وأجوبة
4 متاح 4 • عرض الجميعطلب استرداد الأموال المدفوعة لحجز فندق تم بصورة مضللة
1
س: السيد المحترم،
لقد حجزت غرفة في فندق أرماني عبر أجودا.كوم.
عرضوا غرفة تتسع لعدد 2 بالغين وطفلين 0-11، لكن الفندق لم يسمح باستضافة أطفالي الذين هم 7 & 11 سنة.
أريد استرداد أموالي، يرجى تقديم المشورة.

2018/10/05
3097
Refund of a cancelled holiday tour due to visa delay
1
Q: A holiday tour operator is not refunding me the amount paid because the tour got cancelled due to delayed visa receipt.

2017/10/02
785
كيف يمكنني استرداد المبلغ الذي دفعته لشقة فندقية بسبب الخدمة السيئة؟



1
س: تحياتي،
استأجرت شقة فندقية في أبوظبي بعقد إيجار طويل الأجل (6 أشهر) مع دفع مبلغ إيجار 6 أشهر (23000 درهم إماراتي) مقدمًا.
بعد الاستقرار في الشقة بتاريخ 2022/04/11 وجدت الكثير من الحشرات وبق الفراش في الغرفة. أخطرت الإدارة. ومع ذلك، في كل مرة قيل لي أنه تم إصلاحه.
في وقت لاحق من إحدى الليالي، كانت لدغة بق الفراش لا تطاق واضطررت إلى إخلاء الشقة في منتصف الليل (في 28/04/2022).
أثناء الإخلاء، تم إخباري عبر البريد الإلكتروني أنه سيتم استرداد المبلغ المقدم الذي يخصم منه فترة الإقامة خلال 7 أيام عمل.
الآن اليوم (30/06/2022)، لم يتم استرداد أموالي. لا أحد يرد على مكالماتي وزياراتي، ويقال لي إنهم غير موجودين. المبلغ المتفق عليه لاسترداده بعد الخصم هو 20,070 درهماً إماراتياً.
يرجى اقتراح ما يجب علي فعله لاسترداد المبلغ المدفوع لعدم تقديم الخدمة. لدي إيصال الدفع والبريد الإلكتروني من الإدارة بخصوص استرداد الأموال.
تتوفر أيضًا صور لدغات بق الفراش.
شكرًا لك.
ب.




2022/07/01
747
How can I refund the amount of online tickets in Dubai for fraudulant misrepresentation?




0
Q: Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account.
I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete.
Is there a way to get it back?
I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.





2025/06/03
28
قوانين وتشريعات
3 متاح 3 • عرض الجميعFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9992
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
2020/11/10
670
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
2007/03/29
252

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عرض الجميعTerminating an employee during probation: 14 or 30 days' notice? 3
Dear Sir/Madam,
If an employee is still on probation period, can the employer terminate the contract with 14 days' notice even if the employment contract states 30 days' notice?
The company is under MOHRE.
2023/11/24
813
Is the RERA Index Calculator the sole source for determining rent increases? 2
Dear Sir/Madam,
I reside in a Dubai community, and my tenancy renewal is approximately 95 days away.
The landlord is proposing a 15% rent increase, primarily based on rents listed on propertyfinder.ae, claiming that my current rent is 25% below market rates.
However, the RERA Rental Index indicates "no increase in the rental value" as my rent is at the top of the quoted range, prompting me to reject the proposed increase.
The real estate broker he hired at the time of my move-in recently contacted me, serving as an intermediary, mentioning that he would conduct a DLD valuation, likely resulting in a higher value.
However, he is attempting to negotiate first, considering the cost of around 2500 AED.
If we were to dispute, is the RERA Index Calculator the sole authoritative source for determining rent increases?
Additionally, if the DLD valuation is accepted, what is the potential maximum increase?
2023/11/13
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How to collect judgment from LLC with closed office and expired license? 3
Hello,
I have a commercial execution case for the recovery of payments.
I sent a notification to the local owner (100% ownership of the LLC), but I see that the company has closed its office and its license has expired.
How can the courts get the money ordered in the judgment?
Thank you!
2023/10/12
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تم رفض تأشيرة العمل لأسباب أمنية: ما العمل؟ 2
سيدي/سيدتي العزيز/ة،
رُفضت تأشيرة عملي. عندما زرت مكتب الهجرة، طلبوا مني الحضور برفقة موظف العلاقات العامة الخاص بشركتي.
فعلت، وأخبرني موظف العلاقات العامة الخاص بي أن تأشيرتي رُفضت لأسباب أمنية. لا أفهم سبب رفض تأشيرة العمل، فليس لديّ أي قضايا في الهند أو الإمارات العربية المتحدة.
أنا جديد في الإمارات العربية المتحدة. هل يمكن لأحد مساعدتي في حل هذه المشكلة؟ ما العمل؟ هل هناك أي حل بديل؟
2023/10/10
771
كيف يمكنني إغلاق شركة تابعة لراكز دون حضور شريكي؟ 0
أنا مساهم بنسبة ٥٠٪ في شركة تابعة لراكز، والمساهم بنسبة ٥٠٪ هو شريكي الذي غادر البلاد ولن يعود. لا أستطيع إدارة الشركة بمفردي.
الشهر القادم يحين موعد تجديد الشركة، ولا أستطيع تحمل تكاليف ذلك. أريد إغلاق الشركة.
يقول موظفو راكز: ارفعوا دعوى قضائية وأحضروا أوراق المحكمة لإغلاق الشركة. أين يمكنني الذهاب، ماذا أفعل، هل يمكنني الحصول على مساعدة؟
أعمل في مشروع صغير في المتجر.
2023/09/27
199

إجابة أخرى من
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عرض الجميعإمكانية المطالبة بالمستحقات العمالية بناءً على الراتب الفعلي وليس المكتوب في العقد 1
السلام عليكم،
أعمل في شركة في العين مند ثلاث سنوات ونصف "منها سنة وعشرة أشهر إقامة تابعة للشركة" وما تبقى كنت أعمل بالإعارة من شركة أخرى. راتبي في عقد العمل 500 درهم ولكن راتبي الفعلي 2500 درهم.
هل يحق لي المطالبة قانونًا على حسب الراتب الفعلي؟
وهل فترة العمل بالإعارة تدخل ضمن أيام المستحقات؟
علمًا بأنني أستلم راتبي بشكل مباشر بإيصال قبض من الشركة، وراتب العقد (500) أستلمه بنكيًا أو عبر فروع الأنصاري.
2023/07/17
249
Mold in apartment due to construction fault: Can I get compensation? 1
Hi everyone,
I rent an apartment. After two days in the apartment, water started leaking from the ceiling.
It turned out to be a fault in the building's construction, which caused condensation in the false ceilings. When the panels were demolished, it was found that they were all full of mold.
The building manager has started work, but the apartment is no longer habitable.
Should the landlord compensate me for the lack of peaceful enjoyment of the property?
2023/07/17
463
My company is asking us to work 9 hours this Ramadan. What can we do? 7
My company is asking us to do 9 hrs. duty this Ramadan starting last 8th of April 2023 without overtime pay.
And no one from my colleagues wants to complain as they are scared of what might happen.
Just today, my showroom manager is asking me to extend until 12 pm when I started my duty from 10 am and I am fasting.
What can I do?
2023/04/13
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Can I give birth legally in Dubai if I am unmarried to the father? 2
Dear Sir/Madam,
Can I give birth legally in Dubai if I am unmarried to the father?
2023/04/14
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Unfairly fired with demands to repay housing allowance: Is it legal? 1
Dear Sir/Madam,
My employer (Federal) signed a 3-year contract with me. They have now given me 3 months' notice, ending my contract in May rather than August, saying that my contract was not renewed.
There was no reason given for my non-renewal. My evaluations have been consistently excellent. Further, they are now demanding 3 months of housing allowance be repaid. Is this legal?
2023/04/14
177

متميز
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عرض الجميعIs it legally acceptable to give birth in the UAE if the mother is single? 0
Hello,
Is it okay to give birth in the UAE if the mother is single and the father is married?
Will there be any problem with that, as long as the parents declare that they are the biological parents to obtain the child's birth certificate?
2025/06/03
55
How long does it take for a bounced cheque case to be closed after a settlement? 0
Hello,
I had a cheque bounce case filed against me in Dubai, but I’ve now settled it with the complainant. The case has been with the Public Prosecution, and I’ve already submitted the notarized settlement documents.
It’s been 5 days since submission, and when I checked with the legal team, they couldn’t give me a clear timeline on how long it might take for the case to be withdrawn and for me to receive clearance.
Does anyone here have experience with this process? How long did it take for your case to be closed after submitting the notarized withdrawal request? Should I expect it to be done in a few days, or could it take longer?
Thanks in advance!
2025/06/04
86
Can I travel and return to the UAE during an ongoing labor case against my employer? 0
Hello,
I have filed a case against my employer, and the session is still ongoing in the Dubai court.
Can I travel outside the UAE and then come back?
2025/06/02
47
I purchased a tour voucher from a holiday agency in Dubai and could not use due to a visa issue. Can I still claim it? 0
I purchased a tour voucher from a holiday agency in Dubai in 2023 worth AED 4239.00, but was not able to use it due to a visa problem.
I have constant email and communication through phone with them, and they informed me back then that my voucher will be available and has no expiration date that I can use anytime I want.
Now I wanted to use it, so I called them last Saturday, 31st May 2025, and they told me it has already expired due to the new policy.
Can I still claim and ask for my money back?
2025/06/02
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Cargo from Dubai to India arrived late and damaged. What should I do? 0
Hello,
I had sent a cargo from Dubai to India. I received the cargo late and with 35% damage. My TV, for which I had paid AED 1500 separately as cargo fees, was received after nearly 2 months in a completely damaged condition.
The cooking range was received after nearly 6 months and had superficial damage. They are not replying to my emails but are only responding through WhatsApp.
Could anyone please guide me?
2025/06/02
28
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