Cargo from Dubai to India arrived late and damaged. What should I do?

Good afternoon,

Thank you for sharing the details of your cargo shipment issues!

Under UAE law, you have strong rights to seek compensation for delayed and damaged goods, as cargo companies are obligated to deliver your items on time and in good condition.

Given the significant delays and damage to your TV and cooking range, and the lack of proper responses from the cargo company, you should start by documenting all evidence and sending them a formal written complaint demanding compensation.

If they continue to be unresponsive, you may escalate the matter by filing a complaint with Dubai’s Consumer Protection Department or pursuing legal action through the small claims court for breach of contract and damages.

I would recommend a detailed consultation to review your contract and communications, and to guide you on the best course of action tailored to your case.

Please let me know if you would like to schedule a meeting to discuss this further.

Best regards,

Dear Client,

Thank you for reaching out and sharing the details of your experience with the delayed and damaged cargo shipment from Dubai to India.

I understand how frustrating this situation must be, especially given the lack of proper response from the cargo company.

Under UAE law, cargo companies are generally responsible for the safe and timely delivery of goods, and you are entitled to seek compensation for damages, delays, and loss, particularly when you have paid separate fees for specific items like your TV.

It is important to gather all relevant documentation, including your shipping receipts, payment records, photos of the damaged goods, and any correspondence with the company.

How I Can Assist:

- Reviewing your case and the supporting documents,

- Drafting a formal legal complaint to the cargo company,

- Advising you on the best course of action to recover your losses, and

- Representing you in negotiations or, if necessary, in legal proceedings to claim compensation.

If you would like to proceed or require further guidance, please feel free to contact me to arrange a consultation. I am committed to helping you achieve a fair resolution.

Best regards,

From what you’ve described, delayed delivery, significant damage to your items (especially the TV for which you paid extra), and poor communication from the cargo company, it’s clear that your rights as a consumer may have been violated.

Here’s how we can help:

1. We can send a formal legal notice to the cargo company in Dubai, demanding a clear explanation and proper compensation for the damages and delay.

2. We will document and organize all your evidence (receipts, photos, WhatsApp chats, etc.) to build a strong case.

3. If they don’t respond properly, we can move forward with legal action to recover your losses.

Please let us know if you’d like us to start with the legal notice or schedule a consultation.

Best regards,

Dear Inquirer,

Thank you for reaching out!

Based on your description, you may have a valid claim against the cargo company for negligence and breach of contract, especially if you have proof of payment, shipping documents, and evidence of damage.

If the company is not responding formally and is avoiding written communication, this may further strengthen your legal position.

We recommend booking a consultation with Future Vision for Advocacy and Legal Consultancy to assess your case and explore possible legal actions, including compensation claims or filing a complaint with the relevant UAE authorities. You may also authorize us to represent you in pursuing your rights.

We are here to support you.

Best regards,

Hello,

You have a valid complaint against the cargo company in Dubai for delayed delivery and significant damage to your goods, particularly the TV for which you paid AED 1,500 separately.

Under UAE consumer protection and shipping laws, cargo companies are legally obligated to ensure the safe and timely delivery of items, and they can be held liable for loss or damage caused by negligence or mishandling.

The fact that your cargo was delayed, some items by nearly two months and others by six months, and that 35% of the items were damaged, including your TV and cooking range, gives you grounds to file a formal complaint.

File a formal complaint with the Dubai Consumer Protection Department under the Dubai Economy and Tourism (DED) or through the Dubai Customs complaint portal if the issue involves shipping misconduct.

You can also file a civil claim at the Small Claims Tribunal if the company continues to ignore your demands or refuses compensation.

Thank you for your message, and I’m sorry to hear about the unfortunate experience with your cargo shipment.

Based on the details you've shared, you may have a valid claim against the cargo company under the UAE Commercial Transactions Law and consumer protection regulations.

Delayed delivery and damage to goods, especially when separate charges were paid, could entitle you to compensation, provided we can establish the contractual terms and evidence of loss.

To proceed, we would need to review:

- The shipping receipt or consignment note,

- Any insurance documents,

- Photographs/videos of the damage,

- WhatsApp/email communications, and

- Payment proof for the cargo fees.

Once I examine these, I can formally pursue a legal notice and, if necessary, initiate court action to recover the value of the damaged goods and compensation for the delay.

Please feel free to reach out to me directly via WhatsApp or phone at [------------] to discuss this further and appoint me to act on your behalf.

Best regards,

Suhail Rana

Advocate & Legal Consultant