أسئلة وأجوبة
أسئلة وأجوبة
8 متاح 8 • عرض الجميعConsumer protection and the concept of "cooling period"
1
Q: Is there a law regarding a "cooling period" on an item purchased?
We had a problem with a company distributing vacuum cleaners in Sharjah, we have returned the item to them as we felt like being pressured to buy without giving us time to think before buying, and their contract states that I have to pay 4,000 Dirhams as a cancellation if I return the item within 3 days.
Is it legal? Where is the 3 day cooling period?

2017/05/17
1726
زيادة سعر الأصناف الغذائية في المطعم على المنصات التابعة للغير



2
س: كمطعم، لدينا نفس سعر الأصناف الغذائية في قائمة الطعام، وقائمة التوصيل، وموقعنا الإلكتروني، وجميع منصات الوسائط الاجتماعية الأخرى مثل جوجل وتطبيق الفيس بوك وما إلى ذلك، وأينما نبيع بشكل مباشر.
ولكن عندما نبيع من خلال منصات تابعة للغير، فإنهم يتقاضون عمولة بحد أدنى 25٪ إلى 30٪، وهذا يؤدي إلى زيادة الخسائر. نريد الحفاظ على أسعارنا أعلى بنسبة 20٪ على منصات الغير لتغطية الفرق.
يدعي مندوبو المبيعات من هذه المنصات الخارجية أن حكومة دولة الإمارات العربية المتحدة لا تسمح بذلك بموجب قانون حماية المستهلك؛ القانون الاتحادي رقم (24) لسنة 2006 في شأن حماية المستهلك.
ومع ذلك، قرأت القانون بنفسي ولم يُذكر في أي جزء أنه لا يحق للمطعم أن يكون له سعر مختلف على موقعه الإلكتروني / قائمة الطعام على المنصات التابعة للغير.
يوجد لدى الكثير من المطاعم الأخرى أسعار مختلفة على الموقع الإلكتروني الخاص بها وسعر أعلى على المنصات التابعة للغير.
هل يمكنك أن تعطينا المشورة القانونية إذا كان بإمكاننا عرض سعر أعلى بنسبة 20٪ على منصات الإنترنت التابعة للغير؟
شكرًا.




2020/03/02
727
العواقب المترتبة على إعادة سلعة ما بعد استلامها
1
س: مرحبًا سيدتي،
جاء أحد وكلاء المبيعات مؤخرًا إلى منزلنا (حوالي الساعة 8 مساءً) لتجربة مكنسة كهربائية باهظة الثمن. بعد العرض التوضيحي، قررت أنا وزوجتي شراء واحدة حيث أنه عرض نظام سداد بالتقسيط لمدة 12 شهرًا.
في اليوم التالي، تواصلنا مع الوكيل وأخبرناه أننا لن نواصل عملية الشراء ولكنه أخبرنا أننا سنذهب إلى السجن وفقًا للقانون وأنه لا توجد طريقة لإعادة السلعة حيث أن عقد البيع يتضمن بند ينص على أن العميل لا يمكنه إرجاع المنتج بمجرد استلامه.
حتى الآن، لم ندفع لهم أي شيء لأنهم طلبوا منا في بداية الأمر الدفع بنظام الشيكات. ولكنهم بعد ذلك طلبوا منا الدفع نقدًا في الشهر الأول.

2021/04/14
382
كيف يمكننا مقاضاة شركة التجارة الإلكترونية لبيعها سلع معطوبة؟
2
س: مرحبًا
كيف يمكننا مقاضاة شركة تجارة إلكترونية لتوفيرها عناصر لا تعمل كان من المفترض أن يتم تركيبها، ولكن لم يتم ذلك؟
يستمرون في الحديث لساعات، لكن لم يتم فعل أي شيء. العنصر خطير ويمكن أن يؤدي إلى عواقب مميتة كما يقول الفنيون.
لقد رفعت قضية في حقوق المستهلك في دبي، ولكن أعتقد أنه لن يتم فعل أي شيء. ربما المحكمة هي الحل الوحيد؟

2022/07/28
263
Fake products from Dubai seller: Can reporting them lead to legal trouble?




2
Q: Dear Sir/Madam,
In December, I purchased an item from a website based in Dubai that claimed to sell authentic products. However, upon receiving the item, I noticed that the packaging was strange and the material felt stiff.
Upon investigation, I discovered that the item was actually fake. I contacted the website, but they refused to provide a refund and that I can report them to the authorities if I wished to do so.
Later on, I decided to purchase two more items from the same brand, but this time through the official website. I sent them pictures and additional comparisons to the first website, seeking clarification and a refund.
However, they ignored my queries and insisted that their products were authentic. They even warned me against reporting them to the consumer department, claiming that I could potentially lose a lot of money due to damaging their e-commerce website's reputation.
I am wondering if I could face legal action or intimidation if I report that the item is fraudulent.
It's worth noting that I possess an email from the official brand confirming that the item in question is not authentic.





2023/03/23
356
Is the GSO Standardization mandatory in the UAE?



1
Q: Dear Sir/Madam,
Is the GSO Standardization mandatory in UAE/Dubai?




2023/10/12
217
Paid for an item I never received—refund ignored for 2 months. What can I do now?




1
Q: Dear Lawyers,
I purchased an item online, the money was taken, and I was then informed they did not have the product. I requested a refund, but it has been 2 months now, and I have called them every day.
They have not returned the money and are ignoring my calls. The amount was 2,500 AED. What should my next step be?





2024/09/04
108
I finished all execution steps. How to prevent the employer from lifting travel ban until paying my dues?



0
Q: My labor implementation case is currently in progress.
Despite taking several steps, such as inquiring about the bank account and blocking the traffic file, my employer has not responded and disregarded the court's decision. As a result, I requested a travel ban, and the court accepted my request.
Now, the employer is actively working to lift the travel ban. He has submitted six requests to the court for its cancellation, arguing that he is a local, the company is an LLC, and he comes from a reputed family.
He also stated that the highest court had declared the travel ban to be a violation of human rights and that the non-payment was due to the company’s financial losses, not the manager’s fault. However, the court rejected his request.
The employer has now filed a grievance with the Execution Circuit for the Court Head.
Could you advise me if there is anything I need to do?
Should I just patiently wait to see how the court proceeds with the case against the company manager?




2024/12/19
80
المدونة القانونية
1 متاح 1 • عرض الجميعUAE Launches World’s First E-Commerce VAT Refund System for Tourists 2
Before shipping their online purchases, UAE Tourists can now apply easily for VAT refunds through e-commerce platforms that are registered with the Federal Tax Authority (FTA). To confirm their eligibility at the time of purchase, they can simply provide the specifics of their travel documents and pertinent personal information.
2024/12/19
186
قوانين وتشريعات
3 متاح 3 • عرض الجميعFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9964
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
2020/11/10
616
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
2007/03/29
224

إجابة أخرى من
لا توجد إجابات
عرض الجميعTerminating an employee after sick leave and claiming compensation 2
Hello,
My employer fired me under Article 44 for not showing up for work for 7 days in a row. But that’s not the case at all. I was sick and the management was aware and they let me go.
I went to another country to get treatment because it’s expensive in Dubai. My employer did not pay me my salary for the month I worked and fired me.
I have official sick leave from another country and there is correspondence where my employer sent me to another country for treatment.
The problem is that the employer says that he will take compensation for the training that was specified in the contract, but I did not undergo training at all; I immediately started work from the first day of work and there was no training.
Does my employer have the right to charge me such a fee and not pay my salary?
2024/02/29
486
How to make the seller hand over the tenant's security deposit to the buyer upon completing a sale? 1
Should the seller in Dubai hand over their tenant's security deposit to the buyer upon completing a sale?
Who is responsible for managing this process?
At the time of the exchange, the broker said he would follow up with the seller and collect the deposit.
He hasn’t, and the seller has not handed over the deposit.
2024/02/08
446
How to deal with in-laws provoking and recording reactions? 1
Dear Sir/Madam,
My husband's family constantly provokes me and then records my every exaggerated reaction.
Now I'm worried that they might use those things against me.
2024/02/08
270
How to cancel the MoU to buy an apartment with the broker if the bank did not approve the loan? 2
Hi,
I have a situation where I signed an MoU and gave my security deposit to the seller's agent. However later, the bank valuation of the property is lower than the selling price.
On my MoU, it has a clause that “the buyer has a right to cancel/negotiate if the bank valuation is not the same as MoU.” I tried to negotiate, however, we didn't agree on the price so I asked to cancel.
Now the agent is threatening me that they will not cancel the MoU and that will deposit my cheque. Later I also came to know that the person I am dealing with is not the same person whose name is mentioned as a broker in the MoU.
The agent I am dealing with is constantly messaging me with threats. I decided not to speak to him and instead, I wrote an email to the broker whose name is mentioned on the MoU but received no response.
I am on a very tight timeline as I need to vacate my apartment in 3 weeks, I found another unit but I don't know if I can pursue this while the initial MoU still not canceled.
Please, I need advice.
2024/02/08
662
Employer asking for visa reimbursement after resignation: do I need to pay? 3
Hello Sir/Madam,
I have already finished my first year with my company and resigned.
My employer is asking me to reimburse the cost of my visa because I did not finish my two-year contract.
Do I need to pay? The cost is 7,000 AED.
2023/10/20
835
احصل على عروض أسعار من محامين
ابحث عن المحامي المناسب لاحتياجاتك القانونية.
أرسل طلبك واحصل على عدة
عروض تنافسية من
محامين مؤهلين.
أسئلة شائعة
عرض الجميع هل تبحث عن شيء آخر؟
اطلب استشارة من محامٍ