Q: Hi, I have a dispute with one immigration consultancy firm in Dubai. I have signed an agreement with them for seeking their services two years ago. However, later I came to know that they have not provided complete information for qualification on the first instance due to which my case does not qualify at all for Canadian immigration. Now, I am asking for cancellation of the agreement, which they refuse claiming it was my mistake. Kindly advise regarding the right forum and the way to proceed legally with my case. Regards, Mudassar Farooq

س: لقد قدمت مستندات الهجرة الخاصة بي إلى شركة استشارية في إمارة دبي بموجب خطة لتأسيس الأعمال التجارية في كندا. لقد تعهدوا بأن الإجراءات الخاصة بالمرحلة الثانية ستستغرق شهرين ولكن منذ ذلك الحين مرت ستة أشهر، ولم يتم الانتهاء منها حتى الآن. لقد استمروا في تقديم وعود كاذبة ولا يسمحوا لنا بسحب ملف حالتنا. لقد طلبت عدة مرات التواصل مع الإدارة العليا لحل مشكلتي ولكن دون تعاون من جانبهم. هذا الأمر مكلف للغاية لأن الخطة باهظة الثمن. لقد دفعنا حتى الآن 43,650 درهم. أحتاج إلى معرفة ما إذا كان بإمكاني من الناحية القانونية المطالبة باسترداد كافة أموالي عن طريق رفع قضية احتيال ضدهم بسبب تصرفهم الإجرامي؟ كيف يمكنني إجبارهم على الوفاء بالتزاماتهم دون أن أتحمل أي خسارة؟ يرجى تقديم المشورة لي بشأن الوسائل الممكنة. في انتظار ردك.

س: مرحبًا، نحن شركة خدمات بترولية مسجلة خارج دولة الإمارات. إننا نتعامل مع شركة مقرها الإمارات ولكنهم يستمرون في تأجيل موعد شحن طلبنا. ونتيجةً لذلك، ندفع غرامات على أساس يومي بسبب التأخير وفقًا لعقدنا مع عملائنا. هل يمكننا رفع قضية ضد شركة مقرها دولة الإمارات؟ هل هناك جهة حكومية تعمل على تسوية النزاعات التجارية بين الشركات المحلية والدولية قبل اللجوء إلى التقاضي؟

Q: Hi, I got an approved contractor in my villa for bathroom and kitchen work but he really failed to bring what he promised. The finishing is really really bad. Parts of the ceiling are falling down every few days. The kitchen is in a very bad shape, they used silicon to attach tiles instead of glue. Some doors fell off after a few times using, and some doors can’t even be opened because another door is blocking their way. The toilets are a total mess, some tiles are broken, the door frame got destroyed with the work so they took some glue and painted above, the bathroom tub is not fixed and can be moved. They closed one part of the walls with a tile without removing the window, they installed a fake wall in front but forgot to close the window, so the window is open from the outside but can’t be closed because of the new wall. These, are just a few, really few things. In the contract we agreed that he would finish the work by the 19th of December, any delay causes an AED 1000 fine a day.

Q: Dear Respected Adviser, We are a software development company in Dubai. Today we got a legal notice from a client for not delivering his project at the time mentioned in the project agreement. Although we have followed everything as per the agreement and he made payment after finding everything worked fine in the Demo presentation meeting. What should be our approach to this issue? I am expecting some advice who have experience in dealing with legal cases like Software Development, Mobile app development, or any other development service.

Q: Dear. I gave a brand and expensive watch to an agent for service. Only 'normal service' at the beginning of 2024. They gave me an estimate and completion time and on this basis, I agreed. Later, they changed the price for service and time for completion many times without my agreement, I told them this was not acceptable because I already agreed and given my watch. Until now, my watch is not done and they have not replied to me with an update or anything. I have already reported this to consumer protection in Dubai. They already spoke to them but no use and told me I could try legal action if I wanted. I am confused and cannot believe a famous shop can do this with a business license and take valuables like this. Kindly give me an idea of what I can do. I have all communications in email and sms. Thank you.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.