أسئلة وأجوبة
أسئلة وأجوبة
5 متاح 5 • عرض الجميعRefund for the purchased 10-year travel plan
1
Q: Dear Sir/ Maam,
The issue is that we purchased a10-year travel plan worth 34000 AED with an agency and became a platinum member. However, up until now we have not received our loyalty kit (our log-in to the system) in order for us to use the product and services. According to the contract signed 19th of May, this should be given withing 2 weeks.
We were very unsatisfied with their services and since they haven't given any product or we haven't used any of it yet, we opt to have the amount refunded and waived off the 2 nights stay in Bangkok which was given regardless of we join or not. However, in their contract that we signed, it is non-refundable.
Could they really do this? Or is there still any way that we can have that 34k refunded?

2017/06/27
434
Getting a refund from an immigration consultant
25
Q: I had signed up with an immigration consultant for immigration to Canada. According to the contract I would be refunded the full amount if my application did not get through in a year.
I had asked for a refund and they have only approved 2560/- out of around Dhs 9500/-.
I need help to resolve this issue. Thanks.

2017/10/24
5612
Refund from seller for delay in delivering a paid order

0
Q: I entered an agreement to purchase a machine and made a 50% down payment 90 days earlier with a company in Sharjah. The agreement was to have the machine delivered within 45 days.
The company has been stalling and being vague with no clear official communication on when it will actually deliver the machine, in spite of me constantly following up.
When they do reply and give an expected date, that lapses with no communication from them and I have to once again keep following up. This is now affecting my business operations.
What are my options to cancel this order and get a refund on my advance who should I raise a complaint with?


2018/04/30
937
رفع دعوى على شركة للإخلال بموجباتها التعاقدية
0
س: السلام عليكم ورحمة الله وبركاته
السادة الكرام
بخبركم سالفة استوت مع شركة تقنية متخصصة في تصميم المواقع و التطبيقات.
تعاقدنا وياهم على اساس يسوون لنا تطبيق ذكي لفكرة تجارية. ووقعنا العقد واشترطوا دفع مقدم، واعطيناهم. العقد تم من شهر 4 - 2017 بس للحين ما سووا شي ولا شفنا شيء. كل مرة يماطلون و يتهربون لين اختفوا و كنسلوا تلفوناتهم.
المعطيات اللي عندي ان الشركة مسجلة في منطقة حرة باحدى الامارات (مادري اذا مسموح احط اسم الامارة). تواصلت مع خدمة عملاء المنطقة الحرة، قالوا لي نعتذر ما نقدر نوفر لك المعلومات لأنك طرف ثالث!
طيب انا مستهلك و متضرر منهم، كيف اخذ حقي؟
حاليا قدمت دعوى مدنية بس قسم التدقيق في المحكمة الرئيسية طلب مني اعطاء عنوان كامل للشركة، وهالمعلومات ما اقدر احصلها عن طريق المنطقة الحرة اللي الشركة مسجلة عندهم لأنهم يرفضون التعاون. بالتالي الدعوى معلقة لحين اكمال النواقص.
علما ان المبلغ مب بسيط وهالشيء أثر نفسيا علينا.
شو الحل؟ طالبين مشورتكم.

2018/04/17
461
المطالبة باسترداد الدفعة المقدمة لمشروع في حالة تخلف المورد عن التصنيع
1
س: لقد طلبنا من مورد في إمارة أبو ظبي تولي العمل في أحد مشاريعنا، وأصدرنا له بعض المعدات مجانًا وأعطيناه دفعة مقدمة تبلغ قيمتها 50 ألف دولار أمريكي.
إنهم يتخلفون عن تنفيذ مشروعنا. لم يبدأوا حتى العمل على تصنيع قطعة هامة من المعدات. لقد تلقينا العديد من الوعود، وقمنا بزيارة مصنعهم ولكن لم يتم اتخاذ أي إجراء لبدء العمل.
في الواقع، لقد تم إغلاق ورشة العمل الخاصة بهم. هل يمكننا المطالبة باسترداد المبلغ المدفوع الذي تبلغ قيمته 50 ألف دولار أمريكي واستعادة المعدات التي أصدرناها لهم مجانًا؟
لم يتم المساس بالمعدات الصادرة مجانًا.
شكرًا لك.

2020/09/15
289
قوانين وتشريعات
4 متاح 4 • عرض الجميعFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9963
Federal Law No. (18) of 1993 Issuing the Commercial Transactions Law 19
This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.
1993/09/07
33062
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
2020/11/10
613
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
2007/03/29
223

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My employer fired me under Article 44 for not showing up for work for 7 days in a row. But that’s not the case at all. I was sick and the management was aware and they let me go.
I went to another country to get treatment because it’s expensive in Dubai. My employer did not pay me my salary for the month I worked and fired me.
I have official sick leave from another country and there is correspondence where my employer sent me to another country for treatment.
The problem is that the employer says that he will take compensation for the training that was specified in the contract, but I did not undergo training at all; I immediately started work from the first day of work and there was no training.
Does my employer have the right to charge me such a fee and not pay my salary?
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Who is responsible for managing this process?
At the time of the exchange, the broker said he would follow up with the seller and collect the deposit.
He hasn’t, and the seller has not handed over the deposit.
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How to deal with in-laws provoking and recording reactions? 1
Dear Sir/Madam,
My husband's family constantly provokes me and then records my every exaggerated reaction.
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How to cancel the MoU to buy an apartment with the broker if the bank did not approve the loan? 2
Hi,
I have a situation where I signed an MoU and gave my security deposit to the seller's agent. However later, the bank valuation of the property is lower than the selling price.
On my MoU, it has a clause that “the buyer has a right to cancel/negotiate if the bank valuation is not the same as MoU.” I tried to negotiate, however, we didn't agree on the price so I asked to cancel.
Now the agent is threatening me that they will not cancel the MoU and that will deposit my cheque. Later I also came to know that the person I am dealing with is not the same person whose name is mentioned as a broker in the MoU.
The agent I am dealing with is constantly messaging me with threats. I decided not to speak to him and instead, I wrote an email to the broker whose name is mentioned on the MoU but received no response.
I am on a very tight timeline as I need to vacate my apartment in 3 weeks, I found another unit but I don't know if I can pursue this while the initial MoU still not canceled.
Please, I need advice.
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Employer asking for visa reimbursement after resignation: do I need to pay? 3
Hello Sir/Madam,
I have already finished my first year with my company and resigned.
My employer is asking me to reimburse the cost of my visa because I did not finish my two-year contract.
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