أسئلة وأجوبة
Refund from seller for delay in delivering a paid order
I entered an agreement to purchase a machine and made a 50% down payment 90 days earlier with a company in Sharjah. The agreement was to have the machine delivered within 45 days.
The company has been stalling and being vague with no clear official communication on when it will actually deliver the machine, in spite of me constantly following up.
When they do reply and give an expected date, that lapses with no communication from them and I have to once again keep following up. This is now affecting my business operations.
What are my options to cancel this order and get a refund on my advance who should I raise a complaint with?
Dear Sir,
I hope you are doing fine.
Further to your query, please be informed that before giving you any sort of advice, we need to review the agreement along with the communications you had with the company in Sharjah.
Only after our review, we can provide you with any proper consultation on getting the refund.
You can send all the above required at info@awsuwaidi-advocates.com or you can call us at 045547635 for any more clarification.
Regards,
Aws M. Younis
Dear Questioner,
Please note that in most cases, you will have the ability to file a commercial complaint against your supplier - the Sharjah Company - to recover the paid funds, your expenses and your losses that occurred based on their inability to perform their agreed duties.
However, before providing you with a solid advice we will need to have a look at the agreement, email correspondences, purchase order and whatever relevant documents that show us the proof of such transaction to advise you accordingly with the next steps you should take.
We would recommend you to book a session with a litigation expert to review this case and inform you about the expected - estimate - to the expenses involved.
let me know if you would like to arrange such a meeting.
Best regards,
Ahmed Elnaggar
