Q: Hi! If I got an awful service in a beauty salon in Dubai. Do I have right to write my feedback about this salon on their Facebook page, Google page or anywhere on social media? If not, then what is the legal way against such bad services and how to warn my friends to avoid this place?

Q: I was asked to help a friend find some representation, in an application of legal notice, against a beauty center in Dubai. XYZ attended a facial appointment mid-Sep 22 whereby she suffered quite nasty chemical burns across her face as she undertook professional treatment. Apologies were given at the time and XYZ was led to believe that this skin reaction/scarring was quite normal but, symptoms would elapse over a month or so. 9 weeks later and the burns are still present, considerably so, and much to her horror and disbelief. She is obviously very upset. I wonder if anyone in this forum has experience in such matters to help/advise her on the process to take court/legal action against the salon. This salon is clearly not following the correct procedure, and without further treatment to remove her scars, she now carries this for life. I look forward to a few notes (perhaps on past experience) and the pricing structure of your fees, please.

Q: Hello. I went to a very well-known and professional salon (or so I thought) for a normal hair dye. The guy who did my hair left the dye on my hair for over an hour when it was supposed to be on for a maximum of 30 minutes. He wasn’t paying attention to me walking around the store talking to everyone and also doing another customer's extensions. Now my hair is potentially damaged, my skull burns, and is flaky (meaning the dye wasn’t ammonia-free which is extremely unprofessional for such an expensive salon). I didn’t even get the outcome that I wanted and the dye color doesn’t even show. I talked to him about it but he shut it down so fast and gaslit me the whole time and made me feel like I was the wrong one and I was ‘complaining about something so light’. Please let me know what I can do legally about this. Thank you.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.

The provisions of this Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law, known as the "New UAE Penal Code", governs criminal actions in the United Arab Emirates. The New Penal Code repeals the previous UAE Penal Code (Federal Law No. (3) of 1987 Promulgating the Penal Code).