Questions & Answers
Questions & Answers
3 available 3 • View allSafe way to complain about a beauty salon service on social media
1
Q: Hi!
If I got an awful service in a beauty salon in Dubai. Do I have right to write my feedback about this salon on their Facebook page, Google page or anywhere on social media?
If not, then what is the legal way against such bad services and how to warn my friends to avoid this place?

Oct 11, 2017
3274
What legal action can you take against a beauty center for bad face treatment?
2
Q: I was asked to help a friend find some representation, in an application of legal notice, against a beauty center in Dubai.
XYZ attended a facial appointment mid-Sep 22 whereby she suffered quite nasty chemical burns across her face as she undertook professional treatment.
Apologies were given at the time and XYZ was led to believe that this skin reaction/scarring was quite normal but, symptoms would elapse over a month or so.
9 weeks later and the burns are still present, considerably so, and much to her horror and disbelief. She is obviously very upset.
I wonder if anyone in this forum has experience in such matters to help/advise her on the process to take court/legal action against the salon.
This salon is clearly not following the correct procedure, and without further treatment to remove her scars, she now carries this for life.
I look forward to a few notes (perhaps on past experience) and the pricing structure of your fees, please.

Dec 7, 2022
529
My hair was damaged by a very known and professional salon. Can I seek refund and compensation?




0
Q: Hello.
I went to a very well-known and professional salon (or so I thought) for a normal hair dye. The guy who did my hair left the dye on my hair for over an hour when it was supposed to be on for a maximum of 30 minutes.
He wasn’t paying attention to me walking around the store talking to everyone and also doing another customer's extensions.
Now my hair is potentially damaged, my skull burns, and is flaky (meaning the dye wasn’t ammonia-free which is extremely unprofessional for such an expensive salon).
I didn’t even get the outcome that I wanted and the dye color doesn’t even show. I talked to him about it but he shut it down so fast and gaslit me the whole time and made me feel like I was the wrong one and I was ‘complaining about something so light’.
Please let me know what I can do legally about this.
Thank you.





+1
Jan 31, 2025
87
Laws & Regulations
3 available 3 • View allFederal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
687
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
261
Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law 0
The provisions of this Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law, known as the "New UAE Penal Code", governs criminal actions in the United Arab Emirates. The New Penal Code repeals the previous UAE Penal Code (Federal Law No. (3) of 1987 Promulgating the Penal Code).
Sep 20, 2021
595

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Can U.S. debts lead to a UAE visa denial? 0
Hello,
I live in the United States, and I have to travel to the UAE for work.
My visa was revoked, and I was told it was due to outstanding debts here in the US.
Is it true that my debts in the US can cause my visa to be denied?
Jul 4, 2025
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How can I lift the arrest warrant in an execution case if I have a criminal case hearing about the same cheque? 0
How can I lift the arrest warrant in an execution case if I have a criminal case hearing about the same cheque, which is in execution?
Jul 3, 2025
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When can I expect the court of execution to pay my labor dues after winning the case for training cost? 0
I recently won my case at MOHRE regarding the AED 6,000 training cost, which the company was not entitled to.
I have now filed an execution request at Al Adheed on July 4, 2025, to claim my pending salary and visa cancellation, which were not provided within the legal 14-day period.
As I do not have an Emirates ID yet, the report was submitted using my passport. I was informed I would receive a court fee payment link if the process pushes through.
May I kindly ask:
Will the execution proceed using my passport?
How long does this process usually take?
What should I expect next?
Thank you for your assistance.
Jul 2, 2025
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Can we file a criminal case and civil case if our customer paid in cheques and cheated us? 0
I want to take advice from a law firm for debt collection.
A customer of ours has misguided us and cheated us by giving us cheques and now not paying.
I would like to know if a criminal case can be filed apart from a civil case.
Jul 2, 2025
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Facing mental and financial harassment from my husband. What can I do? 0
Hello,
My husband is mentally harassing me for my salary. He wants my full salary and savings. He knows I am an epilepsy patient, so proper sleep is very important for me.
Still, he fights with me all night. He just wants my salary. Last year, I left him and went back to India, but after a few months, he came to me and assured me he wouldn't misbehave with me.
But now he has again started fighting with me all the time for my salary. According to him, my salary is his asset because after marriage, I came to Dubai.
Please help me and suggest.
Jul 3, 2025
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