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What can you do if the bank filed a case against despite paying the loan by insurance after losing job?

Hello Sir,

My friend had a large personal loan and paid installments for 1.5 years before losing his job.

A criminal case was filed in 2019, but he was cleared with a fine as the judge accepted that job loss insurance covered the loan. Funds were credited (shown in the statement & SMS), and customer service confirmed twice that the loan was cleared.

He also paid AED 10K+ interest for the insurance. A year later, a cheque case was filed by a debt company and bank—he won with the same documents. Now, in Jan 2025, the bank filed a commercial case.

The court appointed an expert, but the expert ignored his evidence. he showed that a key page of the contract (stating job loss insurance) was missing from the bank’s submission.

The bank told the expert the credited amount was a “loan write-off,” but gave no proof. The expert never investigated his findings.

I need advice on whether this verdict can be appealed and whether it’s worth pursuing further. My friend is in India now

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Doctor Ahmed Almemari Advocates Legal Consultants
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1 Jul 2025, 05:00

Hello dear questioner,

It is clear that your friend’s position is strong, and he has proof and evidence of that.

You have the right to appeal to close the case once and for all if you want, but the appeal must be within the legal deadlines stipulated by law, and we can help you with the matter.

For further discussion, please share your WhatsApp number.

1 Jul 2025, 05:06

Shukran, the documents he has are a bank statement where funds are credited, sms received about funds debited [legally translated], loan insurance paid reflecting on the statement, plus he spoke to bank customer service 3 times, where they informed him the loan is cleared.

Hence, he investigated and got these documents. Plus, he found out that the claimant removed one page regarding loan insurance in the loan agreement submitted to the court, which he raised to the legal expert, but he didn't investigate it.

It's been more than 6 years now, he found 2 cases and 3rd case he lost. Do you think this is worth fighting with these documents?

The bank’s claim that the amount was “internally reversed” due to loan classification as non-performing might raise doubts if you had not received the SMS or confirmations.

But since he did, their explanation looks contradictory. Do you think it is worth a fight?

Has your team dealt with similar bank cases?

1 Jul 2025, 05:11

Yes, these documents are sufficient to prove his innocence.

Also, customer service confirms that yes, our team has extensive experience in banking cases, and we have dealt with them a lot.

For any other inquiries and to review the documents, please share your WhatsApp number.

1 Jul 2025, 05:16

Thanks, customer service confirmation on the phone gave him the confidence to check his documents.

But it is not evidence. The documents he has are a bank statement where funds are credited, sms received about funds debited [legally translated], loan insurance paid reflecting on the statement, plus he spoke to bank customer service 3 times, where they informed him the loan is cleared.

Hence, he investigated and got these documents. Plus, he found out that the claimant removed one page regarding loan insurance in the loan agreement submitted to the court, which he raised to the legal expert, but he didn't investigate it.

It's been more than 6 years now, he found 2 cases and 3rd case he lost. Do you think this is worth fighting with these documents?

The bank’s claim that the amount was “internally reversed” due to loan classification as non-performing might raise doubts if you had not received the SMS or confirmations.

But since he did, their explanation looks contradictory. Do you think it is worth a fight?

Has your team dealt with similar bank cases?

The purpose is only to get rid of this case since the bank got the funds but not to settle.

1 Jul 2025, 05:18

A team member will contact you soon.

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Rashid Khalil Obaid Advocates and Legal Consultancy
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1 Jul 2025, 05:12

Hello,

Your friend can file an appeal against the court’s decision within the UAE’s commercial court appeal deadlines (usually 30 days from the judgment date).

The appeal should highlight procedural errors, the ignored evidence, and the bank’s lack of proof. If the expert’s report influenced the verdict unfairly, your friend’s lawyer can request the court to review the expert’s findings or appoint a new expert.

Submit all previously accepted documents again (bank statements, SMS confirmations, insurance payment receipts, court rulings from earlier cases) to strengthen the appeal.

If the amount involved is significant and your friend has strong documentary evidence and prior favorable judgments, pursuing an appeal is advisable.

The bank’s inability to substantiate its claims and the expert’s questionable report provide grounds for contesting the verdict.

1 Jul 2025, 08:57

Thanks a ton. Any suggestions for a good lawyer who would have reasonable rates?

1 Jul 2025, 09:06

If you require our assistance, kindly share your WhatsApp number.

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Rashid Khalil Obaid Advocates and Legal Consultancy
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1 Jul 2025, 05:39

Your friend appears to have a strong legal defense rooted in:

Full payment of the loan via job loss insurance, which was acknowledged by the bank (via statements, SMS, and customer service).

Previous criminal and cheque cases decided in his favor using the same evidence.

In the current commercial case, a key document (the job loss insurance clause) was omitted by the bank, and the expert failed to consider his evidence or demand clarification on the bank's claim of “loan write-off.”

Yes, the judgment can be appealed provided that:

It is within the appeal window (usually 30 days from the date of the judgment).

He can prove that the expert’s report was flawed, incomplete, or biased, and that critical evidence was ignored.

He requests either a new expert to be appointed or for re-evaluation of the expert’s report with all evidence considered.

Please feel free to share your WhatsApp number or your friend’s contact for further assistance. Time is critical if the verdict was recent.

1 Jul 2025, 09:00

Thanks, evidence for the amount credited on the bank statement and sms is there.

However, whether it is insurance is not clarified, but well understood. especially the bank omitting one key page of the contract, and customer services informing him that the loan is cleared thrice via phone support.

His WhatsApp is [----]. Please note that he is not financially strong, hence seeing if it's worth fighting for.

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Ahkam Legal Consultancy
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1 Jul 2025, 05:54

Hello,

Thank you for sharing the detailed background of your friend’s case.

Based on the information provided, it appears that there are valid legal grounds to appeal the recent commercial court verdict in the UAE.

The expert report may be challenged, as it allegedly overlooked critical evidence, such as proof of loan settlement through job loss insurance, missing contractual pages, and prior favorable rulings (including a dismissed cheque case and a resolved criminal case).

Additionally, the bank’s claim of a “loan write-off” lacks supporting documentation. Since your friend is currently in India, he may still proceed by appointing a UAE-based lawyer through a notarized and attested Power of Attorney.

Filing an appeal within 30 days of the judgment is essential to preserve his rights and prevent enforcement risks such as civil execution or travel bans.

I would be happy to assist with reviewing the judgment, coordinating with local counsel, or preparing the necessary documents for appeal if required.

Best regards,

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London Center for Legal Consultancy Office
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1 Jul 2025, 05:56

Yes, you can appeal, and we will handle all the procedures. Contact me and we will provide you with all the details.

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Future Vision Advocates Legal Consultancy
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1 Jul 2025, 06:39

Hello,

Thank you for reaching out. Based on the details, your friend may have valid grounds to appeal the verdict, especially given the missing contract page and the expert’s lack of proper investigation.

Challenging such cases can be complex and require thorough legal review and documentation.

We recommend booking a consultation with Future Vision for Advocacy and Legal Consultancy to assess the case in detail and advise on the best course of action. Your friend can also consider legally authorizing our office to represent him if needed.

Please visit our website to book an appointment or to initiate the legal representation process.

We are happy at Future Vision Law Advocates and Legal Consultancy to assist you and provide the best legal services that meet your needs.

To contact us, you can call or WhatsApp us.

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Al Fahad Legal Consulting
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1 Jul 2025, 06:59

Dear RV,

Thank you for reaching out to us regarding your friend's ongoing legal matter related to a commercial case filed by the bank in January 2025.

Based on the information provided, your friend has previously:

Settled the original personal loan through job loss insurance, confirmed by the bank, and reflected in his account.

Paid over AED 10,000 in interest specifically for the job loss insurance policy.

Successfully defended both a criminal and a cheque case filed in 2019 and thereafter, using the same documentary evidence.

However, it appears that in the current commercial case, a court-appointed expert failed to fully assess the evidence submitted by your friend. Specifically:

The expert overlooked key documents, including bank confirmations and proof of insurance coverage.

The bank failed to provide any documentary evidence for its claim that the credited amount was a “loan write-off.”

A critical page of the original loan contract—clearly mentioning the job loss insurance—was missing from the bank's court submission.

These procedural and evidentiary gaps were reportedly not addressed in the expert’s final opinion.

Our Legal Advice and Next Steps:

Yes, the verdict can be appealed, and we recommend doing so within the legally allowed appeal window, usually 30 days from the date of judgment issuance. In the appeal, your friend can raise the following key grounds:

Improper evaluation of evidence by the court's expert.

Procedural unfairness due to the court not considering material documents.

Violation of contractual rights, particularly regarding the job loss insurance agreement.

Absence of valid proof from the bank to justify any further liability.

We also strongly advise that your friend appoint a legal representative in the UAE to:

- File the appeal within the deadline,

- Request a new independent court expert, and

- Present all prior judgments and bank confirmations in an organized manner.

- As your friend is currently residing in India, we can assist in representing him locally before the court, preparing the appeal, and ensuring that all required evidence is submitted in the appropriate legal format.

Please let us know if he would like to proceed, and we will arrange a consultation to begin the appeal process immediately.

Sincerely,

Mohammad Salah

Legal Consultant

1 Jul 2025, 10:45

Thank you for your feedback.

He has evidence like loan insurance paid AED 10K, the amount credited to the bank as per the statement, and sms received.

Upon investigation, he realised it was loan insurance as customer service informed him on 3 occasions that the loan was cleared via phone.

The bank’s claim that the amount was “internally reversed” due to loan classification as non-performing might raise doubts if you had not received the SMS or confirmations.

But since you did, their explanation looks contradictory. plus clearing criminal cases and cheque execution cases with the same evidence.

Later, he also found out that the key page was missing from the loan contract, which was not investigated by the legal expert.

Hope this clarifies it.

1 Jul 2025, 11:07

Hi RV,

Thank you for your prompt reply and for sharing additional information regarding your friend’s case.

The clarifications further strengthen the position for appeal. The fact that:

- AED 10,000 was paid towards job loss insurance,

- SMS and account statement confirm the credited amount,

- Bank customer service confirmed on three occasions via phone that the loan was cleared, and

- The same evidence successfully resolved both the criminal and cheque execution cases, all collectively build a compelling argument against the bank’s current claim.

Moreover, the bank’s explanation of “internal reversal” appears inconsistent, especially in light of the documented confirmations and SMS notifications.

This inconsistency, combined with the missing key page from the loan agreement and the court expert’s failure to address such material evidence, creates clear grounds to challenge the initial ruling.

As mentioned, we can assist in:

- Preparing and filing the appeal within the statutory deadline,

- Requesting a new, independent court expert, and

- Presenting all evidence, particularly the prior rulings and documented confirmations, in a structured legal format.

Please let me know if your friend would like to proceed, so we can arrange a formal consultation and move forward without delay.

Kind regards,

Mohammad Salah

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Mohamed Bakheet Advocates & Legal Consultants
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1 Jul 2025, 08:22

Yes, he certainly has the right to appeal within 30 days from the date of issuance of the initial ruling if the deadline has not expired.

For assistance in this, please contact us via phone or WhatsApp.

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Jassim Ali Al Haddad Lawyers and Legal Consultants
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1 Jul 2025, 10:51

We strongly recommend appealing the judgment there is a strong legal ground to challenge it.

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Rashid Al Kaitoob Advocates and Legal Consultants
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1 Jul 2025, 13:14

Thank you for contacting us via Legal Advice Middle East.

This is a legally complex and sensitive scenario, and there are multiple legal options available depending on the final judgment and its date.

We have previously handled a nearly identical case, where the bank filed multiple actions—criminal, civil, and cheque-related—despite a settled loan due to job loss insurance.

In that case, we overturned the court expert’s findings on appeal and obtained a full dismissal.

In your friend’s situation, the core issue is the expert’s failure to consider key documents, including the missing contract page and the bank's lack of proof regarding the “write-off.” If the judgment was issued recently, it can absolutely be appealed within the legal time limit.

Appeals based on procedural flaws in expert reports and suppressed or ignored evidence are accepted grounds, especially when they affect the merits of the case.

Since your friend is currently outside the UAE, a Power of Attorney (POA) can be arranged through the UAE Embassy in India, allowing us to represent him fully.

Our team can assess the judgment, analyze the expert’s reasoning, and file a strong appeal based on banking misrepresentation and failure of due process.

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Noof Alabdulla Advocates & Legal Consultants
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1 Jul 2025, 14:23

Thank you for your query. Based on the details you provided:

✅ Can the judgment be appealed?

Yes — commercial court judgments in the UAE can be appealed within the legal deadline (usually 30 days from the date of judgment).

✅ Is it worth pursuing?

If your friend has strong evidence (such as:

- proof of the insurance payout covering the loan,

- records of the bank confirming the settlement,

- proof that key parts of the contract were missing from the bank’s submission,

- and that the expert ignored critical evidence),

Then an appeal could have good prospects.

✅ Recommendation:

We strongly advise that your friend appoint a qualified lawyer to review the full case file, judgment, and expert report. The appeal should focus on:

The expert’s failure to consider material evidence, the missing contract pages, and the bank’s failure to provide proof for their claims (e.g., that the amount was a “loan write-off”).

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