How can I get my COC (Certificate of Continuity) if my previous company refuses to issue it?

Review your contract or company policy to see if there's any mention of the employer's obligation to provide documents like the COC upon leaving the company.

The UAE labor law emphasizes the rights of employees to receive documents like experience letters, and this could extend to insurance-related documents as well.

Contact the HR department or the person in charge and ask why they are refusing to provide the COC.

If the employer is unjustly withholding the COC, you can file a complaint with MOHRE. They may intervene and encourage your previous employer to issue the necessary document.

for further assistance kindly share your Whatsapp number.

Dear Inquirer

We are pleased to serve you and address your inquiries.

You can request it officially from the insurance company or send an official email to your company to request it.

If anything else is required, don’t hesitate to contact us via email or call our offices in Dubai or Sharjah.

Jasim Al Haddad Advocates & Legal Consultants

Greetings.

There are several steps you can take to address this situation:

1. Reaffirm the Request:

Formal Letter: Write a formal letter to your previous employer, reiterating your request for the COC letter. Clearly state the importance of this document for your new employer's insurance processing.

Reference HR Policies: If you know of any company policies or HR guidelines related to COC letters, mention them in your letter to strengthen your request.

2. Explore Alternative Options:

Direct Contact with Insurance Provider: If possible, try contacting your new employer's insurance provider directly and explain the situation. They might have alternative documentation or procedures that can be followed in such cases.

Request a Waiver: Inquire with your new employer if they can waive the COC requirement under these circumstances. They might be willing to consider other forms of verification.

3. Escalate the Issue:

HR Department: If the initial request is denied, escalate the matter to the HR department of your previous employer. Explain the situation and the potential consequences of not receiving the COC letter.

We are honored to provide you with legal support. For further inquiries about your topic, you can come to our office or contact us on WhatsApp or share your WhatsApp number so we can contact you.

Issues related to obtaining a Certificate of Continuity can be challenging but understanding each step and being persistent is key.

By clarifying reasons for denial, gathering necessary documentation, making formal requests, escalating as needed, and exploring alternatives with your new employer, you can work towards resolving this situation effectively.