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Dubai, UAE

Claiming money back from a door to door salesman

A sales agent recently came into our house (around 7 pm) to do a demonstration on an expensive vacuum cleaner. After several hours, my friend and I decided to take 1 unit each because they have offered an instalment payment scheme for 18-24 months.

The following morning at around 10 am, I tried to call the agent and sent him a message that I don't want to proceed with the purchase as my husband did not agree to it.

He is telling me that I can return the machine but I have to pay AED 4,000 contract cancellation fee, claiming that the machine has already been registered internationally under my name and the fee they are asking is for the cancellation.

I did not even open the machine and notified him in less than 24 hours and now I have to pay AED 4,000. Is it right for them to write in the contract such terms on the cancellation?

Also, they refused to take back the machine until I have given them full cheques for the AED 4,000 penalty.

Thank you

Al Nassar Advocates & Legal Consultants
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10 Dec 2018, 11:23

Dear Questioner,

You have not specified your location, but assume you are in Dubai.

Please note that the door to door sales attract a penalty of AED 1000/- as per the list of commercial compliance fines by DED.

I would recommend you to file a complaint against the company regarding door to sales. Maybe this company does not even have a proper commercial license to do business.

You may file a complaint with DED online. If you need any further assistance, please let me know.

Thank you.

Regards,

Rajasree Ravivarma

cloudsdarker@gmail.com

10 Dec 2018, 12:10

Dear Attorney Ravivarma,

Thank you very much for your response, I highly appreciate it.

I have already filed a complaint to DED and just waiting for their response. I will contact you further in the future if required.

Thanks once again.

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