Q: Hi, I lost my job a year ago and I have an outstanding credit card of AED 300k. I've missed the last 9 monthly payments (I am negotiating directly with the bank). I am willing to settle the credit card with one lump sum payment that a friend will lend me. How much discount on the balance of AED 300k can I negotiate to settle the matter? Should I also ask for a clearance/ no liability letter?

Q: Hi Mr Hari I have had a cheque bounce with one of the banks in Dubai which was an inbuilt cheque in credit card application. They had submitted a police case against me in April 2018. I was taken at Al Ragga police station. asked to pay AED 2000 fine. I was presented in front of the public prosecutor. I accepted that I am unable to pay the credit card amount and the bank did not tell me that they are submitting the cheque. I paid the fine on-spot and the passport was given to me. I also got my Police Clearance Certificate. Now to my surprise, after all this pain and harassment, the credit card fellow and so-called collecting agent are threatening to do a civil case. They are saying we will cancel all the extra interest charged on the card amount. Just clear the basic card value. I told them I was paying minimum payments earlier as well. But the bank did such a wrong thing by declaring me absconding. I have given 4 good years to this country. Please advise. If I do not take their calls and threats, what will be the worst case scenario?

Q: Dear Sir, I have one credit card in a UAE bank from 2015. I was paying the minimum instalment every month but for 5 months, my salary is delayed and I wasn't able to pay more. The total outstanding is AED 60000. Please let me know what action can the bank take and give me some soloutions. Thanks.

Q: Madam, I have one credit card in a UAE bank from 2015. I was paying the minimum instalment continuously every month but for 5 months, my salary is delayed. I want to know what action can the bank take against me. Thanks.

Q: I am not able to pay my credit card loan, what could be the consequences? Shall I just wait for my police case?

س: السلام عليكم، ما هو الإجراء القانوني في حالة فتح البنك بلاغ في الشرطة بشيك الضمان المرتجع؟ شيك الضمان بشأن بطاقة ائتمان. شكرًا.

Q: Hi Madam, I have a credit card which I fully used it and due to delayed salaries for 3 to 4 months I couldn't pay on time. And the bank is threatening me to pay the minimum amount otherwise they will file a legal case against me. I am ready to pay when I get my salaries, and also I have some other financial commitments. Is there any solution to get a reasonable time to settle the payment and to stop charging interest on the amount for this time?

Q: Dear sir, I failed to pay a credit card loan to a bank and they are threatening me to file a police case. They keep calling my manager at my company. Can I know what will happen if they make that case against me? Can I file a case against them? It will help if there is a phone number to explain more.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.