Q: I reserved a unit with Azizi and while paying my first instalment I was billed twice by them. They apologised for the mistake and agreed to reverse the amount within a week but they took more than a month and a half to return my money after repeated calls & follow up. I've paid the booking amount, the first instalment, Oqood fees and their administration fees. I have only signed a reservation form with them and no terms and conditions have been mentioned about cancellation which I guess should be there in the SPA and not in the reservation form. I would like to know if it is possible to cancel my purchase at this stage (I have not signed the SPA yet)? They have not registered my unit online on Oqood as yet so can I ask them not to do this as I wish to cancel? What amount will be refunded by them if I cancel? Can the DLD set a deadline with terms and conditions for them to return the required amount so that I get it as soon as possible? Your guidance will be highly appreciated.

Q: REFUND FROM UNPROFESSIONAL DEVELOPER, NO CONTRACT, NO OQOOD, NO PROGRESS We purchased properties with Royal Estates in DIP - we have paid approximately 25% of the final value already, however they have broken the law on at least 2 issues, as they haven't given us a contract within 15 days of our reservation form plus there is no Oqood. There is no work on the site also. The developer is constantly making excuses for past two years and is most unprofessional and unhelpful - they are unlawfully keeping our money. The reservation form is null and void as we purchased in 2015. Is there a way we can get a straightforward refund from the Escrow account that DLD holds? There's no point for a court case as there's no challenge with the developer - anyone can see they have breached law, and I'm sure Dubai want to keep a good reputation to foreign investors without making things legally expensive and messy. Your advice on the law for this simple situation is appreciated, Thank you

Q: I have invested in a villa and it's been 19 months that my villa is still not ready and I haven't got the possession or either copy of the contract which I have signed with them. How can you help in this regard?

Q: I have an issue with a real estate developer. In July 2018 I purchased 2 units, a studio and a 1 bedroom. The 2 instalments for both units have been paid to the developer's account and NOT escrow account. Since signing the reservation forms, I was following up to receive the contract attested by Dubai Land Department. No one until now provided me with the contracts although I am following up for 6 months now. I also mentioned that there is a problem with the area of the 1-bedroom unit and they said it was already corrected verbally. No one from the Customer Service sent me a proof that the payment was wired to the escrow account for both units. To resolve the problem, I asked for a replacement of the 1-bedroom within the same budget which I purchased in the first place with bigger area in high floor, good view, with the escrow account. I asked them also to send me contracts within 2 weeks from my notice before raising the issue to legal parties. Please let me know if the action was right and what I should do next.

Q: Hello I booked a villa in 2015, paid Oqood and all the due instalments of 35% before handover. The project completion date was Jan 2019. The grace period of one year ended in January. The project still stands on 48% completion as per the RERA website. Is there any possibility to have the money refunded?

This Law establishes interim property register in which sale contracts, off-plan sales, and other off-plan legal dispositions of real property are registered prior to inclusion in the property register maintained by Dubai Land Department.

The provisions of this Law supersede articles (2) and (11) of Law No. (13) of 2008 Regulating the Interim Property Register in the Emirate of Dubai.

This Resolution approves the Implementing Bylaw of Law No. (13) of 2008 Regulating the Interim Property Register in the Emirate of Dubai.