Q: Greetings, Is there any option to release an impounded car from the police station?

Q: Hello I have a question about a problem I am facing. I had given my car for service to a person, but the car had a major issue and needed parts to be replaced. I had paid him the agreed money too. It's been 4 months since he took the car and he has not returned the car. the car is in his garage. his excuse is that the spare parts are not available. He is not returning my money or the car. What actions can I initiate against this person and the garage? Kindly advise. A. C.

Q: My insurance company (Oman Insurance) took 22 days to get an estimation of the reason being major damage. I inquired for a total loss and they said no as there was no chassis damage and the estimate was awaited. On the 24th day, I received a total loss offer letter from Oman Insurance asking to sign and acknowledge. I accepted the offer and sent back the document. 2 days later the garage told me that they were working in the car based on the word of the estimator in spite of no LPO. Oman insurance calls me and says that there was a miscommunication and the garage brought down the repair charges from AED 50000 to AED 20000 and that they will now proceed to fix the car. I did not agree with them as I found that the car had a chassis damage. Oman Insurance changed tune all of a sudden to the car only having minor damages and the chassis will be fixed. Can the insurance company take back an agreement on free will when an offer is accepted and has the company signature, seal and trade license?

The stipulations of this UAE Traffic Law govern all types of vehicles and their drivers, and the passage of pedestrians and animals on public roads in the United Arab Emirates.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.