Q: My son hired a sports car and the firm immediately withdrew the security deposit from his account. The car has been returned in perfect condition but online reviews indicate that the firm is unlikely to refund the deposit. How do we get the deposit back? We are leaving Dubai today.

Q: I have not received my security deposit from a car rental company in Dubai. I returned the car on 3rd, April 2021 and have received confirmation of the return amount (834.35 AED) on 17th May 2021. From that date, I have written to them to deposit the amount several times with no answer. How can I apply a legal action to get the money I am owed. Thank you!

Q: I have a rent a car company. A client returned a car but has not paid rental amount yet and has around 25000 traffic fines also due on him. I got the papers signed from him (of all fines and rental invoice) but he is not paying, what can I do to recover my payment? The client is simply refusing to pay anything he says he has no cash yet. I am concerned about the traffic fines payment.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.