Questions & Answers
What to do against a claim from Etisalat for bills despite failing service?
Dears
I took a wireless account from Etisalat and they were not giving the service properly so I asked them on 3rd day they told me to do troubleshooting by application but still it was the same.
Then I contacted them to cancel the account on the 5th day but they said I need to get a technical complaint number which I was not getting from them.
So I called the salesperson and he came to my home and changed it with the landline and told me that he will cancel the wireless account in 3 months.
After 5 months, Etisalat came back to me and asked for payments and told me that if I do not pay, they will block all my other connections even though I didn’t receive any invoice or reminder from Etisalat.
Now the legal team of Etisalat sent me the below email:
• Negative impact on your credit score with the Al Etihad Credit Bureau of UAE limiting your access to credit facilities with banks and financial institutions.
• Limited opportunities in setting up a business in the UAE.
• Limited job opportunities.
Can anyone help
If you find them wrong, file a complaint with the Telecommunications And Digital Government Regulatory Authority (TDRA).
If you do not reach any satisfactory result, you have no other way but to file a case in court, and request that a communications expert be delegated to write a report on the case, and based on the report the court issues its ruling.
As the regulator of the telecommunications sector in the UAE, the TRA receives customer complaints related to the performance and services of telecommunications service providers (du, Etisalat, and Virgin) in the UAE.
The TRA aims to protect the interests of consumers and improve the level of service in the telecommunications sector in order to achieve the interests of subscribers in the country, restrict licensees to quality and performance standards, and comply with the conditions and the applicable regulatory framework.
Service Steps:
Step 1: Sign in with your Digital Pass
Step 2: Fill out the form, enter the reference number of the complaint from the service provider, and attach the required documents electronically.
Step 3: The Authority studies the subject of the complaint and communicates with the complainant.
