Accumulation of credit card dues despite paying

Sir,

I had withdrawn cash of AED 5000 from my credit card a few years back. But due to financial problems, I could not pay in time.

This has now accumulated to AED 45000. Though I have been paying roughly around 2000 a month the total amount is not coming down.

I spoke to the bank officials in person, but they are not willing to help. By now, I might have repaid at least 10 or fifteen times of what I had taken.

Is there a solution? I feel so tired and desperate. Can you help me?

Thanks

Ajay