Questions & Answers
Questions & Answers
5 available 5 • View allGetting a refund from an immigration consultant
25
Q: I had signed up with an immigration consultant for immigration to Canada. According to the contract I would be refunded the full amount if my application did not get through in a year.
I had asked for a refund and they have only approved 2560/- out of around Dhs 9500/-.
I need help to resolve this issue. Thanks.

Oct 24, 2017
5585
Immigration fraud and taking a legal action for refund
27
Q: Hi.
This is Arun from Thailand. I need a legal opinion from your concern regarding the cheating faced from a UAE-based firm named R. I.
In January 2017, my wife signed an agreement with them regarding a job offer letter to Canada. The total fees they asked for were AED 7000, but for the initial payment, I paid AED 4000 to them. They said it will take 6 months.
In January 2018, they told me that presently they aren’t able to do the job offer for me because there is no current openings. After that, they gave me one more offer that they have for an Atlantic immigration program to Canada.
In this case, I also believed them and they started the program. Then only I came to know that they didn’t even know how to fill the immigration application.
So I told them to stop the processing and refund me the full amount on last April, but till now, they didn’t refund and they are keep on postponing.
I thought to file a case against them, so I am requesting you to give me an advice on the same.

Oct 16, 2018
5465
Claiming money back from a consultant company for delaying the requested service

9
Q: I have submitted my immigration documents to a consultant company in Dubai under a business formation plan in Canada. They committed that the process for stage 2 will take 2 months but since then it has been 6 months, they have not yet processed it.
They keep making false promises and they would not let us withdraw our case. I Have asked several times to connect me with the higher authorities to resolve my issue but no cooperation from their end.
It is devasting as it is an expensive plan. We have paid 43650 DHS so far. I need to know if legally I can claim all my money back by putting up a fraud case on them under the criminal act?
How can I make them fulfill their commitment without me bearing any loss?
Please guide me with possible ways!
Awaiting your reply.


Apr 8, 2021
1349
A company failed to deliver the promised freelance visa. How can I get a refund?



3
Q: Dear Sir/Madam,
I paid money to a documents clearing company in Dubai to process a freelance visa for me. After receiving payment, they kept delaying and didn't even start the process.
Doubting their intentions, I have demanded a refund of my payment, which they are now delaying as well. They keep promising they will do it in a day or two but are not keeping their word.
I have payment proof in the form of an invoice issued by them and proof of the refund request in a WhatsApp conversation, where they repeatedly say they will do it but have not followed through.
What action can I take against them to recover my money?




Dec 18, 2023
227
Company delays stamping a freelance visa. What to do?

2
Q: Dear Sir/Madam,
I paid 6300 dirhams for a freelance visa. The medical process is complete, and the ID application has been submitted, but the company has not stamped it yet.
I have already overstayed for 40 days, incurring a fine of 2200 dirhams. The company keeps saying they will stamp it next week; I believe they are playing with me.
What should I do now?


Dec 26, 2023
97
Laws & Regulations
3 available 3 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9926
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
592
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
210

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If someone has a case in the UAE, can they travel to another GCC country? 0
Hi.
One of my friends joined a Telegram group. They said, "We will transfer some amount to your account, and your task is to transfer this amount to another account. Once the task is completed, you will get 30 or 50 AED per task."
He completed 3 to 4 tasks, but he realized it was not good, so he stopped. After one week, when he opened his account, it was blocked, and the bank said, "We are conducting an investigation; after this, we will let you know."
After some days, he had an accident and went to his home country. He then received a call from a landline number, which was from the Abu Dhabi police station.
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What can I do if my employer refuses to pay me and I have no contract? 0
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I want to open an online shop. Do I need a license to open an Etsy shop? 0
I currently live in Sharjah and have a UAE residence visa but I am not a UAE or GCC national. I want to open an online shop (Etsy or Shopify) to sell handmade items, such as crocheted goods, bookmarks, greeting cards, etc.
Do I need a license to open an Etsy shop?
If so, which license do I need to sell my products online, including UAE and worldwide?
How much would it cost me?
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How can we locate a person with an ongoing legal case? 0
Hello,
I am seeking your legal advice regarding a friend who was previously imprisoned in Abu Dhabi. His case there is now closed, but he has another ongoing case in Dubai.
Currently, we have lost contact with him and are unsure of his whereabouts. How can we check where he is or access any other legal facility?
Are there legal procedures to locate a person with an ongoing case?
What steps should we take to get more information about his status and legal position?
Feb 11, 2025
144
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