Q: My wife recently had her nails done in Abu Dhabi. During the so-called soaking off of the old nails which included using acetone & aluminium foil, after a time my wife noted her fingers were becoming sore. After removing the foils, her fingertips were showing extensive burns. In 20 odd years, this has never happened. Can we claim for this type of negligence? I have emailed the salon concerned, twice & messaged the owner, but have had no reply. Please advise. Thanks

Q: Dear community, Our relative is on a tourist visa in Dubai. She has visited a beauty salon yesterday in DIFC. A standard procedure has resulted in severe cut with continuous bleeding, in sensitive parts. The salon didn't charge her and they followed up asking if she was okay. We bought medicine to stop the bleeding at home. We didn't visit the hospital or a doctor, as we have an 8-month-old baby and it is not easy to do this. At this stage, we want to sue them for these damages, because it is yet to be seen how this will impact in the future. Kind Regards,

Q: I had a keratin treatment on December 31 and after a day I complained as they have damaged my hair. They advised me to blow dry my hair every after the shower. I tried it for a few days until I got tired and it isn't supposed to be this way, so I went back to the salon and talked to the owner. She claimed that it's their mistake and advised me to give my hair a rest for 2 weeks so they can do the same treatment again. I agreed. However, I am hesitant that my hair might be more damaged as it is already brittle and crumbled. It's totally destroyed. I have another week to do the same procedure again. Can I demand to take my money back and not do the same treatment again?

Q: I applied for fat-freezing to reduce weight with one company. They said they would give sessions for 4 months. I made all the documents and signed a consent form, and they made an EMI from Tabby for 4 installments. I made one installment and took only 3 sessions. But their services are not good and they gave me scars and red bruises near my stomach and love handle side. I didn't continue the session further and I told them to cancel my further session and the other 3 installments to reverse them so I don't need to pay when I am not using their services further. They are not canceling my installment and saying I need to continue the session and make payment. What can I do as an option? They are not reversing my other installments for the service which I didn't use. They are still saying I need to pay despite all the scars I showed them near my belly side scars because of their fat freezing. They promised me it would be painless, I got scars and bruises but they are not willing to reverse and cancel my other 3 EMI installments. Please guide.

Q: Dear Sir/Madam, I developed severe skin spots after a 45-minute electrolysis session. I paid 6,000 AED for 15 hours of treatment, but I only used 45 minutes. I received a professional certificate stating that I am not suitable to continue the treatment, but the company is not refunding or transferring the money.

Medical treatment provided to patients does not always achieve the desired results, and sometimes it may lead to catastrophic consequences that cannot be remedied. This is due to several factors, some of these factors are related to the therapist or to the patient himself, or even related to God's will. It was, therefore, necessary for the legislator to intervene and develop the laws governing medical malpractice cases and set the limitations of liability for the therapist in such cases.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

This Law promulgates the Federal Penal Code (Criminal Law) of the United Arab Emirates. Crimes and chastisement punishments shall be determined in accordance with the provisions of this Law and other penal codes.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.