Questions & Answers
Questions & Answers
8 available 8 • View allChecking the status of a criminal complaint after accusation of stealing
1
Q: Greetings,
My nephew has been allegedly arrested by the Ajman Police because his work colleague accused him of stealing his money.
We have paid the money to the complainant's parents back in our home country per the agreement we had with the complainant, yet he said that the case has been pushed to the court and my nephew has been remanded till 28th of February 2020.
I kindly seek your assistance to verify if what the complainant is telling me is true or not so I know the necessary action to take.
The big problem is that I’m not living in the UAE and he has no relatives living there with him.
I need your assistance and advice on this case, please!

Feb 15, 2020
434
Dispute re stolen money for PRO service
1
Q: Hi, I am in a dispute with someone who has stolen money on a pretence of offering a PRO service. The invoice and crime committed all originate in Dubai.
I have told the assailant he needs to pay or I will raise a case against him and he moved to RAK recently where I found out where he lived and told him now I can make a court case. There are 20 other people I know he owes money to also.
He reported me to RAK police for harassment and threats even though my only threats were to do a combined court case with 25 other people against him and I told him Dubai police or CID will come for him if I report him. I went to Dubai police station who told me that the whole issue is a Dubai issue and not to worry.
What do I do? My number has changed from the one these crooks have so I don't know if RAK police called or not.

May 1, 2017
631
Recovering money lost because of an online broker
1
Q: Dear Sir/Madam,
I would like to complain regarding my online broker. Because of my online broker, I lost all of my money which was around 112000$ within 3 weeks in an online platform.
Please advise If I can legally get back all of my money which I have lost because of that broker.
Best Regards,

Aug 24, 2020
487
How can I file a case against a person who stole the luggage of my wife in bus?


1
Q: A person stole my wife's luggage from the bus and is now calling me to come to Ajman and collect it.
Do I file a case in MOL or in court?
If in court, where do I need to go?



Oct 11, 2022
240
Fraudulent transaction and legal threats by a bank in Dubai - What to do?


2
Q: Hi,
My bank is threatening to file a civil case and travel ban against me in Dubai for not paying an amount close to 35 thousand dirhams. This amount was charged fraudulently on my card from my previous bank.
I had filed a dispute form at that time, but before any investigation could take place, a bank bought the old bank. I filed a new dispute form with the new bank, but the case has remained unresolved for almost 2 years now.
In addition, I have filed a police case (I have a letter from the police), with the Central Bank of UAE and AECB. I have also been in frequent contact with the bank via emails, phone calls, and branch visits.
I would like to know if the bank has the right to file a case against me or impose a travel ban, given that they have already decreased my credit rating.
I would appreciate your guidance and assistance.



Apr 8, 2023
347
Credit card fraud: Bank threatens travel ban and civil case



4
Q: Dear Sir/Madam,
I need some advice.
I had a credit card that I cleared when I learned about the acquisition of the bank by another one. After settling all my dues, I kept the card at home and stopped using it.
However, I experienced a fraudulent transaction on my card, amounting to close to 32,000 AED. When I received a message from the bank with an OTP, knowing that I did not initiate the transaction, I immediately called the bank to block the card.
They asked me to file a dispute, which I did, and they assured me that the transaction would be stopped since the card was blocked. Unfortunately, two days later, on October 19, 2020, the money was deducted from my account.
After the acquisition, the bank advised me to fill out the dispute forms again and file a police report, which I did.
I have kept all records from day one until now, which has been almost 2.5 years. However, the bank is now sending me an email about imposing a travel ban and a civil case.




Apr 15, 2023
785
How to fight a bank's decision not to cover fraudulent credit card charges?

2
Q: Dear Sir/Madam,
Our credit card was defrauded, and after months of investigation, the bank has said they will not cover the fraudulent transactions.
What can we do?


Jun 25, 2023
139
Bank rejects my dispute for unauthorized transactions. What next?




6
Q: Good day,
I'm using a credit card with one of the banks in the UAE. I received an SMS stating that my card was added to Apple Pay, followed by a debit transaction of AED 15,000, then two OTPs, and finally seven debit transactions.
By the time I blocked the card, a total of eight transactions had occurred, amounting to more than AED 90,000.
I immediately called the bank after blocking the card and reported all the fraudulent transactions. I also sent Dispute Forms the same day.
The next week, the bank sent me an email rejecting all dispute transactions, stating that they were done in a secure environment with Apple Wallet, etc., and were tokenized transactions.
Now they are asking me to pay all outstanding amounts. I did not authorize these transactions, never entered any OTP anywhere, and informed the bank within less than one hour of these fraudulent transactions.
How can I resolve this situation? Do I have a chance of winning if I file a civil case?





+1
Apr 24, 2024
649
Legal blog
1 available 1 • View all الوقاية من التهديدات وحماية الأفراد: دور خدمة الأمين 2
توفر خدمة الأمين قناة للتواصل بين أفراد المجتمع، والإدارة العامة لأمن الدولة عن طريق تلقي الملاحظات الأمنية من الجمهور باستخدام مختلف وسائل الاتصال الحديثة. تستقبل خدمة الأمين بلاغات الجمهور عبر الرسائل النصية والبريد الإلكتروني، وكذلك عبر حسابها على مواقع التواصل الاجتماعي مثل "تويتر"، "انستغرام" أو عبر خدمة "الواتس آب".
Aug 21, 2024
98
Laws & Regulations
3 available 3 • View allFederal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148342
Federal Law No. (3) of 1987 Promulgating the Penal Code 29
This Law promulgates the Federal Penal Code (Criminal Law) of the United Arab Emirates. Crimes and chastisement punishments shall be determined in accordance with the provisions of this Law and other penal codes.
Dec 8, 1987
47894
Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law 0
The provisions of this Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law, known as the "New UAE Penal Code", governs criminal actions in the United Arab Emirates. The New Penal Code repeals the previous UAE Penal Code (Federal Law No. (3) of 1987 Promulgating the Penal Code).
Sep 20, 2021
466

Premium
Other answers by
183 183 answers •
View allThe landlord refuses to wait for days beyond rental cheque due date. What to do? 0
Dear sir/madam,
My rental cheque is due tomorrow and unfortunately, I’m not able to honor it. I asked my landlord to wait a couple of days but he doesn’t want to wait and said that he is going to cash the cheque tomorrow.
Of course, the cheque will bounce, what would be the procedure then?
Do I have a certain amount of days before eviction to pay the rent?
Sep 25, 2022
472
What happens when the property is sold mid-lease? 0
Dear Sir/Madam,
Does the existing tenancy contract between the tenant and the previous owner remain in force even after the new landlord has purchased the property in the middle of an ongoing lease?
And when should a new tenancy contract be made?
Should it be made immediately after the property has been sold, or at the end of the ongoing tenancy contract signed between the previous owner of the property and the tenant?
Also, does a new contract have to be in place for the tenant to exchange the cheques, or does the existing tenancy contract with the previous owner remain valid for the purpose of exchanging the cheques?
Apr 5, 2023
765
Evicting an employee from school accommodation while a labor case is pending 0
Dear Sir/Madam,
I was wrongfully terminated by my school under Article 44 on March 20th, 2023. I have a case in the labor courts, and the first hearing is on April 4th, 2023.
However, my employer is asking me to vacate the school accommodation. I asked the Ministry of Labor and the courts, and they informed me that the school cannot evict me until the case is resolved.
Is this information correct?
I am currently unemployed and have nowhere else to go until I find another job.
Apr 3, 2023
127
If I have a travel ban in KSA, can I travel to the UAE on a work visa? 0
Hi,
May you and your family be blessed.
I'm extremely tense and need your kind feedback on the following issue.
If I have a travel ban in KSA, can I travel to the UAE on a work visa?
I have been visiting Dubai on a tourist visa without any problems.
The ban was imposed because I had to leave KSA suddenly and could not return after an exit-entry, and I was unable to pay back my car EMI and credit card payment totaling 30k SAR, which I intend to pay off gradually now.
When I left KSA, they only had my fingerprints at the time. I also understand that while coming for a visit to Dubai, only a retinal scan is done.
On the other hand, when obtaining a work visa, UAE takes and registers fingerprints as well. Could this lead to any issues for me?
I have finally obtained a better-paying job after a long time and can finally save up to pay off my debts. The case registered for which the travel ban is imposed is only for SAR 16000.
As of now, I cannot afford to hire a lawyer to check in UAE.
Thank you for your help!
Mar 29, 2023
1875
Tenant's rights: Can my landlord evict me, raise my rent, and ban my pet? 0
Dear Sir/Madam,
My landlord wants to evict me from the property where I reside. They have not provided a court order for eviction within the past 12 months.
Additionally, they are requesting a 40% increase in rent and are insisting on a 6-month fixed-term renewal, despite the RERA index indicating no such increase.
Furthermore, they have included an unreasonable clause that prohibits pets, even though I have lived on the property with a pet for over three years.
What options do I have if I do not agree to these demands?
Mar 16, 2023
447
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