الاستعلام عن وضع السفر في حالة وجود مستحقات على بطاقة الائتمان

Dear Sir,

We cannot check the travel status as for the same you need a power of attorney or you may check it yourself personally.

You can try to get a good conduct certificate.

This service allows customers to obtain a criminal record verification "Certificate of Good Conduct" for the purpose of (Work / Study / Immigration / Naturalization / Marriage / Permission or License / Rehabilitation / Changing of Name).

Service Requirements

1. Applicant's fingerprints in one of the Police Stations or Department of Criminal Investigation and they must have a clean criminal record in order to get that certificate.

Service Fees

1. Good Conduct Certificate for the UAE Citizens: 100.0 AED

2. Good Conduct Certificate for outside the UAE: 300.0 AED

3. Good Conduct Certificate for expatriates: 200.0 AED

This service is provided by:

Online

Enhanced Offline

Traditional Offline i.e. Post - Please send your certified fingerprint, together with the transaction number and required attachments, to CDA.Certificate@dubaipolice.gov.ae

Mobile Specific Website - https://www.dubaipolice.gov.ae/smartphoneservices/goodconduct/ar/goodconduct.html

Service Center

Customer Care Email: mail@dubaipolice.gov.ae

Customer Care Phone: Call 901

Customer Care Fax: 042171717

Customer Care Working Hours: 24 hours

The required documents are:

- A valid Emirates ID

- 2 recent passport-size photographs

- Your email address

- A copy of your passport

Once inside the app, just click on the 'Good Conduct Certificate' tab and fill in the details like your Emirates ID, Email address, the purpose of the certificate etc.

Once the details are entered, you will receive a confirmation code on your registered mobile number. On entering the code, you will be directed to Smart Government Payment Screen to complete the payment process.