Q: We are a software company who have signed a contract with a client. The contract expired in Nov. 2015. We continued to work with the client on the project. We received 5 payments out of 7 payments that were due. Each payment was linked to a milestone in the project. Now the client claims the software solution is not up to the quality they want and they want to sue us for damages. In the contract, we have a clause that says they can sue for a maximum of 50% of the money they paid us. However, each of the 5 payments they made were linked to a milestone of the project contract and the payments that were made were approved by their managers who now claim that the software quality has an issue. Are they entitled to sue for damages? How can we best protect ourselves?

Q: Hi, I did a project on last May in Dubai World Trade Center. I took this project from one agency in Dubai, they didn't pay any money until now. They are saying we made many mistakes. Basically, we were having an issue with a time delay to stand hand over and some graphics issue. Even they didn't pay any single amount for this, no advance at all and I don't have LPO also but I have their email correspondence if I go legal. I need help.

Q: Respected Sir / Ma'am, I am an IT service provider. I got a project from one of the companies in Abu Dhabi to perform a System Implementation. I have completed the project and have raised the invoice for the same, but the customer is not paying the amount. It amounts to about 30000 USD. I am calling for a Steering Committee meeting as per the contract/proposal terms to resolve the issue of not paying me. The IT team, to whom I am reporting is just not letting the Steering Committee meeting to happen. I have other projects running in parallel with the same client. I have issued a "Credit Hold" and stopped all activities with proper notice and have all details on email communication. Still, they are not calling for a meeting / trying to resolve the issue... What are my options to recover the amount? If at all I have to hire a lawyer, what will be the costs for the same? Would appreciate your advice/recommendations greatly. Thanks and regards, Raj

Q: What can we do against a person who has to pay me a huge amount and all that I have is a cheque against him which I can’t put in the bank? What options do I have to file a case against him?

Q: We are a car rental company based in Dubai and would like to file a few civil cases for unpaid dues. Could you please give us your best quote? Regards, Hassan Abdul Rehman

Q: Hi, We are a technical & cleaning service provider. We worked on the facade cleaning of Hotel Apartments and submitted our invoice on the 18th of March 2018. As per our contract, we receive our payment within 15 days after the submission of the invoice. But this time we are chasing them for the 15 days period which was on April 4, 2018. Every time we ask, their finance department was replying that the signatory is not available. Yesterday, the 28th of July, we arranged a meeting with their GM and discussed everything with him. We were shocked that the GM said: "Go to the police, we will not pay you anything." I replied, "Why"? He said, "The management is not willing to pay anything to anyone". We have the contract with them, a copy of the submitted invoice, and photos of all work progress. Advise us, what should we do? Regards, S. S. H. Managing Director

س: صباح الخير، ما الطُرق المتاحة للإنذار بأمر الأداء قبل إقامة الدعوى في حال كون المدَّعِي (فرد) والمدَّعَى عليه (شركة) في الإمارات؟ شكرًا!

س: السلام عليكم، مرحبًا! لدي شركة تأجير معدات بناء، وقد استأجرت إحدى الشركات معدات من شركتي ولكن لم تسدد مبالغ التأجير بعد أن أنجزت أعمالها وأعادت المعدات. لدي مستندات تُثبت ذلك مثل طلب تأجير صادر عن الشركة المستأجرة وإيصال استلام المعدات الذي يوضح المبالغ المتفق عليها بالإضافة إلى مراسلات عبر البريد الإلكتروني. ما الطريق القانوني لتحصيل المبالغ المستحقة؟ هل هو أمر أداء أم دعوى تجارية؟ وشكرًا!

تبرز الحاجة عند وجود تعاملات بين الشركات التجارية والأفراد لإيجاد طريقة ناجعة وسريعة لتحصيل الحقوق للدائنين، ومنها أوامر الأداء. الأصل حق الدائن في الالتجاء إلى المحكمة للمطالبة بحقه قبل خصمه، و الاستثناء الالتجاء إلى طريق استصدار أمر الأداء. وقد أجاز المشرع الإماراتي لكل من لدية سند دين مستحق الأداء ومعلوم المقدار وغير معلق على شرط أن يسلك طريق أمر الأداء لإقتضاء حقه.

الإخطار أو الإنذار القانوني هو إجراء قانوني يتم اتخاذه من قبل شخص أو منشأة أو كيان يدعى (المنذر- المخطر) بناء على نص قانوني أو اتفاق عقدي موجه إلى شخص آخر يدعى (المنذر إليه - المخطر اليه) لإبلاغه او إخطاره أو تحذيره باتخاذ إجراء قانوني معين أو تقديم شكوى قضائية ضده في حال لم يتم تنفيذ ما تضمنه الإنذار القانوني خلال المدة الزمنية المحددة به.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The law promulgates UAE Civil Procedures Code (Civil Procedure Law) which governs civil procedures in the United Arab Emirates, including the prosecution before the courts, litigation and execution.