Questions & Answers
Questions & Answers
7 available 7 • View allMovers company does not deliver package or answer phone
1
Q: We used a movers company from Dubai in May 2017 for our household goods, and now we are ready to receive the goods.
However, we are unable to contact them by phone or by email.
Any suggestions?

Oct 12, 2017
455
Shipping contract dispute: Importance of 'entire agreement clause'
2
Q: Hi,
I have a contract with a moving company to ship my possessions from Abu Dhabi to Melbourne. The moving service is paid in full. There are storage charges of approx AED1200 pending and this is no issue for me to pay.
I raised a query about reassembly of furniture at the destination, the contract contradicted verbal advice so before signing the contract I crossed out the parts saying that I do not receive reassembly of my furniture at the destination and highlighted this to the moving company - they did not dispute this.
The company have now refused reassembly service so I suggested we remediate the issue by reducing the amount owed for storage fees, as I will need to hire a contractor at the destination to assemble the furniture. Now the moving company is holding my shipment until I pay the storage fees, AND are refusing to approve reassembly service.
What are my options?
Thank you

Nov 16, 2017
451
Neutral party entrusted with the belongings of divorcing couple
0
Q: I was requested by a couple who were leaving the UAE to retrieve their belongings, as they could not fit them into their luggage.
One of them is my friend and co-worker, and the other is a Swiss national whom I only know via my friend.
The instructions were to hold on to the belongings until they were able to send me an address and money to ship them to their new location in the USA.
In the short time they've been in the USA, a string of events had led them to separate. The Swiss national moved back to Switzerland and has been making legal threats and physical harm threats to me if I do not send his belongings to him.
Since the bags contain both of their belongings, I have decided to send the bags to my friend in the USA so that the belongings can be divided in front of a divorce lawyer. Does this break any legal grounds on my part?
He is making threats to open cases in Dubai and the EU. Is this possible based on these grounds?

Oct 3, 2017
209
Filing a complaint against a shipping company due to delivery delay

5
Q: Greetings,
I sent a shipment of around 40k of value to France from Dubai on the 25th of August. During the communication with the shipping company, I was informed that it will take 6-7 days.
It is the 7th of September today and until now they are unable to give me an update on where my shipment is. Moreover, this delay has cost me extra money on having to postpone the ticket of the receiver in France and his extra stay expenses.
Is there any official complaint, or any actions that I can take against such an unprofessional company?
Appreciate your reply!


Sep 7, 2022
2253
A UAE company for logistics has misplaced my consignment, how to claim it back?


1
Q: A company for logistics based in the UAE has misplaced my consignment, It's been 7 months now.
Their employees are not replying and I have been mentally tortured by them.
Please suggest to me. What should I do?
I have every proof of transaction and WhatsApp chats with more than 10 employees.



Jun 26, 2023
119
Can I use my baggage allowance to ship my luggage by cargo?
1
Q: Dear Sir/Madam,
My contract mentions that the employee is entitled to excess XXkg of baggage claim or air/sea/land shipment of equivalent cost.
Does this mean that I can convert this to bring my luggage using cargo as long as it does not exceed the same rate as air travel?

Jul 25, 2023
80
What to do if a 30 kg cargo from Sharjah to India has not arrived after four months?




1
Q: Dear Lawyers,
This March, I sent a 30 kg cargo from Sharjah to India. It is now July, and I still have not received my parcel.
What should I do?
Please let me know!





+1
Jul 29, 2024
69
Laws & Regulations
1 available 1 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9924

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Other answers by
337 337 answers •
View allCan a debt agency access AECB reports without consent for a 15-year-old closed case? 0
Dear Respected Lawyers,
Subject: Request for Legal Advice Regarding Unlawful Practices by a Debt Collection Agency
I would greatly appreciate your advice and guidance regarding a troubling issue my colleague is facing with a collection agency.
The company has been contacting the employer, urging them to ask my colleague to get in touch with them regarding a supposed liability.
This claim is related to a 15-year-old closed dispute with a bank credit card, and the issue seems to stem from outdated and inaccurate information on the AECB report.
Our main concerns are as follows:
Unauthorized Access: The company is accessing her AECB report without her consent. She has never given permission for them to retrieve or view her personal financial information.
How is it possible for a third-party agency to openly access and track AECB reports, especially for a dispute that was resolved 15 years ago?
Apr 8, 2025
74
I was evicted from my apartment to be sold but it was gifted and rented at a higher price. What can I do? 0
I was evicted from my apartment after living there for five years. My landlord informed me a year in advance that the lease would not be renewed because he intended to sell the property.
Prior to this, he attempted to impose a rent increase that was not compliant with RERA regulations, which I refused to accept. He then served me with an official Dubai Court eviction notice, citing the need to take back the property for sale.
Five months after I moved out, I discovered the property was rented out at a much higher price. Upon further investigation, I found that the ownership was transferred as a "Gift" rather than a sale.
This makes it seem like the eviction was only to raise the rent rather than a genuine need to sell.
Do I have a valid case for wrongful eviction against my landlord?
Also, under Dubai law, does transferring ownership as a "Gift" hold the same legal grounds as selling in justifying eviction?
Dec 18, 2024
87
Can I file a case for cyberbullying or defamation after my ex-wife's abusive messages? 0
Hello,
My ex-wife has abused me in chat and called me the following: illiterate, beggar, and said that I don’t have [------].
She called me a bad parent and a bad son.
Can I file a cyberbullying, defamation, or abuse case against her? What are my options?
Jan 3, 2025
106
I invested money in a business but my partner is removing me out from partnership. Can I pursue legal action? 0
Hi
I'm an Irish citizen and a resident of the United Kingdom. I got investment fraud in Dubai. I invested money into a business with a Pakistani national guy in March 2024 via bank transfer into his business account.
Now he's giving back the money which I invested in business after 9 months. He's preparing a letter from a local lawyer to kick me out of the business. I do not have any other option than to take out at least my money.
But it's unfair to me that he used my money in business and took all the advantage.
Some people say to me that if you claim money or take legal action against him, it will take too much time and I need to travel to Dubai to appear in court because it is a civil matter. But I'm not a resident.
How can I follow the civil case there?
That's why my partner knows that I can not do anything and this case keeps running long time and in the end nothing happens. But I'm thinking that I will submit a complaint through my embassy and I also have a solicitor in the United Kingdom.
Dec 24, 2024
48
Seeking justice and compensation for wife's loss due to medical negligence during childbirth 0
Dear Lawyers,
My relative lost his wife during childbirth due to clear medical negligence, as stated in the report from the DHA medical committee.
He had to relocate to India due to the situation and is currently working there.
Please guide us on the steps to take for justice and compensation.
Dec 19, 2024
75
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