Questions & Answers
A client wants to cancel a deal after shipping the requested material to him
We received an LPO to execute a project with a specific material recommended by the client who gave us an LPO but now after shipping the materials to UAE, they are not accepting the material and they are asking for a change of material.
From our side, it is impossible to return the material as we have made payments and we cannot send it back. We are holding the materials for almost 3 months now in a warehouse and we are totally stuck.
We have shipped the material only with written approval and confirmation from the client and there is no cancellation clause stated in the LPO as well.
The material contributes to 85% of the project value.
What would be the best thing to do in this scenario?
Dear Questioner,
Apparently and based on our history, the client wants to give up on his obligations and commitments to pay you.
The only solution we recommend you to do is continuing the project, finalizing it, and then asking for your money.
If the client did not pay, please be sure that the court will recover your money with reasonable compensation.
In case you would like to approach our legal services, please don’t hesitate to contact us via email.
Thanks!
Dear Client,
Good day!
The materials are supplied as per the LPO; you don't have to return the material. You can prosecute the buyer and make sure that you can collect the payments thereof.
For further assistance, please feel free to contact us via phone or email.
Thank you!
