Questions & Answers
Questions & Answers
6 available 6 • View allA client is not ready to receive the goods after its arrival
1
Q: Hello,
We are a procurement company that sources furniture from abroad. Our payment terms with one of our clients are 50% advance, and 50% upon delivery.
The goods have arrived in Dubai and have been in a warehouse for months. The Client is not ready to receive the goods and is refusing to pay the warehouse charges.
What can we legally do?

Oct 26, 2020
479
Holding the final payments for provided services due to a mistake
1
Q: While closing the contract and final payments are overdue, the client is claiming that they will not release such overdue payment because of a mistake that my technician did during his performance of activity which falls under our scope of work.
This mistake had cost the client around 100k AED as fine from ADDC plus another 100k AED against modification of the work done by the client after the mistake happened to comply with ADDC requirement.
Does my client have the right to do so, knowing that there is no limit of liability clause in our contract but our contract is under the UAE law?
Please advise.

Feb 20, 2019
446
Claiming an outstanding debt from a client in Dubai
1
Q: Hi,
We run a small consulting and design firm in Cape Town, South Africa. We recently were commissioned by a client in Dubai to develop their brand strategy and revise their website.
The last 25% payment is due and the client refuses to release this payment. It's a small amount of around $2500. What are our options without finding ourselves in debt?
Thank you

Aug 23, 2018
444
A client cancels the contract and refuses to pay. What to do?
1
Q: Dear sir/madam,
We were contacted by a large firm in the UAE. We agreed, put a contract, and got an LPO from a client. It was a 6-week project.
We started & followed all the processes, got approvals for each task as per the approved project plan, did revisions they requested. For a few items, we needed the client's feedback or inputs but they didn't provide them at all.
For 4 weeks, we sent reminders, calls, emails. No response or updates. It was affecting us; 6 weeks is over.
Today, we got an email saying they are canceling the PO and not paying at all. The PO clearly states "partial payment" is included. Our contract states delays caused by clients are their fault and are payable. We have full proof of work, emails & records.
We want to take legal action and get compensation for all work done, delays, time wasted, and damages as we had to stop other work.
Please advise!

Nov 3, 2021
257
A client terminates the contract without fulfilling the obligations. What to do?
1
Q: Dear sir/madam,
I have a contract with a client who has terminated it but they do not want to pay for either the fee for the delay in the first payment (which is included in the contract) nor for the 1 month which is pending due to the 30 days termination period stated in the contract.
Kindly advise on my rights regarding both parts.
Thanks!

Jan 4, 2022
205
How to defend a revenge case raised by a client company that refuses to pay our fees?


0
Q: I run a technical services LLC company in Dubai. A construction company had not paid us our work payment. So I left the work and made a court case for the recovery but my case was refused by the court.
Now that the company revengefully made a false court case against my company and is claiming recovery of 70000 dirhams because of leaving work, today is my hearing.
I already stopped all work in my company due to huge losses. My trade license is already expired and my visa is about to expire on 11.3.24. I will cancel my visa also.
In this condition, what should I do?
Please advise and help me.
M.



Feb 27, 2024
69
Laws & Regulations
3 available 3 • View allFederal Law No. (18) of 1993 Issuing the Commercial Transactions Law 19
This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.
Sep 7, 1993
33030
Federal Law No. (11) of 1992 Concerning Issuance of the Civil Procedures Code 42
The law promulgates UAE Civil Procedures Code (Civil Procedure Law) which governs civil procedures in the United Arab Emirates, including the prosecution before the courts, litigation and execution.
Feb 24, 1992
75346
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148437

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Other answers by
1298 1298 answers •
View allIs the compensation for notice period deducted on the basis of full salary or basic salary? 0
Hello,
I understand that if anyone wishes to resign without serving their full notice period, they are supposed to compensate the employer for the remaining time that they didn't serve the notice, also known as "notice Compensation".
Is this notice compensation deducted based on the full salary or on the basic salary?
Mar 21, 2025
72
What can I do if my employment visa got rejected multiple times by CID? 0
Hi Everyone,
I have been working in the UAE since 2019.
Since 31 December 2024, I have been in my home country because my visa was rejected a couple of times.
After waiting for 3 months, I found a new job in the UAE, but the employer told me again that the government did not approve my visa, and that was part of the CID approval.
I would like to know if I can find something to clear my issues, which would allow me again to start my work in the UAE.
Apr 17, 2025
6
What can you do if you lost your job and still have outstanding loan and credit card balance to pay? 0
Hi,
I have a friend who lost his job in the UAE, but he still has a loan and a credit card outstanding balance to pay.
He is asking for advice on what to do now.
Apr 17, 2025
2
I applied for immigration to Canada via an agency in Dubai without any progress. Can I claim refund? 0
I'm looking for advice- I had applied for immigration service to Canada via an agency in Dubai, however, it's been a few months and there is no positive reply from their end.
They keep giving evasive answers, such as my job role is not coming up, or the Government has put the applications on hold, or other things which are totally different from the picture painted before availing their service.
The contract mentions this about refund: "The company is eligible to provide a refund if any wrong information is provided during our advocacy while discussing the case with the consultant."
My Question is- are such immigration consultancies legal in the UAE?
Is it legal for them to provide such services?
And am I eligible for a refund if not for damage claims (for wasting my time with their inefficient services)?
Apr 17, 2025
2
Can I hold the delivery of goods to a buyer outside the UAE if he defaulted on payment? 0
I, as a UAE-based Seller, entered a sales agreement with a KSA-based Buyer. The Buyer defaulted on the LC payment, breaching the contract.
The goods are stuck at the port as they need original documents, which I am holding to recover the outstanding balance.
They later made a partial payment but now threaten to cash the PBG (UAE bank) I provided if don't release the document.
The contract mandates DIAC arbitration but lacks a governing law clause. I need advice on:
1. Which law applies to this dispute?
2. Where can I seek an injunction to prevent PBG encashment, given the Buyer’s bad faith and breach? Or should I send a letter to their bank with the brief above?
Kindly advise.
Mar 21, 2025
49

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Other answers by
177 177 answers •
View allHow to liquidate a free zone company after the death of one partner 0
I am a company owner In Shams free zone of 50 per cent share and have a partner visa. My partner was a Russian who went to Russia and died.
When I went to the free zone to cancel my visa and close the company, they have asked me to get his attested death certificate and NOC from his heirs.
The problem I am facing is his family doesn’t want to give the death certificate nor they want to give NOC. Now my resident visa validity is over and I am on fine every day.
Neither the free zone is cooperating nor the partner's family. What is the other way I can cancel my visa and close the company?
Can someone guide me, please?
Apr 19, 2021
700
How the objection of a client be dealt with after being notified for termination by DLD? 0
I have been notified by DLD that I am in breach of an off-plan sales agreement, and the developer wishes to terminate the agreement.
The date on the notice is March 9, 2021, and I received it from the developer on March 11, 2021. The notice says I have 30 days "from the date of being notified" to make the outstanding payment.
On the termination notice from DLD, a list of objections is present. One of the objections states that the developer must hand over the final SPA to me.
In this case, I have not received the final SPA from the developer. I made an objection in writing to the DLD pointing this fact out and sent it via email, and received a confirmation of the same from DLD by return e-mail on April 6, 2021.
30 days from March 9th is April 8th, or from March 11th is April 10th. Does the developer have to respond to my objection before the DLD will allow them to terminate the agreement?
In this case, will the time I have to make the payment be extended by any period?
Apr 19, 2021
1413
Opening a trustee with wife and signing a postnuptial agreement 0
I would like to open a trustee with my wife and sign a postnuptial agreement.
Apr 19, 2021
459
Closing a business while the local service agent is not reachable 0
Hi,
We have a professional services license (2 partners) + 1 local service agent registered with DED, Dubai.
The partners wish to close the business because of unavoidable circumstances. We wish to proceed with all the necessary paperwork for cancellation.
Unfortunately, the local service agent is not available. We have been trying to connect to him multiple times but have not been able to reach him.
The due date for the renewal of the company is coming up and we want to proceed with all the paperwork for cancellation prior to that.
Kindly advise us about the options if the local service agent is unavailable.
Apr 19, 2021
811
Returning to the UAE to run business after being convicted with a crime 0
Hi,
I want some information regarding my uncle. He was arrested in November 2015 and was in prison until 13 June 2016 when he was deported to Pakistan.
The reason for the arrest was that my uncle had his own business in Sharjah and he was involved in a case where his employee accused him of attacking him and other allegations. He was arrested and convicted.
He needs to reenter the country as he has his business in Sharjah but I believe he is blacklisted/banned. How can I find out if he is blacklisted/banned and how can it be removed to allow my uncle to reenter the country and take over his business?
Is there any way of helping to resolve this issue?
I know that if he enters on a visa, he could be arrested at the airport, and don’t want that to happen.
Thank you!
Apr 5, 2021
508
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