Q: Hi! If I got an awful service in a beauty salon in Dubai. Do I have right to write my feedback about this salon on their Facebook page, Google page or anywhere on social media? If not, then what is the legal way against such bad services and how to warn my friends to avoid this place?

Q: We sold a car on dubizzle and accepted a bankers draft cheque, after 2 weeks we find out from HSBC the bankers draft is fake. It was for 370,000 Dhs, we have registered at the police, but feel nothing has been done. We gave the police a copy of the guys I'd card, they confirmed he has 7 cases against him. CCTV will show him at RTA, why can't the police go to his home or work, I thought an ID card meant they knew where everyone is. The guy is Emarati, how can we get our money back? We know the car has been sold on.

س: السلام عليكم ورحمة الله وبركاته السادة الكرام بخبركم سالفة استوت مع شركة تقنية متخصصة في تصميم المواقع و التطبيقات. تعاقدنا وياهم على اساس يسوون لنا تطبيق ذكي لفكرة تجارية. ووقعنا العقد واشترطوا دفع مقدم، واعطيناهم. العقد تم من شهر 4 - 2017 بس للحين ما سووا شي ولا شفنا شيء. كل مرة يماطلون و يتهربون لين اختفوا و كنسلوا تلفوناتهم. المعطيات اللي عندي ان الشركة مسجلة في منطقة حرة باحدى الامارات (مادري اذا مسموح احط اسم الامارة). تواصلت مع خدمة عملاء المنطقة الحرة، قالوا لي نعتذر ما نقدر نوفر لك المعلومات لأنك طرف ثالث! طيب انا مستهلك و متضرر منهم، كيف اخذ حقي؟ حاليا قدمت دعوى مدنية بس قسم التدقيق في المحكمة الرئيسية طلب مني اعطاء عنوان كامل للشركة، وهالمعلومات ما اقدر احصلها عن طريق المنطقة الحرة اللي الشركة مسجلة عندهم لأنهم يرفضون التعاون. بالتالي الدعوى معلقة لحين اكمال النواقص. علما ان المبلغ مب بسيط وهالشيء أثر نفسيا علينا. شو الحل؟ طالبين مشورتكم.

Q: I paid a company AED 5000 by cash deposit into their bank account as an initial payment for a job that they didn't do. So I contacted them to refund the payment telling them I will file a police case against them. They started stalling until they stopped answering their mobile phones and stopped responding to emails, so I asked around some common work acquaintances for their address or if they know anything about them. I received an email two days ago from them showing they filed an online case for slander and other claims that are pure lies against us as well as demanding compensation, it has a reference number...etc. I want to know how to deal with this because all their accusations are pure lies, they filed it as a way to escape from paying my AED 5000 back. I want to know the procedure and the steps to solve this. Thanks

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

This Law promulgates the Federal Penal Code (Criminal Law) of the United Arab Emirates. Crimes and chastisement punishments shall be determined in accordance with the provisions of this Law and other penal codes.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.

The provisions of this Federal Decree-Law, known as the "New Cybercrimes Law", govern Cybercrimes regulations in the United Arab Emirates. The New Cybercrimes Law repeals the previous UAE Cybercrimes Law (Federal Decree-Law No. (5) of 2012 on Combating Cybercrimes).