Q: What is the position of UAE law on personal injuries? What is the mechanism of identifying the fault and calculating compensation?

Q: My insurance company (Oman Insurance) took 22 days to get an estimation of the reason being major damage. I inquired for a total loss and they said no as there was no chassis damage and the estimate was awaited. On the 24th day, I received a total loss offer letter from Oman Insurance asking to sign and acknowledge. I accepted the offer and sent back the document. 2 days later the garage told me that they were working in the car based on the word of the estimator in spite of no LPO. Oman insurance calls me and says that there was a miscommunication and the garage brought down the repair charges from AED 50000 to AED 20000 and that they will now proceed to fix the car. I did not agree with them as I found that the car had a chassis damage. Oman Insurance changed tune all of a sudden to the car only having minor damages and the chassis will be fixed. Can the insurance company take back an agreement on free will when an offer is accepted and has the company signature, seal and trade license?

Q: Having just returned from a family holiday in Dubai, I need some advice on how to deal with an incident involving the hotel where stayed and my 7-year-old daughter being injured by the neglect from staff at the water park located within the hotel grounds. My daughter has suffered 2 fractures to the nose. Any assistance would be much appreciated. Kind Regards, Mr N Patel

Q: Hello, this morning I went to a park with my three dogs and let two off the leash. My dogs ran barking towards a jogger, who got scared and ran towards me. After that, he called the police and took a picture of me and my car. The picture of me, he deleted then directly. Afterwards, I left with my dogs. What could happen in this case? Is he able to do anything to me with the police? What if my dog bites someone? What are the possible consequences? In my tenancy contract, nothing is mentioned regarding pets, but my landlord approved my dogs. If my neighbour complains about barking, is there anything which could happen? What is required to hold someone liable for verbal sexual harassment if nothing has been recorded or no witness was there? Thank you, Marie

Q: My neighbour has a Rottweiler dog. The dog is most of the time in the house but sometimes gets out and chases and barks at people. He is very scary. The neighbour also sometimes lets the dog walk without a leash or muzzle. I have spoken to him and he assured me the dog won't bite. But I'm not convinced of this. What can I do? The breed is on the illegal list in the UAE.

Q: My son fractured his finger in the right hand at school and underwent two surgeries. Another student was responsible for this accident. The school is brushing it off with no financial or any kind of accountability. They keep telling that parents are responsible for this kind of incidents. The hospital bill for physiotherapy is piling up. Can I take any legal action against them?

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.