Questions & Answers
Questions & Answers
7 available 7 • View allWill I be able to travel to the UAE if I have a case for pending car rent payment?

1
Q: Hi,
I checked on the Dubai Police App to inquire about criminal financial cases. It shows I have a case filed for non-payment of rented transportation service.
I have reached out to the company and they have said I can settle the account and the case will be withdrawn and off the police database within a week.
Is this accurate? Will I then be able to travel to the UAE without any issues?


Nov 14, 2022
615
Unjustified damage fees and fraudulent charges for a rented car. What to do?
2
Q: Dear Sir/Madam,
I visited Dubai two weeks ago on a business trip, during which we hired a car.
When we returned the car, they said there was damage to one of the rings on the wheel and demanded that we pay 7000 AED without providing a repair quote.
We immediately disputed this but paid for all extra mileage, tolls, and a speeding fine.
We disputed the damage because we did not believe we had caused it. We also took pictures of the car and consulted Mercedes UK for advice on what should be replaced, if anything.
They advised that it was minimal and would cost at most 200 AED to repair. I offered to pay this as well. Since returning to the UK, I have been receiving daily messages threatening me with police action and arrest upon my return to Dubai if we do not pay the money.
We paid a 2000 AED deposit on a credit card, which they advised is released. I have written confirmation of this. However, my card has now been charged 2300 AED without my authorization, which is likely fraudulent.

Feb 18, 2023
419
I had an accident with a car I rented from a person who turned out to be unauthorised. What to do?
2
Q: I rented a car from a person and in our conversation on WhatsApp, I asked if he works for the shop and he confirmed he is the owner.
I rented that car. One person came and handed the car over to me. I signed only on the checklist for car inspection then I had an accident in the car.
I called the police and made a police report then I discovered that he is not working for that company and he is not the owner of the car I took.
He wants me to pay 25% + stoppage days for the car rental. I tried to reach the company that owns the car and they told me over the phone that the car was out without agreement.
What should I do now and to whom I should pay the claim?
I don't know the owner car company and what is their policy.

May 5, 2023
194
استعادة المبلغ المودع لتأجير سيارة في دبي
2
س: السلام عليكم ورحمة الله وبركاته،
أرجو التفضُّل بإعلامي عن كيفية رفع دعوى ضد إحدى شركات تأجير السيارات في دبي حيث أنهم لم يُعيدوا المبلغ المودع لديهم عند تأجير سيارة من شركتهم.
علمًا بأنه لا توجد أي مخالفات من قبلي وأنهم وعدوني عدة مرات بإرجاع المبلغ وتعذروا بوجود خلل في نظامهم أكثر من مرة واستمر هذا الموضوع لمدة سبعة أشهر.
مع جزيل الشكر والتقدير!

May 24, 2023
138
How can I file a civil case against a driver who caused black points against my car?
0
Q: I have a problem with a driver who took my car whilst I was out of the country and imposed many fines and black points and caused an accident. He also stole money from my maid that we had left for her whilst we were out of the country.
Originally, he admitted to the crimes and went to the traffic department with my husband and said to transfer the points - but they could not due to his license expiry.
He has now renewed his license but refused to take responsibility and says he can't afford to pay. We now can not re-register the car and he is refusing to take the black points and pay the fines.
We have been advised by the police and Dubai Courts to open a civil case against him. He has 8 black points on his license, and he has now impounded my car with 23 black points.
The fines amount to AED 11200 and stole a further AED 2150.
Can you please advise me of the process and the cost I would incur if I was to open a civil case against him?

May 24, 2023
95
The car rental company charged me extra amounts without proof. What can I do?

1
Q: I'm currently renting a car monthly. The monthly fee, full insurance, and deposit (1K AED) are paid.
During the middle of the agreement, they charged me AED 925 without any previous notice. I checked for fines and the car looked clean, no fines.
I contacted my bank and froze my credit card, but they asked me to contact the company first. As I already had transactions with them.
The car rental made me wait 3 days to get the information, but they finally sent me proof of a fine with the plate number, date, and time, but without the location.
The fine was AED 800, but they charged me AED 925. When asking about the price difference, they said that there are some salik charges too.
Police say that they cannot do anything because the fine is already paid.
My question is, can they really take from the credit card like that if I already paid a deposit for this kind of charge?
How legal is it that they pay the fine without notifying me, and without giving me the chance to review the fine beforehand?


Sep 16, 2024
140
Can I recover the extra amount charged by a car rental for scratching the rim of a car?




1
Q: Hello,
While renting a car, we scratched the rim, and the rental car service charged us 2,000 AED, but the actual cost of repair is 150 AED.
Is it possible to get the money back through the Rental Dispute Center or any other way?





+1
Oct 8, 2024
113
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1 available 1 • View allFinding the Right Lawyer in the UAE 8
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Does filing an online rental dispute by a landlord lead to a travel ban on the tenant? 0
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How can we claim our money back if the cheque we received have bounced for insufficient funds? 0
We received a cheque which has now bounced. We have tried for over a month and a half now to get a new cheque from the person, and every day he says the next day.
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After 11 months of work, how many leave days is an employee entitled to? 0
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Based on Decree-Law No. 33 of 2021 regulating labour relations and its executive regulations, you are entitled to a paid weekly rest for not less than one day, as specified in the work contract or the work regulation.
The Council of Ministers may increase the weekly rest day stipulated in this article. The Decree-Law and its executive regulations also stipulate that you are entitled to an annual leave with full pay as follows:
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What can I do if I got a judgment in absentia for selling medicine without a license? 0
I got an order of 6 months imprisonment and deportation for a judgment in absentia by the Sharjah court for selling medicine without a license. I was not involved in the case directly; my friend used my car, and he had my bank card.
They made a confession that they were working for me and made a false claim that they had transferred money to me. As I am outside the country, I came to the UAE to solve my case.
I got detained at the airport, and the CID asked me some questions. I mentioned they didn’t transfer me a single Dihram, so he let me go, as the case was already open for appeal.
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They gave a date for the judgment, but it was not issued, and they gave the next date. I have been suffering a lot for the last 3 months here in the UAE and for 6 months back home.
So my question is that what will happen next?
Will the case be open for retrial, and will the CID be convinced by my logic?
Can they drop charges, or now the court decide only?
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