Q: Hi, Last 2 months, I was given a SIM-card. The sales agent told me it was free and no contract, he tried to ask for a salary slip but I haven't been able to give. He manipulated the registration of the SIM, and all I gave was my Emirates ID. Upon reaching home I found out what he gave me is a postpaid SIM with 2 years' contract of AED 150 per month. One week later, I filed a complaint to their office to cancel the SIM, but they told me that the contract will continue and I have to pay AED 150 per month regardless to the situation that happened to me. They told me also if I want to cancel the contract, I have to pay AED 1500. Now I told him I cannot pay that amount because I cannot afford, besides I was lied to and bluffed by their sales agent. The billing of postpaid plan continues and I didn't pay it. Will I be sued with a travel ban in future, even if my salary slip was fabricated by their sales agent?

Q: I have purchased a property developed by a developer. They told me verbally that the property is located in Downtown, and in the SPA they used the location Burj Khalifa community developed by another developer. As a first-time property buyer, I trusted them. Now, they are saying that the property is in Business Bay. How can Dubai laws support a customer for the disguised real estate marketing or cheating?

Q: Can I ignore Etisalat’s marketing calls or there are some legal ramifications for this?

Q: Hi, Someone opened a home internet connection in my name using my documents in a place I have never stayed in, in November 2018. In September 2019, the Du recovery team contacted me to settle the unpaid amount of AED 1499. I went to Du's office and registered a complaint. The contract they provided is not signed by me, nor the phone number or email address mentioned on the contract is mine. I registered a complaint with TDRA and they provided me with all papers. With these papers, I registered a case with SPS, and later the case was registered in Bur Dubai police station. I got the case number and sent it to Du. Since then things have not moved forward. Du recovery keeps calling me. What should be done? I do not wish to have any travel ban.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.