Q: Hi, I lost my job a year ago and I have an outstanding credit card of AED 300k. I've missed the last 9 monthly payments (I am negotiating directly with the bank). I am willing to settle the credit card with one lump sum payment that a friend will lend me. How much discount on the balance of AED 300k can I negotiate to settle the matter? Should I also ask for a clearance/ no liability letter?

Q: I have a Najm credit card, I used to do a minimum payment every month. I am working for a company for the past 2 years. I am not getting salary on time I used to get salary after every 2 or 3 months. I did them a minimum payment but late by arranging for one or another. I came to know that there is a final settlement for the credit card where you can pay a fixed amount every month. I requested them for the past 6 months but they didn't help me. Also, I came to know that they have put my salary of 11500 but I am getting a salary of 5000/-. Every month they are torturing me, for that can you help me with this. They also say they will deposit my security cheque and file a police complaint. This time when I went to meet one of the people for Najm card, I told him about my situation but they are not ready to listen. He gave me two options, either to pay 18500/- in one stroke or 20500/- in 2 instalments

Q: I left the UAE in 2016 with unpaid loans and credit cards of around AED 100,000. I'm now in a position where I want to settle these loans so I can come back to Dubai. I'm looking for a firm that can negotiate a settlement plan with the banks on my behalf.

Q: Hi Madam, My name is S. I have two credit cards which I can't pay. I want to terminate this, please give me some advice.

س: السلام عليكم. غادرت دولة الإمارات العربية بعد انتهاء إقامتي منذ أكثر من ٥ أعوام. وبقي في ذمتي مديونية (قرض شخصي) لبنك دبي الإسلامي تبلغ حوالي ٨٠ ألف + بطاقة ائتمانية (كريدت كارد) بحوالي ١٠ آلاف دهم. توقفت عن الدفع الشهري بحكم انتهاء إقامة العمل ومغادرتي الدولة ولم أستطع أن أسدد أي شيء من القرض. الآن أريد أن أصل إلى تسوية مع البنك أستطيع بموجبها أن أعود في يوم ما إلى دولة الأمارات بدون أي مشكلة. آرجو المساعدة. هل هناك قضية في حقي؟ ما نوع القضية، وكيف أعرف؟ هل أستطيع أن أصل إلى تسوية معقولة مع البنك، ننهي بموجبها القضية؟ شكراً ولكم فائق الاحترام. أ. د.

Q: I have a credit card due of AED 6000 but I want to know if I pay outstanding due, then will they remove the travel ban?

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.