أسئلة وأجوبة
I gave a brand expensive watch to agent for service and they changed delivery and fees. What can I do?
Dear.
I gave a brand and expensive watch to an agent for service. Only 'normal service' at the beginning of 2024. They gave me an estimate and completion time and on this basis, I agreed.
Later, they changed the price for service and time for completion many times without my agreement, I told them this was not acceptable because I already agreed and given my watch.
Until now, my watch is not done and they have not replied to me with an update or anything. I have already reported this to consumer protection in Dubai.
They already spoke to them but no use and told me I could try legal action if I wanted. I am confused and cannot believe a famous shop can do this with a business license and take valuables like this.
Kindly give me an idea of what I can do. I have all communications in email and sms.
Thank you.
We can issue a legal notice and also file a criminal case against them.
Please call us on the phone for a detailed discussion and assistance in this matter.
Hello,
You can send a legal notice to the service provider.
This letter should clearly state the original agreement you made (price, service details, and time of completion), the repeated price and time changes without your consent, and the lack of updates or responses.
You can ask for either a refund, the return of your watch, or the completion of the service according to the original terms.
Set a deadline for them to respond (usually 7–10 days). If they do not respond, you can use this letter as evidence for further legal action.
If they didn't comply with this, You can file a civil claim against the service provider for the breach of contract or for failure to perform the agreed service.
If the service provider is a licensed business in Dubai, you can also file a complaint with the Dubai Economy (DED), which regulates commercial practices in the emirate.
You may be able to seek damages if the service provider’s actions caused you financial loss or other negative consequences.
For a detailed discussion, kindly share your Whatsapp number.
Please send us the document acknowledging the agent's receipt of the expensive watch and prepare a legal power of attorney to take action to claim the return of the watch or its monetary equivalent, along with legal interest.
Additionally, request compensation proportional to the damage caused to you and any lost profits due to the depreciation in the value of the watch if too much time has passed, in order to proceed as quickly as possible.
What exactly do you want?
Do you want the watch returned, whether it has been serviced or not?
Do you want to claim the price of the watch?
Do you want the watch returned along with compensation?
What is the current market price of the watch?
Dear questioner
We need to initiate both civil and criminal cases against the shop to get back the watch and ask for compensation for the damages caused.
Kindly share your Whatsapp number to discuss this further.
Dear,
I fully understand your frustration with the constant delay in the maintenance of your precious watch and the unjustified changes in price and service duration by the dealer.
Since you have already taken the step of contacting Consumer Protection in Dubai without achieving a satisfactory outcome, you may consider the following legal options to resolve this matter:
Contact the Department of Economic Development (Dubai Economy): Dubai Economy oversees the protection of consumer rights in the emirate.
You can file a formal complaint against the dealer through their website or visit one of their service centers. This may help speed up the resolution of the dispute.
Filing a lawsuit: If administrative complaints do not work, you can resort to the judiciary. In Dubai, you can file a lawsuit in the Dubai Courts to claim your rights.
It is advisable to seek the assistance of a lawyer specialized in civil and commercial cases to provide appropriate legal advice and represent you before the court.
For assistance, please contact us via phone or WhatsApp.
Contact the Emirates Consumer Protection Association: This association is concerned with protecting the rights of consumers in the Emirates. They may have additional resources or advice to help you deal with this issue.
First, we can send them a legal notice as a reminder to keep the promises with a deadline.
If they still ignore it, we can pursue legal action by filing a suit demanding immediate action for the recovery of the watch and claim the damages for the delay.
We will let you know the procedures in detail.
Kindly share your WhatsApp number to discuss this further.
Thank you for reaching out and sharing the details of your unfortunate experience.
I understand how distressing it must be to have entrusted your valuable watch to a well-known service agent only to face repeated delays, changes in service costs, and a lack of communication.
Since you have already reported the matter to Dubai Consumer Protection without resolution, you indeed have legal options to pursue.
With the documentation you have in the form of emails and SMS, we could take steps to initiate a legal claim against the service provider.
This may involve sending a formal legal notice, which could prompt them to act swiftly, or filing a case for compensation and the return of your property.
I would be glad to assist you in evaluating the strength of your case and representing your interests to ensure a fair resolution.
Feel free to reach out to me via WhatsApp or phone to discuss this matter in more detail.
Looking forward to assisting you.
Best regards,
Suhail Rana
